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February 2022 by Kelly Kerr
Well first of all the sales team called me...once they changed to house of cars.....told me bunch of sales talk ...did a credit check with out my autheration...then when I got mad about it...same old we can help.and all that ...I don't think there finance guy knows what he is doing ...worst ever experience...told me at the end of it they could not help.Went to automaxx the following week..had a car that day......don't fall into there trap...not good people to deal with.
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February 2022 by clinton big plume
Say away from this place at all cost. Went in looking for a pick truck. Test drove nice truck gray, leathers seats, nice. Came back a week later and a totally new truck waiting for me, blue 1500 gmc. Ok test drove and took home a few days later. Next day truck broke down, then after that everyday it broke down. Changed to many parts to list and still broken. Sold me a lemon. I wish i could post 0 stars. STAY THE F*** AWAY FROM THIS PLACE.
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March 2021 by Curt Franklin
Kimmie Nguyem gave us the best most stress free experience. She was very personable, fun and easy to deal with. I would recommend buying a car from her to all my friends and family. Thanks Kimmie.
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February 2021 by Zachary Ramdhanie
Steer clear of this place and make sure you know the details of your loan, ie. term length and any additional charges added on to the value of the vehicle. They take advantage of people with bad credit and who do not understand how vehicle loans work. Take your time and don't feel pressured if it doesn't feel right. My initial experience with Kimmie was great, super personable and makes it seem like she's helping you out. All around a clever sales women. I let her know that my issue was not so much the monthly payments but the cost of my insurance. She closed the deal with offering to cover 6 months of no payments and a years free insurance. This being my first vehicle loan I was super excited and all in. 2 years later I brought my car in for an appraisal to Sunridge Nissan because they had someone looking for the exact model of my car. It was then to my knowledge I had found out that she tacked on an extra $10,000 of negative equity onto my loan. I assume that is what she used to cover the free payments and insurance costs. I would have never been aware of this if it wasn't for the appraisal. Kimmie skimmed over the contract, but left out the details that would have deterred me from the sale. Now I have a car worth about $15,000 on the current market but an outstanding loan of about $23,000. If I had known then what I know now, I would have never closed a deal with Kimmie.
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February 2021 by Josh Love
Kimmie was super helpful all they way through the process. She made a difficult credit situation work for us and we got the car we asked for. We are now building credit and driving a new challenger. Couldn't be happier. Our car came quick all the way from Calgary to Coquitlam. I am confident they will take care of us all the way through our loan.
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February 2021 by Peter Myles
I came into carmax auto looking to figure out why a vehicle i bought elsewhere had 16 accident hits on it and was still sold to me and i was also trying to re-build my credit rating, and the interest rate was so through the roof, so i had talked to a lady who was very kind and understanding and her name is Kimmie , she had talked to me and had me come in and we sat down and figured out what was going on and she was so Incredibly awesome!!!!! she got me out of the vehicle into another one which was very reliable and in safe condition, short story after buy the vehicle from her and getting a lower interest rate , a year later she called me again and had me come in and got me into a new vehicle with a rock bottom interest rate and took very good care of me ...... this person is so VERY TRUST WORTHY to deal with and i would send my family members to her and close friends as well.... a shout out to Kimmie . N. YOU HAVE BEEN VERY AWESOME!!!!!
