CosmoProf is a large beauty supply store with two locations in Calgary, Alberta, offering a variety of brands. Many customers appreciate the extensive product selection, but experiences with staff can vary. While some visits are marked by exceptional service from staff members, including knowledgeable and enthusiastic help from the manager, others report a lack of assistance until checkout. Positive experiences highlight staff members who go above and beyond, providing helpful suggestions and support, particularly at the North East location. However, the South East location has received criticism for unhelpful staff and poor customer service, especially in exchange situations. Parking at the store can also be challenging, with a small lot and traffic issues reported. Overall, while CosmoProf has its strengths in product variety and knowledgeable staff, customer service experiences may differ significantly between locations.
I've had great service from both staff that were working this evening on separate visits. They both went above and beyond and knew exactly where all the product was and gave great suggestions
February 2025
The person working there was amazing! He answered all my questions, they were out of stock again on purology though... but he did recommend some amika products on sale and it worked great!
December 2024
Love it here, staff are always there to help with any and every question I have. Always good deals
