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November 2024 by Rhett Duggan
Great customer service and quick response timeline. Thank you to Brett for going the extra mile to help us on our stone order!
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September 2024 by Simon Ongom
Good selections
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July 2024 by Erich Braun
Quite a bit of selection.
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March 2024 by Sheila Brinton
Gas going to fireplace had been turned off. Called Diamond F/P. Spoke with Frank Hendsbee who, once he knew what kind the insert was, talked me through the procedure to get everything working again. He was very patient, explaining every step of the process. My fireplace is now working as it should be. Thank you very much Frank & Diamond Fire Place.
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January 2024 by Robert Marsh
Terrible follow up and sheer lack of communication with this group’
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December 2023 by Natasha Kelly
Had a positive experience with Diamond Fireplace. Kent made the buying process straightforward. His assistance and the overall ease of the transaction left a great impression and we'd recommend Diamond to anyone!
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December 2023 by Natasha K
Had a positive experience with Diamond Fireplace. Kent made the buying process straightforward. His assistance and the overall ease of the transaction left a great impression and we'd recommend Diamond to anyone!
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November 2023 by Michael Barchard
Most excellent.
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November 2023 by James Watson
Staff are friendly and knowledgeable.
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October 2023 by Matt Urquhart
Horrible customer service . Walked in 2 guys in their offices , was barely greeted .Not one looked up from their computer more than 2 seconds , Walked through store for over 15 min browsing their wood burning fireplaces . Another staff member walked in his office and not one of the three had the decency to come ask if my daughter and I needed some help or had any questions . We are in the market for another fireplace and going to have another wood burning fireplace installed in our home but clearly not going with this company . Their showroom is vast but embarrassingly awful customer service
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February 2023 by Richard Newnes
Had a service call and it was just a remote issue/I pressed the wrong button, was helpful and professional.
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December 2022 by Jack Lawrence
I used Diamond Fireplace to supply/install a fireplace in my new build this summer. I’ll start off by saying the only reason this review is two stars instead of one is the fact that they were great to deal with leading up to the final stage. After the final was completed and we were moved in I started our fireplace which started smoking and setting off our smoke alarm. After some investigation I found a bunch of melted electrical components and an owners manual that was charred and nearly caught fully on fire in the void underneath the fireplace. After contacting Diamond about this I was scheduled for an appointment 4 weeks later and told I was lucky I got in that fast as they were booking into January. Their tech came out and repaired the fireplace and told us that the front cover must had not been clipped when the final was done resulting in heat getting into the void. Luckily this only resulted in us being without a fireplace for a month instead of the real possibility of burning our new house down. Proceed with caution. I have posted a photo of the charred owners manual under the photos section.
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November 2022 by Paula Martin
I just became a first time customer, basic clean and service on my gas f/p. Their tech James did a great job & I was charged exactly what I was quoted. Great experience all around.
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November 2022 by Laura
Don’t bother calling them cause they don’t pick up the phone nor return calls.
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October 2022 by Donna Delaney
First class service from Jurgen and his team. They fixed the mess that a previous contractor left. Will be recommending to everyone and for sure using again.
