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March 2024 by Sheila Brinton
Gas going to fireplace had been turned off. Called Diamond F/P. Spoke with Frank Hendsbee who, once he knew what kind the insert was, talked me through the procedure to get everything working again. He was very patient, explaining every step of the process. My fireplace is now working as it should be. Thank you very much Frank & Diamond Fire Place.
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January 2024 by Robert Marsh
Terrible follow up and sheer lack of communication with this group’
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December 2023 by Natasha Kelly
Had a positive experience with Diamond Fireplace. Kent made the buying process straightforward. His assistance and the overall ease of the transaction left a great impression and we'd recommend Diamond to anyone!
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December 2023 by Natasha K
Had a positive experience with Diamond Fireplace. Kent made the buying process straightforward. His assistance and the overall ease of the transaction left a great impression and we'd recommend Diamond to anyone!
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November 2023 by James Watson
Staff are friendly and knowledgeable.
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October 2023 by Matt Urquhart
Horrible customer service . Walked in 2 guys in their offices , was barely greeted .Not one looked up from their computer more than 2 seconds , Walked through store for over 15 min browsing their wood burning fireplaces . Another staff member walked in his office and not one of the three had the decency to come ask if my daughter and I needed some help or had any questions . We are in the market for another fireplace and going to have another wood burning fireplace installed in our home but clearly not going with this company . Their showroom is vast but embarrassingly awful customer service
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February 2023 by Richard Newnes
Had a service call and it was just a remote issue/I pressed the wrong button, was helpful and professional.
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December 2022 by Jack Lawrence
I used Diamond Fireplace to supply/install a fireplace in my new build this summer. I’ll start off by saying the only reason this review is two stars instead of one is the fact that they were great to deal with leading up to the final stage. After the final was completed and we were moved in I started our fireplace which started smoking and setting off our smoke alarm. After some investigation I found a bunch of melted electrical components and an owners manual that was charred and nearly caught fully on fire in the void underneath the fireplace. After contacting Diamond about this I was scheduled for an appointment 4 weeks later and told I was lucky I got in that fast as they were booking into January. Their tech came out and repaired the fireplace and told us that the front cover must had not been clipped when the final was done resulting in heat getting into the void. Luckily this only resulted in us being without a fireplace for a month instead of the real possibility of burning our new house down. Proceed with caution. I have posted a photo of the charred owners manual under the photos section.
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November 2022 by Paula Martin
I just became a first time customer, basic clean and service on my gas f/p. Their tech James did a great job & I was charged exactly what I was quoted. Great experience all around.
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October 2022 by Donna Delaney
First class service from Jurgen and his team. They fixed the mess that a previous contractor left. Will be recommending to everyone and for sure using again.
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October 2022 by Sport Junkie
I would like to give them a rating however over the last 4 business days the service department does not answer calls or return messages. I guess they have enough satisfied customers.
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September 2022 by wayne charbonneau
This place is really great I went to several fireplace suppliers their stock was very very limited but this place has an abundance of stock and the price was way cheaper
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September 2022 by D Wrzosek
Diamond Fireplace & Stone installed the faux stone on the front of our home as a Sub-Contractor for Shane Homes upon initial construction back in 2007. For reasons unknown, over the years, some of the stone on the front of our house fell off. I contacted Shannon at Diamond Fireplace & Stone, and within the month they assessed and replaced the detached stone work for no charge! I was incredibly impressed with their response and service, and the manner in which they stood behind their work completed 15 years prior. A truly positive and refreshing experience! Thank you!!
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December 2021 by Harsh Joshi
Went for fireplace shopping. Great showroom. Very friendly and knowledgeable. They are able to provide market trends, what to look for in a fireplace and offcourse the demo.
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November 2021 by RG Barnett
Service to our trusty Fireplace was on time from a very cordial/professional and knowledgeable tech. Aaron provided needed replacement parts and information to help us maintain our fireplace for years to come. Highly recommend Diamond Fireplace and the Napoleon fireplaces they sell/service.
