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January 2025 by Mary Liao
Never use The Drone Shop. Ordered from them. They could not deliver indefinitely. Refused to cancel my order. Had to go through American Express to cancel. Horrible customer service.
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October 2024 by Jeremy Potamiano
-1000/10
Fraudulent company for buying your drone accessories. When a cancellation request was made after a million excuses due to their inability to know what is in their inventory, they do not refund you.
Stay away from these con artists.
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August 2024 by Dave B
I've dealt with some shady companies in the past but these guys are the worst. Ordered an enterprise drone with accessories for just under $7,000. There was a 4-8 week eta at which point I asked for the status. They basically ignored my emails and when they finally got back to me gave no information and stated there are no refunds on ordered items. At 3 months I demanded a refund which they stated they would process which of course hasn't happened. We're approaching 4 months so I'll pursue a charge back through my cc, if that doesn't work I guess it's off to court. Should have read the reviews on this company before I dealt with them.
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January 2024 by Markus
I have never written a bad review until now. If I could leave zero stars that would be a fair rating. I ordered a $7,000 enterprise drone and was provided with no update or confirmation on when it would be shipped. After asking I was told 3 to 4 weeks. After 4 weeks I had to ask again and was told 2 to 3 weeks. After 3 weeks I had to ask again and was told another week. At this point I could not risk waiting any longer – I was losing business and potentially clients, so I cancelled my order. I was told up to 5 business days to process the refund. After 5 days I asked why the refund had not been processed and my emails were ignored. I called multiple times and still the refund was never provided. After waiting for 3 weeks with no refund I had to force repayment through my bank. $7,000 dollars is a significant investment for a small business. They have now repeated this behaviour with a colleague – a small NGO that needs their money refunded after not receiving the $5,000 DJI enterprise drone they ordered months ago. Do not order online or purchase anything Drone Shop Canada does not have in stock! If they refuse to provide a refund or ignore your calls / emails, contact your bank and request a charge back to force the refund.
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January 2024 by Rokas Gricius
hello, have bought DJI MAVIC drones from authorized dealer - Skymount calgary. since you guys have merged two companies together, you have to either:1. send the drones which is paid on 2023-10-232. send a full refund.The company is doing a sketchy business. If needed more information, please contact me, I would share all the emails and invoices send from Skymount and paid from my company. I have not received DJI drones nor have received the refund. I think it would be an interesting business story for a Calgary Herald or Calgary Sun to write on how Zubin Kothawala is doing shady business.Will wait for until March, if not getting a full refund, putting all the info together and its going to be a public news.Don't buy drones from these guys.
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January 2024 by Ali Benlyazid
I purchased a drone accessory online; note that this item was not available anywhere - this was a Christmas gift for someone. Chose the pick-up in store, for the Vancouver store location. Purchase went through. After 2 days (on Christmas eve day), I called the only phone # available on Drone Shop's website and asked them for the Vancouver store's phone #.To my surprise, I was told that the Vancouver store location is no longer open, and that my order would have to be cancelled. I wasted 2 days, was out of a Christmas gift on Christmas gift and nobody cared to call or email me to let me know that the Vancouver store was no longer open.This was my first and last experience with Drone Shop Canada.
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December 2023 by jd s
Staff rude not helpful at all. Guy had problem to come out from behind counter to help customer Dt Dec 13 2023 time around 1.15 pm. Will buy drone from Best Buy / Costco way cheaper and good customer service.
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November 2023 by Alice Assis
I bought a drone online, I called them to help me with some questions I had, the staff was super friendly and knew how to help me.The deliver was faster than expected to Alberta.I definitely recommend Dr. Drone. Great customer experience
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November 2023 by Rob
Fantastic service!
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September 2023 by Vanessa T
No good! Updated your information on what you have in stock please. Don't make something available that you don't have in stock!!!!!!!!
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April 2023 by Brendan Harris (Virtual Tour Calgary)
Thanks for the advice! And helping with my drone warranty.Cheers
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February 2023 by Jared S
Very helpful and knowledgeable staff. They helped me find the drone that I needed and since it was back ordered they even were kind enough to lend me a demo drone to use to pass my Advanced Flight Review.
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February 2023 by Laine Wegener
The people that work at the Drone Shop are incredibly helpful and knowledgeable. I live 7 hours away from Calgary and will always make the trip to the Drone Shop for parts, service, and drone purchases.
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February 2023 by James Williams
They went over and above for me. They got me a drone that was impossible to find, Best customer service I ever had! They deal with no bull and fulfill everything they promise. I won’t deal with anyone else again.
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February 2023 by Peter Cunningham
Disappointing! Bought drone at store, asked for accessory, told “next week”. Emailing weekly, frequently reassured I would be notified when Mini 3 Fly More kits come in. Today I’m told “we have them, but we’re allocating the ones we have”. Found it in stock next door at Best Buy. Adios!
