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January 2024 by Jay Vee
Absolutely disgusting and misleading experience, horrible customer service. I declined the extra coverage when asked, absolutely did not say "yes" or give any verbal consent. Instead the employee quietly checked it on the form, did not confirm the charge or mention at all that it would be added before i initialled. When I brought it up upon returning the car, i maintained that i did not consent to the extra coverage, and maybe it had been a mistake and he had misheard or misunderstood me but even then i was essentially told to go screw myself because i initialled it. Even then, the rental was booked and handled by the insurance company and not me directly.Mistakes and misunderstandings happen, whether it was intentional or not, but the horrid customer service and rude gaslighting I received when I tried to clear it up was unacceptable, extremely unprofessional, disingenous, and completely lacked understanding, compassion or empathy that is the standard in most other customer service experiences nowadays. Extremely disappointed and frankly disgusted.
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January 2024 by Tran Minh
Dont know what to say but this is a great guy with the best customer service ever. Thank you
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January 2024 by C. B. King
Dealt with an employee named Kale who displayed some very underhanded and misleading practices. Experienced the polar opposite of thoughtful customer service, was not treated like a human at all. Avoid at all costs.
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January 2024 by John Stebbing
The staff was excellent, the pick-up and drop off process was quick and they dealt with my insurance company when Intact had made a mistake and solved it with no hassle to me.
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December 2023 by Gerald R
Was there today. And the guy that picked me and my buddy Javier up for the rental was so friendly. Felt nice to have someone like Alex pick us up , he was cheerful and very talkative and knowledgeable. He’s even got to talk about his own online gig with his fitness training. Which I admired Alex for being welcoming and outgoing and perceiving that onto his customers . Always great to have such a good start to the day , with someone as friendly .
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December 2023 by Paul Starrett
My daughter and wife were both mislead about the cost of extra coverage. Enterprise was sent this acknowledgment in an email after our daughter's review stated this and they haven't responded yet. We are left holding almost $750 on a cc (plus 20% interest) while Christmas is around the corner. Totally annoyed with this situation. If there is no response soon, I'll have to call cc and dispute. Then if that doesn't resolve it, filing a civil claim is next. The contract starts with a verbal one that is endorsed on a digital pad after. So 2 witnesses both understood what was being told them by the enterprise agent but it was different on the actual digital document. Sure they email a copy to you afterwards but why would you check it if you had a clear verbal confirmation of a cost. Since you are not given time to review, asked to review or even given the digital pad to hold to review. My wife was only told to inital here, here, here... and sign (all the while the agent is still maintaining a hold on the device).This amounts to negligence in properly conveying the actual contract you are signing.RA#2HFF45
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December 2023 by Josh Romaniuk
Very friendly staff and quick and easy vehicle selection. Was off and driving in five minutes. Definitely would come back again. Good job team!
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December 2023 by Amir S
Highly recommend this Enterprise location. I had to bring my SUV to the body shop and my insurance said my rental would be provided by this location. I dropped off my car at the body shop on November 20, 2023 and I was provided a ride from the body shop to this location by Enterprise. The woman checking me in was very friendly and the entire process took less than 5 minutes. I returned the rental on December 1, 2023, and the man who checked me out did it within a few seconds and then provided me a ride back to the body shop.Overall it was a great experience. Extremely quick and very friendly staff.
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November 2023 by Eugene Sebastian
Very friendly staff. Car just needs to be a bit more cleaner. I obviously got the car after someone returned it and they got no window time for cleaning.
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November 2023 by Jim
Big thankyou to Holly for all the help provided to get my wife and I on the road during our latest visit at Blackfoot enterprise. Great person and a pleasure to deal with.Thanks Jim McKay
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November 2023 by Ian Thomson
Holly and Grassia provided professional service beyond the call. Overwhelmed by the extra steps they took to smooth out the rental experience. Many thanks.
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September 2023 by Guy Smiley
Overall rental process was easy enough, But left some expensive pens ($200) in the truck accidently and when I called for them was told I would get a call back. a week passed and didnt hear anything, so i called to followed up.Only to be put on hold again while they took a 5 minute look around. Was told that they havent seen them, but will keep an eye out. Was also told that "Typically they throw pens away if they find them" To which i replied that these are not pens you would just toss so someone took them.Annoyed that I forgot them, More annoyed that they clearly do not care if you forget anything in the car and if you do, it likely gets "thrown out" or more than likely taken home.
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September 2023 by Lyndon Rees
Great service ! Between my insurance company Co-operators the body shop A1 Autobody and these guys I didn't have to worry about ANYTHING !Even when I over ran my return date absolutely not a problem very professional easy to work with explained everything including the late return payments dealt through my insurance! I would recommend these guys and definitely use them again ! Thank for making it hassle free ! ?
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August 2023 by Michael Thivierge
Excellent customer service. MJ (management trainee) and Graciamaria (Branch Manager) went above and beyond to satisfy our needs and made sure our rental experience was excellent and worry free.Would recommend this branch to anyone.Thanks again.
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June 2023 by Ali Rashedy
I had an outstanding experience with Enterprise car rental branch , thanks to the exceptional service provided by Graciamaria Cea, Mr. Jake, and Me. Zaki. They truly made my renting journey fantastic. Their dedication and assistance in locating my membership, as well as their thorough explanations of the rental process and vehicle features, were greatly appreciated. The check-in and check-out procedures were made effortless by their efforts. Moreover, they went above and beyond by upgrading my vehicle to better options. I am extremely grateful for their exemplary service.
