EQ3

Most Recent Comments

• December 2023 by Murry Kanewischer
  EXTREMELY POOR WARRANTY ON SOFAS!!!~ Spent almost $8000 on a sofa and love seat. Fabric started to fray and show wear after just a couple of years. Call Customer Service and found out the warranty on the fabric was just one year.This is completely unacceptable and way below industry standard. The other sofa we bought a had ten year warranty against wear.My bad that I didn't check this out. Their bad for such a poor warranty.
• December 2023 by Talha Zafar
  Great finished product and exceptional customer service by Lina. We’ve made two orders, the first of which ended up taking around 11 months to show up. Although it took a long time to show up, Lina did everything right, keeping us updated throughout and offering us alternatives. I also really appreciate the advice she gave us regarding styling the pieces. She is great at listening to your needs and providing you with options.
• October 2023 by Tina C
  After having not bought furniture in a long time and having a bad experience with another retailer just prior, it was a pleasure working with our sales rep from EQ3 to get exactly what I wanted. She worked with us thru choosing the best style of furniture and the best fabric. Highly recommend!
• August 2023 by Jawad Rashid
  We purchased this dining table from EQ3 6 months ago and it already has cracks on its legs which do not seem normal. As a premium marketed furniture store, we felt EQ3 would stand by its products but were disappointed to get a quick email back stating that natural wood cracks and we are responsible to keep humidity within 30-50% (which we have since it’s a new house and we have good control of how much humidity we have). We have had multiple wooden furniture over the years, including a wooden dining table from pottery barn, and while they have all scratched over the years, none of them have shown any signs of cracks. This shows not only poor quality by EQ3 but also that they either do not stand by their products or they are selling products they know would not hold up under normal usage. As a side note, this dining table is in our formal dining room which we have probably only used a total of 10 times since we purchased it. We were looking to purchase some more furniture for our basement in the coming year but will not be going to EQ3 (despite wanting to support a Canadian company).Edit: following on up on my original review. EQ3 has reached out to me and agreed to replace the base in the next couple of weeks.
• July 2023 by A C
  We built a new house and wanted to purchase eq3 furniture as it’s made in Canada to support our economy. We spent a total of $13,420. We purchased a bed, 2 couches, coffee table, ottoman, kitchen stools. Dont be deceived by the showroom, they ensure no defective pieces are shown. Also the male salesman is condescending and rude, acts like a know it all and does not like being asked questions. When our furniture arrived, the $2500 tv media unit was broken, the $1000 coffee table was cracked on the top, the kitchen stools were all wobbly, and the couch cushions were all out of shape leaving gaps between the cushions. We ended up returning more than half the products we bought, which also sucks because we paid for white glove delivery (also the assembly people are third party and have no clue how to assemble EQ3 furniture, they admitted this to us, which made us extremely uneasy). This is NOT acceptable for a brand who charges several times the competition. It’d be ok if their products were actually premium, and had no defects. I would avoid this company, as they sell at a premium price (10x ikea product prices) when items from IKEA have less defects. I’ve attached an image of the $2500 media unit as well as the $1000 coffee table demonstrating the nonexistent quality control.
• June 2023 by Patrick Polujan
  3X the price for an experience 3X worse.Cons:#1. My unit was a modular shelf in several pieces. One of the components was obviously a returned item (it was missing connectors, and too late I discovered it was also scratched) They sold it to me as a new item, and spent an extra week shipping the missing connector.#2. The connecting pieces were poor quality. Screws would not go on without a struggle. One of the brackets was warped - I had to bend it into the right shape with pliers.#3. Every piece had stickers on it that would not come off without leaving sticky glue on the wood.#4. The instructions weren't the best. In fact, it was impossible to assemble the final unit following the instructions. Creative problem solving required.Pros:#1. The staff was polite and friendly.#2. Final product is attractive, less a scratch here and there, and some blemishes where I struggled to remove the glue from the stickers.Overall: It felt like a poor quality product, rebranded by a company aspiring to be a premium furniture store and with the price inflated accordingly.
• April 2023 by Audrey Kertesz
  Great experience! The customer service at this EQ3 is exceptional. Lina was knowledgeable and patient when helping us pick out some furniture and custom upholstery fabrics. She was proactive about communicating order status (a custom order takes ~12 weeks), and she resolved some minor issues that cropped up with our order (a small inconspicuous stain on a chair, a fabric that became unavailable) promptly, and to more than our satisfaction. Delivery was also smooth and courteous.We're very happy with the look and quality of the furniture, and the post-purchase customer care exceeded expectations. I'll definitely shop here again.
• April 2023 by Samar Rezek
  Lina was so great in accommodating our desire for an elegant simple piece of furniture. She was diligent showing multiple options to choose from and providing her input. It was lovely working with Lina.
• March 2023 by Doug Brooks
  Amazing experience with Lina. She was friendly, knowledgeable and helpful. We loved working with her.Haven't received the product yet but so far so good!
• February 2023 by Avalon Nazareth
  Overall the service is great. And the variety they offer in terms of fabric and leather is undeniably vast. Other stores do not have that much choice or color for customization. However, their promotions are not very clear in terms of in house design services and I would have taken part in it had I known. Overall it is a good store and Lina is amazing, patient, very accommodating and makes you feel comfortable. Her communication is exceptional. Even their manager has made many exceptions and tried to accommodate us in other areas which we appreciate. Their staff seem knowledgeable. The quality and craftmanship of the furniture is strong so far especially the Chiara lounge chair. Also, made in Canada :) which I love. Our leather couch has some crumpling which looks like a weight bearing issue on the base (not the cushions, seat or arms) which was visible after four days of use, unclear if this is normal as it’s not on a contact area, time will tell. Overall, a good furniture store for stylish unique pieces. Delivery was also great and again good communication and on time. However if you need to return or exchange delivery fees will be charged again and I was told I had to pay twice to do an exchange so I decided not to in the end.
• February 2023 by Abby Piper
  Harjot helped us choose a sectional couch on Saturday, placed the order for us, and we got a text on Monday for next-day delivery! Very impressed with EQ3 :-)
• December 2022 by Tux 227
  Kari helped us choose a rug and fabric for our Cello sectional over the phone as our usual consultant was away. Must say she was wonderful to talk to. Nothing but pleasant, patient, and helpful even though the store was closing soon and the sale would not go to her. Kari texted us photos and even polled her colleagues on what worked together best!
• November 2022 by Jessica Oosterhuis
  A gentleman named Derek really helped me in deciding what upholstery to choose. He was so knowledgeable, friendly, and patient. There was another sales associate in the store who was not as friendly and seemed annoyed that I brought my child in. I had my toddler with me who kept interrupting but Derek made me feel like a valued customer and I sincerely appreciated his time. The store was very busy and he took his time to help me make an educated decision. Thank you Derek.
• August 2022 by Scott Thomas
  Cool store, and a good variety of products available in person too. The staff were friendly and nice to deal with, but with how quiet the store was when I was there, it felt like I was talking to an employee every minute and met every member of staff there that day. Awesome to get some help and talk to somebody about products, and I understand this isn't exactly a self-service store either.
• August 2022 by Parsa Sadeghi
  Terrible company! Call themselves a "Canadian product company" only to sell their products more expensive. Pretty much every piece had an issue. Only take care of you when you are at showroom to purchase. Poor customer service! We had paid for delivery! But, I had to drive 50 km far SE to their warehouse to pick up the replacing item...When I got their they told me you have to bring the defective one! My question was that "why you didn't say that in your pick-up email?"I know even cheaper furniture companies when you pay for delivery they take care of exchange too! By delivery fee, I didn't mean paying for defective products!