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October 2024 by Alexandra Smith
HUGE HUGE thank you to Partia and Vipin for all their help and honestly moral support on helping me set up my new phone. Rogers made my life a living nightmare when my contract was up. I literally went to 4 or 5 different Rogers locations AND called Rogers customer service. Every single person I spoke to gave me a different answer, leaving me confused and frustrated. Partia and Vipin were the only ones who in my opinion had proper training and actually correctly answered my questions and quite literally held my hand through the entire process. Big telecommunications companies make it impossible to get a straight answer and help. Partia and Vipin restored my faith and were literal angels. I cannot say enough good things about how much they helped me and supported me through this process. Thank you x100000
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September 2024 by Ejehi Aikhuomogbe
Horrible experience with the store representative. They opted to give me Roger’s plan and I declined but the rep. Went ahead to open an account in my absence because she had my bank information and billed me, I only found out few days later. Be careful not to release CC except you need to. This is not acceptable and a bridge of privacy.
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September 2024 by T R
“Big Tony” helped us. EXCELLENT service. He was our third visit to a provider that day and it was immediately obvious that he knew what he was talking about.
He was able to secure the best deal we’d seen that day (including what Costco offered us with Rogers).
Highly recommend to go in and ask for him before committing to anything from anywhere else. He’s smart, transparent and friendly.
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September 2024 by Nadia
Monaz was brilliant and so kind! Really good experience switching to a new network, she had great info about the best plans
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September 2024 by Mariena Bui
I recently had an outstanding experience at Fido, thanks to the exceptional service provided by Monaz. From the moment I walked in, she greeted me with a warm smile and made me feel welcomed. Monaz took the time to listen to my concerns and answered all my questions with patience and clarity.
Her knowledge about the products and services was impressive, and she went above and beyond to ensure I found the perfect solution for my needs. She helped me get the best plan for me and my family. Monaz's kindness and dedication truly stood out, making the entire process enjoyable. I left the store feeling valued as a customer, and I couldn’t be happier with my experience. Thank you, Monaz, for your incredible support!
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September 2024 by chiong lawrence
A HUGE thanks and KUDOS to Parita for exceptional customer experience. An informative and helpful cost options presented saves my monthly phone and internet bills a LOT cost savings of my family. I recommended to check with her when coming to Fido Chinook. You’ll not regret it and thankful to her.
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September 2024 by Tiffany Allen
Parita was very bright and helpful. She made switching phones a breeze, and she was truly delightful to deal with.
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September 2024 by Cody Murray
Ask for Serena!!
She's honest and helped us out so much.
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September 2024 by Rachell
Really kind and great service!
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September 2024 by Anthony Chan
I lost my iPhone 15 Pro a week ago and went to Fido at Chinook Mall to report my loss. Manager Erik was a great help in offering his assistance in a very professional and friendly manor which really helped me to ease my frustration and anxiety. He even offered me a new SIM card and his service to set up my replacement phone after its arrival.
Yesterday I returned to the store and immediately Erik recognized me and took action to restore my new phone within a very reasonable time. It was a very pleasant experience for both visits and indeed a pleasure to deal with a great guy like Erik. Thank you for a job well done.
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July 2024 by Mindy Olson
Frustrating
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July 2024 by Khalid
Was a very pleasant experience thanks to Serena.
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July 2024 by Jessica O'Reilly
I was assisted by Tony today when going in store for an upgrade. There has been times when either myself or my partner have gone into store and had a really average experience, sometimes opting for us to go to apple instead.
Tony was really knowledge on plans right from the get go, typically when you deal with an agent they are on their iPads and spend forever trying to find what you’re looking for. I ended upgrading and getting a plan for more than what I had planned because Tony was really good at his job.
If Tony isn’t a manager at this store, he should be. Excellent service and you’re lucky to have him.
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May 2024 by Wilson
Banmeet its excellent customer representative. He is super nice and gave us good deal
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May 2024 by Tansy L
My 80 years old mother went into the store asked for help with her SIM card. I called Fido customer service 611, and opened a ticket earlier today. The online phone agent said the store didn’t link the new SIM card to my account, she couldn’t activate it and my mother need to do it at the store. She went back to the store this evening, the manager of 9 years refused to help or talk to me over the phone ( I am located in Vancouver.) There is no face to face customer service anymore. I lost hope in humanity or customer service already. I have been with Fido over 10 years, this is not the first bad customer service experience I had that the store employees just ask us to go online and do it ourselves. I am switching to another service provider tomorrow for sure. I can’t wait for the store to shutdown and the manager go on EI.
