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April 2024 by Wajiha Shah
Update: I can’t say much about the workers at Barlow but Mark, the owner, truly stands out as a remarkable individual. Not only did he empathize with my situation, but he also took swift and effective action to address my concerns. When I encountered a manufacturing defect with a disposable product, Mark not only listened attentively but also generously extended the 24-hour warranty, which was a valuable learning experience for me. Additionally, the French sales rep, McKenzie, was incredibly supportive and attentive to my needs. It's truly heartening to encounter such kindness and dedication in customer service. I'm grateful for the exceptional service I received at McKenzie, upon Marks instructions, and am reminded that there are still compassionate individuals in this world. Thank you Mark and Sabrina (I hope I’ve not forgotten the name, the only thing that stuck out was that there’s only one French sales rep there :D)
Stay awesome guys, thank you!!!
I guess Barlow got 5 reviews here even though, it should go to McKenzie branch…overall it’s mainly for Foggy, which Mark represents!
Old rant to archive: I have purchased products from McKenzie or any other branches. McKenzie was closed so I came here to talk about a faulty device which stopped charging in exactly 30 hours. After checking my own transactions, I also realized I was charged twice. However, I was simply refused to be helped and told to work it out with McKenzie store. I was also lied to that I can’t be helped after 24hrs of purchase when McKenzie store reviews claim that they have a 30 day in store return policy. Upon showing the review, I was told it is not on this device but other devices. It means if any of the branches get shut down, no other branch will help anyone out. Why even claim to be connected in the first place then, when they can’t show any professionalism and proper customer service?
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April 2024 by Joshua Tessier
I'm only giving it four stars because sometimes they don't have the cartridges that I like. Other than that the service is good
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February 2024 by Seth Kownatka
Great service.
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February 2024 by Otto Chan
Was going to the truck stop to fill up and get a wash. Little did I know that there was this little gem hidden inside the truck stop. The gentleman that helped me out was amazingly attentive to what I needed and his customer service was something I've not seen in a vape shop before. We now go to the Road king to grab a quick bite and whether we need vape stuff or not, we will stop in at the Foggy and chat it up. Highly recommend Foggy Gorilla with their multiple locations across alberta. Products may not be the same at each of their locations, but one thing that is is their supreme customer service.
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January 2024 by JK Maryan Cik
At the road king location Dillion is an excellent customer service representative. He is very, very knowledgeable and very personable and friendly!
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January 2024 by Chandler Bing
Always know what they are talking about. Love this place. Not gonna lie it's in a weird location inside a truck stop but I guess truckers need their vape stuff also. All in all would recommend!
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September 2023 by Patrick Paul
Friendly staff great service
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September 2023 by Kryzel Pagcaliwagan
Highly recommend this place !
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August 2023 by dean anderson
Always great service by a knowledgeable staff ...
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July 2023 by Cave McCulloch
10/10 service every time!
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June 2023 by Curtis Thapa
Return policy is horrible… I will never shop with them again.
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May 2023 by Tammi Downing
Staff are friendly
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April 2023 by Khurram Shah
Its nice to visit people always want to helpHighly recommended that place ?Definitely visit again ☺️
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April 2023 by Jacqueline Francis
Now I was in the area and I decided to stop and by and check it out. I must say this Foggy Gorilla location was easy to find. Staff were super friendly, fair prices and a great location. It was close to the Tim Horton's I was visiting. It was like coffee and vape juice!!!! I believe I meet Joanna she was very professional and super out going. Thank you!
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April 2023 by Dima Chizhov
I like this place
