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February 2024 by andrew Hoard
My experience was good and helpful staff and manager.
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January 2024 by Cherryl Bravo
There not Helping the chinese Guy so Rude !!!
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January 2024 by Daniel Shimonov
HORRIBLE SERVICE! I would strongly recommend NOT to use that Location, and I really hope the management reading these reviews as people that work there are rude, arrogant and obnoxious. Visited this store today talked to Kevin. If I could I would give absolute ZERO for customer Service. AVOID!!!
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November 2023 by Jaydee Corpus
Kevin was very helpful in answering all our questions. He also explained the different finance and lease options with multiple phones. Thank you Kevin we truly appreciate your expertise and professional assistance.
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August 2023 by Gey Gey
Just got there yesterday at freedom chinook mall and ask a simple question to this guy about how my network always on nationwide though im here at calgary , he said that im far away from the tower? really? and he keeps on talking not even allow me to talk just ended up nothing .
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August 2023 by Dee
Ridiculous customer service. The store had back to school promotions all over, from the posters outside to the tv screen and the little pamphlets on the counter. We asked what the back to school promotion was. Customer service dude took a sweet time checking his computer (aren't you supposed to know this off the top of your head if your store is teeming with it??), only to tell us promo has not started yet. That's it. Didn't even tell us when it will start or what it's about. Acted like we were bothering him when there was no one in store.Does freedom mobile not care about its image (not even customers) at all? Hiring people like this is embarrassing.
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August 2023 by Thomas Frampton
Avery was amazing today, really helped us out and put in the time to make sure we were doing the right thing. Thank you Avery!
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April 2023 by Um K
Guys, Service means being patient with customers. Your egos leave home.
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January 2023 by Mairen Virginia Rodriguez
Very good service. Steven was the person who helped me with the problem, I had to go back 2 times, he was very nice and available to help me.
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December 2022 by Hanny L
Talked/chatted to customer service for hours and problem not solved. Went here and Steven helped me solved the problem in 15 minutes. Great customer service.
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December 2022 by Sandy Anderson
Avery and steven are super helpful !They totally helped me navigate the self serve options online, and were super fun about it
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November 2022 by Daoud Mhareb
Terrible customer serviceThe employee we meet was in the rude mode if not this is his norm.We approached him to inform him that one of our freedom lines is not working for the last 5 days.His responses was the system is down for few days and he doesn’t know if it will be fixed and when. We asked him to take a look to our SIM card especially our other 4 family lines are working . He said he can do nothing.We called the customer service andAfter spending 4 hours communicating with freedom phone support, team, being transferred to 4-5 different people, the last technician send us back to a different store to change our SIM. What we request initial from the miserable employee.More than 6 hours of time waste.This is exactly how you make a 10 years customer to move his business to a better company.No doubt such an employee reflects the company culture
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November 2022 by Kathryn Pisko-Dubienski
Today I was helped out by Aaron and he went above and beyond for me! He called around to other stores to find the right phone for me and even gave me tips for dealing with Freedom for the future. I felt very taken care of and appreciated how he took so much time to help me! Thanks Aaron!
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November 2022 by Matilde Solano
The customer service sucks, they are not kind, talk as robots, you ask additional information and they repeat the same. Completely unfriendly
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November 2022 by The Supreme Veggie Burger
Staff are really great here,but only SOME go above and beyond to help,still one of the better locations
