Gem by Carati is a trusted jewellery store located in downtown Calgary, operated by the Ng family. It features over 1600 square feet of jewelry, including engagement rings, diamond jewelry, and luxury watches. The store prides itself on expert service, with knowledgeable gemologists and an on-site goldsmith, along with a jewellery design bar for custom pieces and repairs. Customers consistently praise the friendly staff, especially Justin, for his helpful and professional approach. Many mention that Justin goes above and beyond to ensure satisfaction, whether educating customers about diamonds, helping select the perfect ring within their budget, or providing quick, reliable service. The store is known for its reasonable prices, quick turnaround times, and excellent communication, even accommodating remote shoppers with next-day delivery. Several reviews highlight the stress-free and transparent experience, with customers feeling confident in their purchases and appreciative of the personalized care. Whether shopping in-store or remotely, clients appreciate the quality of service, the attention to detail, and the genuine effort to meet individual needs. Overall, Gem by Carati offers a top-notch jewelry shopping experience, making it a highly recommended destination for those seeking beautiful jewelry and attentive service in Calgary.
Went in for a battery change for an expensive watch. Done in 15 minutes. Good price.
October 2025
My necklace chain needed repairs and they did it within minutes! Helpful and friendly staff, and a beautiful ambiance.
September 2025
Really impressed with the level of service that was provided with our purchase. If I could leave 10 stars I would. Justin went above and beyond on a number of occasions. Thank you.
