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October 2024 by Joshua Ryan Salema
Justin was awesome. I had no idea about engagement rings and Justin managed to educate me about the process and help me find a selection to meet my requirements. Totally recommend this place. Additionally the staff went above and beyond to resize the ring fast since I was in a rush!
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June 2024 by Igor Nechyporenko
Change watch battery for few minutes! Amazing service!
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April 2024 by Michaela Hamm
Absolutely would recommend Justin and his team to anyone searching for their rings. Very friendly service, reasonable prices, and a huge help with picking out exactly what we wanted. I wouldn’t go anywhere else.
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April 2024 by Sam Thanh Han Tang
An excellent shopping experience. Justin and the staff are top notch.
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February 2024 by Nick Sharad
I had a wonderful experience dealing with the store even though I am an out of province remote shopper.They answered my queries over the phone and delivered on the watches with next day service. Justin and the team were wonderful throughout the process. Service and delivery, top notch.. Highly recommend!!
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February 2024 by Colin Nash
Incredible store! Incredible people!I highly recommend. 6 Stars!
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February 2024 by Peter Villanueva
Very friendly staff. I bought a Tissot watch from them. Still works great.
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January 2024 by Dimitar Tyutyundzhiev
I ordered a necklace for my wife close to Christmas. Justin did more than his best to be received on time. I am amazed by the outstanding service.
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June 2023 by Robert
I was stressing over securing an engagement ring that was a design I wanted and was within my budget. My friend recommended that I reach out to Justin to see what he could do. Justin was able to provide me with options that were all around my budget and answered my questions with ease. He even taught me a thing or two about diamonds and settings. I was sent a mockup very quickly and it was exactly what I wanted. The turnaround time was as promised and the ring came out perfect. Justin was honest, transparent, and made the entire buying experience so easy and stress free. Not once did I ever feel pressured to make a decision or felt like I was being upsold. I felt confident in what I was buying and I'm very grateful he was the one handling such an important purchase!
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June 2023 by Jonathan Wong
My wife's engagement ring was in need of repair as the head holding the diamond was coming apart. My friend recommended Gem By Carati. They resoldered the head and refinished the ring for a very reasonable price and in a short amount of time.I've been putting this repair off for a couple years because I thought it would cost a fortune, but this shop has exceeded my expectations.Thank you for bringing this ring back to life!
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June 2023 by David M
Ordered earrings online for a gift. They were delivered on time and packaged very nicely. There was a very small issue with one however they replaced it very quickly. The customer is clearly important to them and they were great to deal with. Definitely recommend ordering online from and I with surely purchase here again.
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March 2023 by Nerissa Wright
In celebration of a milestone anniversary this year, my husband and I were looking for a jewelry designer to work with for a custom ring. From the moment I stepped into the jewelry store, Kendice provided such exceptional service! Right from the start of the process of my custom ring, Kendice worked with me on the design I had in mind… the style, setting and size of diamond. She listened, gave advice, took plenty of notes and sketches before submitting the custom ring to her designer. Kendice stayed in touch with me though-out the process, answered my questions and always provided updates. I was also provided with a render (3D image) of the ring, which was absolutely gorgeous. In less than a month, my ring was ready and the result was a stunning platinum princess cut solitaire that exceeded all my expectations! Thank-you, Kendice for all your help and guidance and for making the entire process such a pleasant experience. It is a beautiful ring and one that truly represents a very special occasion.
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March 2023 by Lisa BurgisDer
We bought our fantastic legal assistant, an anniversary gift for being with us for such a long time. We chose this store because of the selection and excellent customer service. Tissot watch. Justin helped us and he was very impressive.
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March 2023 by Scott Martel
Worked with Justin and his to create a custom engagement ring for my finance last September and I can only say good things about Justin and his team at both Gem by Carati and Vena Nova. As a sustainably and ethically produced lab grown diamond was a top priority for my fiancé, I worked with Justin at both the Vena Nova location and the Gem by Carati storefront throughout the process of creating the custom engagement ring. Justin and his team made the process so easy...going the extra mile to make the entire experience seamless and worry free while being incredibly transparent about the stone, ring, pricing, and timelines. Justin's responsiveness is truly second to none!
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January 2023 by Selby Jessiman
Can’t say enough good things about Justin and his team! They are amazing to deal with - created my dream ring in a very short turn around!Super friendly and knowledgeable and has great taste!Thank you Justin & team!
