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September 2024 by RZ T
We went to pick out my birthday present, and the service was wonderful. The associate, I believe her name was Susan, was lovely and very accommodating, especially with our little ones in tow. There was no pressure to buy—just honest and super friendly assistance. I’ll definitely be back for my next piece soon!
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June 2024 by brandon lau
I shopped with Betty V, she’s my new person!. Very patient, very helpful, and personable all the qualities of a seasoned luxury sales associate.
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May 2024 by Judiel Cedar Nicanor
Had an awesome time with CarrieShe showed me so much beautiful bags that might interest me. She also gave me so much advices. Overall it was a fun and unforgettable shopping experience with Carrie.
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April 2024 by Solmaz Farahvash
"I want to say thank you to Rachel for her excellent service. She is the best salesperson I have ever encountered. She genuinely cares about all her customers."always I try to go to Gucci when Rachel is in. Thank you so much ?
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March 2024 by Rajmeet Dhillon
Take your money to another Gucci boutique or online. The service here sucks and aren’t flexible with returns EVEN if you’re within the time frame, tags attached and completely unused - they’re find reasons unjustified to not accommodate a return including the paper “stuffing” in the purse and ribbon.Pathetic associates - don’t recommend.
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February 2024 by William Herrera
Best experience I have received at a high end store! The entire team was so friendly and caring! Thank you guys, my daughters will be coming here in the future again :)
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January 2024 by nick shao
I went shopping on the last day of 2023. There are indeed some items at huge discounts, which are very cost-effective if necessary.
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December 2023 by Kirnpal Tiwana
Justin is always a pleasure to deal with. Very helpful, knowledgeable and upmost professional
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July 2023 by Maciek Zlotowski
I wanted to surprise my wife with a pair of shoes but the local (Edmonton) Gucci store did not have them in stock. Called Gucci - Holt in Calgary to see if they had her size and they had 1 pair left. I asked to have the shoes put on hold but was told that Gucci is a "high-end boutique" and they don't do holds. No problem, I paid for the shoes over the phone and the associate informed me that the they will be waiting for me at the concierge when I arrive. Drove for 3 hrs only to learn the concierge knew nothing of this. 4 associates looked for the shoes for over half an hour with no luck. Turns out the shoes were never in stock! Why would you sell me shoes that you do not have and make me drive down there?! I was offered a $25 gift card for the inconvenience... What am I supposed to do with that? Buy a shoelace?! This is a 6 hr round trip. A complete waste of time and money due to incompetence. Sales accociates at The Dollar Store are more organized than this "high-end circus"! Do yourself a favor and spend your money elsewhere.
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May 2023 by Anna Ahmed
Tyler Thornhill at the Holt Renfrew Gucci was an absolute pleasure to meet. He was so kind and we just vibed. He was knowledgeable with zero sales pressure. Great experience and I love my new belt!!!
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May 2023 by Lisa Kennedy
Don’t shop at the Calgary location, waste of time. Terrible service, staff are always on their phones don’t pay attention if there’s a customer in the boutique.THE WORST IS THE MANGER I THINK SHE GOES BY THE NAME BARBRA WHITE, RUDE, ARROGANT, RACIST.
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May 2023 by Yousra Hakim
WORST CUSTOMER SERVICE EVER.NEXT LEVEL ARROGANCE.RUDEST AND WORST STAFF.
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March 2023 by Anna Domingo
We visited this store because me and my friends wanted to purchase a purse. Tyler helped us he was very friendly and knowledgeable about GUCCI products! I asked if its ok to try and fit my phone on one of the purses and he said that he wants to make sure that we would enjoy our purchase so he did let me. I also asked if its ok that my friend try on a belt. My friend ended up trying on 3 belts! He was very patient in answering all of our questions and it never bothered him that we were throwing him so many questions all at the same time. Ended up buying one purse and a belt! We enjoyed our conversations and laughs with Tyler. It was truly a great shopping experience!!!
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January 2023 by Nisha Sidhu
Super nice, friendly staff. They didn’t have the exact product that I wanted but still worked for something else I bought.
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September 2022 by WilWong12
Rachel is the best! Thanks for all your help.
