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September 2023 by Randy Nelson
I had back taxes for about 5 years and it became an anxiety area for me to complete. I had mostly personal returns with small business included. I prepared in advance, Richard was accessed to my CRA and...WOW. He is not just a Master Tax representive for H&R Block - He is a tax WIZARD! Everything verifiable, all by CRA standards, he will squeeze every single $ into your return. He is a VERY focused person with his many years of experince, made me sleep well after our completion. Highly Recommended!
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June 2023 by J Copping
Charged almost double what was quoted, did not receive a satisfactory breakdown on paper,just a money grab. Will never go to this location again. Poor communication skills. Would like a supervisor to contact us via email on file.
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April 2023 by Brendon Williams
Ridiculously overpriced. You're charged per document, so don't bring more than one or two. My charity tax rebate ended up costing me more than it was worth, so I shouldn't even have brought it.The person I got was nice though.Edit after originally posting this:The owner ended up contacting me and heavily implied that if I upgraded my rating, they would "give [me] a 'break' for 2019T1 in March/April 2020"; claiming that a bad rating was unfair to them. I declined, and their offer makes me suspicious of the current current 5-star reviews.Edit 3 years later:These guys tried to pull a similar thing with a family member this year. They quoted them one price over the phone, then tried to charge them 3x the price when they went in. I would not trust them. If you go in, make sure you understand what you're being charged for.
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November 2022 by Eglon and June Shuffler
I had read the reviews on this office and based on it, my husband and I made an appointment to visit this branch. Frenty Ko answered the phone and set up the appointment for us. From the time we walked into the office, the front desk personnel interacted with us in a friendly manner. We didn’t have long to wait. Frenty was very welcoming. She explained in detail her plan of action and we were asked to come back in half an hour while she perused our documents. Frenty had the documents ready. She explained step by step the process and procedures. She outlined and instructed us on the right plan of action. In a few days time my husband received his refund cheque from Revenue Canada.Frenty is a true professional. She has a vast knowledge base. She treated us with respect. She answered all our questions. She interacted with verve and humour. I would definitely recommend her services and she will be my ‘go to person’ for all our future CRA needs. A Big Thank You, Frenty.
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August 2022 by Patty McRoberts
Being Deaf,,, nobody uses ttys anymore .. they’re outdatedDeaf uses chats, emails, texts equivalent to hearing using phone to listen/ talkSo unable to get hold of front desk and my tax person via their emails not acceptableCould you add email to website to contact ???that is accessibility by lawThank you
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July 2022 by Chantel Dye
Got my taxes done fast which I’m happy about but I did not feelComfortable or like I was wanted there. First time ever using h & r block and will never go again.
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July 2022 by T S
I brought my taxes in at the end of Feb, completed and paid on March 3rd. It's supposed to be electronically filed right away, found out they forgot to do it and it wasn't filed till april 30th.
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June 2022 by Cea Jaye
Incredibly good experience! Rescued us when we couldn’t get any support from our usual small-shop tax person. Richard was highly communicative, professional, kind and thorough. And super fast! Huge thanks!
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May 2022 by Brian P.
As others have mentioned, the poor attitude and lack of professionalism of Frienty Ko is enough to drive almost anyone away. We've "worked" with her previously, and foolishly decided to try again this year. After supplying all the information to her, we waited several days. Tax day came and went, making us late filing. We called a few times, and she either didn't call back, or said she'd start right away. Except she didn't start. Repeated calls and delays that extended into two weeks later, I called and told her I wanted them done ASAP. A day later she messaged me that she would start them the next day! But she didn't. She made our taxes late, meaning I now had to pay a penalty to CRA, she was severely lacking in communication, and even when pressed, she didn't do our taxes, despite the passing of weeks. I told her to forget it; in fact, I ended up doing them myself, saving the hundreds of dollars she usually charges us. Normally I would just say that I don't recommend a service, but this time around I offer some advice: find someone else who will act in a timely fashion, and can communicate better.
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April 2022 by Masoud Sahebkar
I have always had my taxes done by an accountant; this year I tried to do my own taxes and realized I do not understand this stuff, so I called H+R Block. I took all my papers to the location at Crowfoot and filled out all appropriate forms which only took a few minutes. I received a call from Marta a couple of days later that my taxes were done and she was ready to review them with me. Marta was great, she explained everything clearly. She is very professional and friendly. We are very happy with the process and the results.Like to update my review. We just did our 2021 taxes and went back to see Marta. She was as friendly and professional as the last time we saw her. This time we made an appointment to see her and she did our taxes right in front of us which took less than an hour to complete. I was very impressed by the fact that she not only remembered me from last year she could even recall some of the tax decisions we had made last year
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March 2022 by Marietta Muponda
Outstanding! Highly recommend Andy Lau: professional, polite, efficient, and competent. The service was quick, social distancing was respected, and I was made aware of what was happening at all times. Also the front desk personnel was also friendly and proficient.
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March 2022 by Jerry Fodor
Thank you Frienty Ko and H&R Block Crowfoot for your Outstanding Service and Professionalism. I was very worried about my 5 years of overseas taxes to do and Frienty had the knowledge and experience to assist me..I highly recommend this office.
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February 2022 by Salem Bazara
Frienty is very helpful. She explained everything to me in details. I am happy of the service provided ?.
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December 2021 by Luxe A.
By far the worst customer service. Frenty Ko has no sense of professionalism. They don't pick up their phone (tried 3 days straight, and finally decided to drop-in) and put you in an uncomfortable situation. I had gone in with some questions and before listening to us she jumped right in to give me an estimate and expect me to let her do my taxes. when I explained that I would like to know certain things before going ahead with her, she imidiately became impatient and extremely rude. I speak perfect English, better than her in fact and she mocked me saying I can't hear you and copied gibberish language to tell me that's what she hears. she held a demeaning and insulting behaviour both verbal and body language. Will never recommend to anyone. CRA is more helpful than having to ask her anything. She holds a simple tax filling certificate and had the audacity to tell me I should know better as an accounting student instead of answering simple informationAl question. how they expect to get clients with this attitude is beyond my understanding. rest assured though I will not recommend them to anyone.
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September 2021 by Robin Weaver
Frienty Ko was amazing, she was helpful, explained everything and allowed a comfortable environment for questions. She was absolutely wonderful and I will have her as my tax expert for life if possible.!
