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February 2024 by S L
After roughly 14 years of shopping almost exclusively at Harry Rosen in Winnipeg, I moved to Calgary, and went to this location twice. I had 2 different people help me, and I bought a few things the 2nd time. Later, I reached out to the person who helped me the 2nd time to request they order me a few items that I would come in to purchase. They directed me to the web site and told me that I was to order these items myself. I googled the items I wanted and ended up going to Henry Singer, competitor of theirs downtown. They had what I wanted in stock. Then I subsequently called the Henry Singer salesperson who helped me, and asked him to order in a handful of things. He did so, and I went in to buy them. Harry Rosen likely lost the vast majority of my business, simply on the relationship side. The product is the same, the price is similar. But they dropped the ball on the white glove service. At the prices I pay, telling me to order it myself seemed like a strange choice. Maybe they assessed my purchase history and made this decision. But as I said, I have almost exclusively shopped at Harry Rosen for years. So while I only buy roughly a normal amount of clothes and nothing to excess, I was a loyal customer, that has now found a new relationship. Maybe they don't need me, but a single loyal customer seems to be the building block of what they're basing their business on.
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February 2024 by Javier Rivero
Had a great experience shopping at this store. Melissa Z was knowledgeable, friendly, and showed me different styles to start building a capsule wardrobe. This was my first time shopping at Harry Rosen and will definitely come back.Note: the lighting in the changing rooms needs some improvements, it's too dark to see all the details of the clothes you're trying.
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February 2024 by Adrian D'Silva
Leo was awesome!
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December 2023 by Ravneet Kaur Baidwan
We entered the store to buy a suit for our wedding reception for my fiance and nobody acknowledged us. Really poor customer service. We immediately left and bought from some other store. We felt that the employees were being racist because they helped another white man who entered after us.
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December 2023 by PERO SOLIN
Maurice, Brad and Barry are absolutely the top sales people that I would recommend. They know their stuff and are great at what they do.
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November 2023 by Rijwal Sangey
Jessica Zhang at the Crossiron location was an amazing sales associate. We were very picky but she never got frustrated and was always providing her insight to us. She recommended a great combination and we ended up making the purchase. Overall I am very happy with her customer service!
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November 2023 by Kay G
My fiancé and I went into this store to look for a tuxedo yesterday, as soon as we entered the store we were being stared down by some lady who never approached us to help. I seen a gentleman folding some sweaters and approached him asking if they have tuxedos he said he will help us in a moment and proceeded to fold the items while we just stood there and his other associate was having a nice conversation on the phone. He then asked that same man to help us who blatantly said I’m on the phone with a “customer” and continued his conversation. Obviously this is not a store for people of colour, It’s obviously a thing in this store that we shouldn’t be wearing their brand and was obviously treated as less like we couldn’t afford it either. It’s sad that this type of thing still happens. Racism at its finest. We ended up walking out of the store and the two men literally didn’t even flinch like they didn’t care we were leaving. But at the end of the day it’s fine, Hugo was more than happy to help us and we weren’t treated that way so they got the money instead.
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November 2023 by Ami Adnan
Great selection of discounted high end clothes. One of the salespeople, Ruhi, was very knowledgeable about the brands and was overall very helpful.
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October 2023 by Alyssa
I just wanted to give Brad a shoutout! He helped my partner pick out a new suite and he was very knowledgeable, personable and is just awesome at what he does! Had a great experience in this store thanks to him.
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August 2023 by Deep Singh
Hello,I had a chance to visit the Chinook center store. I and my wife visited the store and met Colin Hanscom. He assisted us and found the articles we saw online.I tried them on and was a perfect hoodie!Mr. Hanscom was friendly, assisted us very professionally. He helped me ordering two hoodies. One we took with us and other we collected next week. We got a reminder call / text about the second one that we ordered. We collected our second article last Saturday. Very high quality hoodies. Their store is clean, good display. Overall, very much satisfied with my purchase and staff!Thank you Mr. Hanscom!
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August 2023 by R P
I was on the hunt for a new leather jacket, Annastassia was able to order in two different sizes and helped me choose. She was quite helpful, and was patient with my indecision. Happy with my new jacket!
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August 2023 by Leah Hart
My fiancé and I visited Harry Rosen today to find some basics to add to his closet. The gentleman who helped us went above and beyond, preparing outfits from shoes, to jeans, to cardigans for my fiancé. We didn’t catch his name but he had long brown hair pulled back. We’ll definitely be looking for him again on our next trip into the store. 10/10 customer service and and experience.
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June 2023 by Chuck Holloway
Thanks Brad Bach! A great example that customer service still exists! I needed a new suit and when I stopped in I was treated incredible. Brad was personable and friendly and gave me some great guidance as I wasn’t totally sure what color or cut I wanted. He made the entire experience easy and enjoyable. I’ve shopped at Harry Rosen a few times over the years and always had good experiences but this was above and beyond. Well done!
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June 2023 by joe figel
I dealt with Leo and his level of service was off of the charts. He is extremely knowledgeable with fashion and goes the extra mile in helping you achieve the look you are after. Highly recommend.
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June 2023 by Daniel White
I rarely buy clothes of the quality offered at this store, and I was a bit intimidated when I walked in. Wyatt greeted me and helped me through the entire process of buying nice dress clothes for a rehearsal dinner.He steamed a dress shirt for me, and made a small alteration in-store. He took all the pressure off, and I left with exactly what I needed.Five-star customer service.
