Hearth Fireplace Depot provides excellent service and great customer service for fireplace installation and maintenance. The company installs both beautiful electric fireplace inserts and new gas fireplaces. The staff, including the owner, technicians, and office personnel, are described as wonderful, great, friendly, courteous, punctual, knowledgeable, and professional. They are very helpful and provide lots of great ideas and sound advice. The team works with customers, gets jobs done right away, and checks in daily. They are a first choice for future maintenance. In one instance, the owner went above and beyond to ensure safety, spending significant time with an inspector, which even led to a manual being updated. Staff are adept at handling difficult situations, including older fireplaces, and have secured parts under warranty, saving customers money. Customers love their new fireplaces and highly recommend the company, noting they would not hesitate to do so in the future. Many report being very happy with both the service and the product.
