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October 2024 by Katherine
Wilson is THE BEST finance Advisor I have ever met! He is dedicated to solving clients’ questions in our shoes, very kind and helpful, and has amazing personality. Very appreciated each valuable conversation. I will say it’s rare but lucky to meet a FA or general bank agent like him!
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October 2024 by John Lee
Jennie Kam at this branch went beyond her duties helping us with closing out a couple of accounts. She also took time to offer additional assistance, ensuring everything was perfect.
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May 2024 by Jackie Harrison
The only thing I don’t like is I have two separate cards one for online shopping one for regular shopping other then that super knowledgeable
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April 2024 by Liz Hale Boyes
I had a moderately complicated transaction to do and it was done professionally and smoothly. They even gave me this little thank you envelope of tea samples. Its supposed to be a thank you for my patience, and while it is appreciated, there was no need for me to be patient as there was no delay. Banking as it should be.
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February 2024 by Afia Wasim
Don’t ever bank with HSBC instead of opening account n deal with there merging with RBC after getting appointment n waited for that day to open an account asking the client to go to RBC wasted a client while day impolite n unprofessional in opulence branch n seems like harvest branch seems doesn’t know about there merging n booked my appointmentWasted my whole day karma is there
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November 2023 by Nourhan El Salhat
Wing Vivian doesn’t know nothing… each time i ask him anything he says i dnt know… he doesn’t have phone… WORST CUSTOMER SERVICE… i hope HSBC fire him because he is wastinf customer time!
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November 2023 by NY Fuzz
We had a scheduled appointment that was booked and approved 2 weeks in advanced, but upon arrival, they couldn't any record at all. Asked the reps to double check, but they simply shrugged it off after being unable to find it. They didn't book me for another meeting nor offer ANY help. The online booking was still valid, but they wouldn't even take a look at my phone proof. I felt humiliated and had lost my parking fee, time, and faith in HSBC. I've cancelled my accounts and pulled all my money out. HSBC can take a fat one.
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August 2023 by Jack Page
Refused to break a 20. ATM was broken. Overall unimpressed.
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July 2023 by D S
I was very unhappy with HSBC that I was about to close all my accounts there. The person who opened my checking/savings accounts gave me false information and the person who is working there currently was all confused and not helpful at all. I thought it was the worst bank I ever dealt with until I met Jeffrey C Huynh. I opened GIC with him. He is very knowledgeable, informative, detail oriented, helpful, professional with exceptional customer service. I am giving 5 star because of Jeffrey. He is truly an asset to that branch. I also thank Vivian Lau. She helped a bit opening my checking/savings accounts. I don't think I would have had so much trouble if I opened them with her.
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October 2022 by Jay Lee
The worst bank I’ve ever seen. I just wanted to break a 5-dollar bill into coins, and got rejected for not being a client. To be honest, as a meridian and manulife bank client, I can use their ATM. Really ridiculous.
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September 2022 by Burak Bayram
Although i am Premier Customer in my country, they declined me for openin new saving account without appointment. They told bank is busy till next week but bank and customer service workers was not busy. Anyways they dont need customer and money. We are not waiting que for bringing our money. We are customer and they are not!
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September 2022 by YH Choi
HSBC Opulence Branch is Incredible. Great service and very knowledgeable. They care my business. Love to bank here. Staff is super nice and friendly.Branch manager is very nice. She offered to help us when her staff was busy with other customers.Highly recommend this branch.
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August 2022 by Fukku
Service is excellent. Staff are nice and friendly. Relationship managers on the premier banking side are very helpful, knowledgeable and professional. Branch manager is very nice too. She provided professional advice for my banking needs. Thank you very much !
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February 2021 by Kawhi Leonard
Was in this branch earlier this afternoon and Vivian was unbelievably efficient and friendly.I will be back in the near future!
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December 2019 by meiju meijuqin
I am not recommend this bank . I have $5100 dollars in my saving account . I went to the bank wait 10 minutes only one customer ahead me . I asked for withdrawal $3000 dollars . They looking for reason to stop my withdrawal .I don't trust this bank . I asked for cancel all of my HSBC bank account . They sent me to Harvest Hills HSBC bank . Finally , I can withdrawal $3000 dollars from Harvest Hills HSBC bank . I don't understand how come It is so difference in HSBC bank ? I hope this location shut down as they are not good for customer . And I hope people don't go to this bank any more .
