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November 2024 by Luca M
If you are buying parts over the counter make sure that you ask a ton of questions regarding warranty. I purchased a battery for my FX35 because I figured their 5yr free replacement warranty was worth the extra money but when the time came to claim that warranty they demanded the car be brought in for a diagnostic check even though I never once took my car to their service shop. They claimed they needed to see make sure that alternator and charging system was good before they can honor the warranty. Complete and utter garbage considering they had already previously tested the battery which I had taken out of the vehicle and brought in myself and the test showed it was faulty. So I would basically have to pay for towing and their money grabbing "diagnostic check" and of course battery installation which would all end up costing me over $1,500. Their scummy ways didn't work with me but I would definitely suggest going elsewhere for any of your part needs.
PS It was the generic answer and denial as I expected but the story is completely true. Free replacement warranty should be honored and free of hassle but mine was anything BUT that. Luckily I was on vacation and able to pursue the matter until I got a new one but a 2 week wait for a new battery you had in stock is definitely unacceptable.
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November 2024 by Alan Tolg
Top Notch treatment, respectful and caring.
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November 2024 by T
My wife and I visited Hyatt Infiniti to purchase a new Q50 Red Sport PROACTIVE. Shayne was truly a professional. Shayne was very knowledgeable and answered all my questions during the test drive. When time to write the purchase offer, Shayne was so patient and helped us without any pressure. At Delivery, Ray was simply amazing. From the "UNVEILING" of our new car, demonstrating all the high tech features (we are extremely tech challenged), to setting up our smart phones. Finance Manager Joao was equally a PRO, so easy going, thorough and efficient.
We have purchased many high end vehicles in the past from Porsche, Lexus to Acura and like. This entire buying experience at Hyatt Infiniti is outstanding. It was enjoyable, seamless and stress free. I would definitely recommend Hyatt Infiniti to all my friends and family.
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November 2024 by John Marco Gumangan
Best Car Dealer Service.The Service advisor will walk through all the things about what you have to do with the Car and they even multipoint inspection for your vehicle. Will come back again for future Maintenance
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November 2024 by Rick Young
Prompt service
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October 2024 by Tara Devereaux
Great service! This is the 4th vehicle I have bought from Hyatt Infiniti. Stuart, Joao and Ray made the purchase seamless.
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October 2024 by Shawna Zawada
Service dept. Is amazing. Steve went above & beyond to make the timing work for me today and I greatly appreciate him going above & beyond!
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October 2024 by Ralph Brand
Great service, friendly staff, kept me informed, comfortable waiting room, good coffee
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October 2024 by David Field
Just acquired my 6th Infiniti from Hyatt. Every Infiniti I have had have always been serviced at Hyatt. I think that says it all.
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October 2024 by Wayne Glabais
Very impressed with the friendly and helpful service staff at Hyatt Infiniti. While waiting for my car, I was able to relax in the executive style lounge with a fresh brewed Americano while catching up on the morning news on the big screen TV. Service Consultant Tallah, kept me informed on the service progress along the way. 10/10 for Hyatt Infiniti of Calgary!
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October 2024 by kareem kadry
The Kadry family is enjoying their new QX80
Thanks to CJ
Had a wonderful experience with such a great team
Thank you
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October 2024 by Michelle
Just recently bought ANOTHER Infiniti. CJ is awesome! Helped me with everything, ended up with the perfect vehicle. Go see CJ for a super friendly, no pressure laid back experience.
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October 2024 by Sonny Beauchamp
The people at the dealership are useless. The general manager was supposed to call me to purchase the new autobiography QX80 And completely useless, he should be fired. Most of the dealership is useless.
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October 2024 by Leanne McLean
Great service. Professional and responsive team.
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October 2024 by Jack Cuppen
Stivan is an outstanding Service Representative
On time and on budget !
Keep up the Excellent Work !
