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October 2024 by mahesh kavia
We had booked a camper trailer that needed extensive work , there was some communication issues but Irina from their head office was able to resolve all my concerns in a very professional manner
I understand that things can go sideways but more importantly it’s how we handle the issue
In my case I am very happy many thanks to Irina .
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October 2024 by Craig Skubleny
The only place that you should call or go to if and when you need anything to do with trailer brakes parts axles or anything else like trailer alignment or springs dont waste your time calling anyone else they know there shit hands down the best
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October 2024 by Kevin Hrabi
Kinda got kicked in the balls by upper management. Had a good thing going. Always disappointed to end a relationship. Still have the best repair leafs compared to the two other manufacturers. Fit and finish. Cheers. I hope the toxic situation gets worked out.
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October 2024 by Gurbir Gill
exclint work I recommend to everyone if u have any work meet amarbir kaur
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September 2024 by Shawn Muir
We are from BC and broke a leaf spring and axle on the highway with our 35’ fifth wheel.. Long story short they got us in ASAP and replaced 2 axles, replaced brakes, packed bearings, replaced 4 springs and a wheel alignment. Excellent price ad fast service and very professional. We had Nick to take care of us from start to finish and made us feel very comfortable. He needs to be employee of the month. Please pass on our greatest thanks for his professionalism. Will tell everyone where to get work done.
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September 2024 by Orest Johnson
Purchased a replacement set of leaf springs in the winter of 2023. Within 10 months the springs were flat, and I don't tow or haul anything.
Bradvin out of Grande Prairie wouldn't help unless I bought new springs and Clayton from the Calgary office didn't even have the balls to reply to my email.
There are plenty of other choices out there. Don't be fooled into thinking that your supporting a Canadian company or a Canadian product.
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September 2024 by Angela Klassen
We have gone to Standens for years as they were the only company to provide the services we needed. If we had known of other options we would have used them instead. Their customer service is appalling, they are abrupt and rude on the phone and in person. I have taken our boat trailer there a few times for work and not once have they offered to assist me with unhooking or hooking up. I am a 5' tall 54 yr/old woman, I am competent to do it solo, however being offered assistance would have been great customer service. Their timelines to complete simple work is ridiculous. Recently a 3 hour job took 7 hours with no explanation as to why. Due to their incompetence we had to take our trailer in 8 months after the last service. There other options out there.
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September 2024 by Guru Bhandal
Quick response
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July 2024 by JLJ 6
If I could give 10 stars I would. These guys were courteous and professional the whole way through. They helped us diagnose and fix a serious issue with our trailer. They went above and beyond. Thank you all and thanks to Adam! There is no business like this anymore. A gem in the rough!
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July 2024 by Paul Siemens
I am disappointed that I have to write this, however with the cost of services, we as the customer we expect more from the services rendered. I brought my trailer in recently for service, repack alignment overall yearly check. Quoted $90 aside, I got a call mentioning the cord connections seemed corroded, I gave the go ahead to fix the end as I did not have the time, the brake on one side wasn't working they would fix, I gave the go ahead on that told $612 to do the work with wheel alignment. No problem till I pick up the trailer, cord wires not installed correctly, this would allow water in and have the same result, brakes working however the repair resulted in removing the cable management jacket and wasn't replaced? so exposed wires where gravel would cause further issues. lastly the trailer was left in the lot on the lowest setting so that I could not crank up high enough to receive the tow vehicle, no one would help cause 4pm was quitting time, had to look through the yard for dunnage to assist for the adjustment. Call management very polite, however what is my reimbursement for my time to fix what should have been done right the first time total of the repair $693 now I have to fix the repairs myself. Check and double check the work or have someone check for you, I am not impressed at all.
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July 2024 by A
Came here for alignment lady on the counter. Offered me coffee asking (sir looks like you gonna be here long time. Can I offer you coffee ) excellent customer service
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June 2024 by Corey Crane
I appreciate if you are busy but don't be rude on the phone. Customer service and being professional is still important isn't it?
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May 2024 by R Voltmann
Top quality repairs and service!!!
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May 2024 by Jennien
This place is the gold standard of service. Part of our service was not completed in error, the guy that called was so apologetic and kind, he felt terrible. Highly recommend!
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May 2024 by Calgary Guide
Great Company for RVs , big trucks and oriented fixes. Tires ,Axles, suspensions recalibrations. This company fixes everything professionally.
Team is so coopperative. Steve is one of the best representatives here. Very knoweldgable and accurate.
