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November 2025 by Delaney Black
Initially I was frustrated as my scheduled appointment to have 4 winter tires installed took 3 hours. However, the service writers could tell I was upset and made it right. A significant discount and apology was provided for the delay and some mistakes made on the invoice . In the end, the staff made it right and worth my time. I would recommend going here, just make sure to budget extra time for an install as they’re busy.
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November 2025 by Cameron Stauffer
Went in twice yesterday (once in the AM to have my wife’s winter tires put on and once in the afternoon to get mine put on). I’m not sure if they were short handed or just REALLY unorganized, but that 90min estimate they give you is a joke. I was there 2.5 hours for my first set of tires and 2 hours for my second set.
It’s probably company policy, but on days when you are full with appointments, maybe don’t take walk ins as well? Both times I was there, my car wasn’t even started on until an hour after I dropped it off. And in the afternoon, I saw my car sitting out front, completely finished, for 30min before I had to go to the counter and ask if I could settle up. They seemed surprised when I told them my car had been out front completed already.
A little communication would go a long way. Like a simple “hey we’re really backed up today, it’s going to be longer wait times”.
Giving the two stars because the front desk people were very friendly.
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November 2025 by Jeffrey Hurren
Crooks! Beware of these guys and their unnecessary brake jobs and brake work. My wife started taking her car here and in 35,000 km she had both her front and back brakes replaced TWICE plus multiple 'brakes serviced'. Brakes should last 40,000 - 100,000 km and she is far from an aggressive driver. Two of the brake jobs were either unnecessary or should have been under warranty. Even when their own assessment said the brakes and brake calipers were 'Checked and OK' they still went ahead and replaced them. We calculated that they falsely billed us for about $2,500 in work. You think AMVIC will do anything? They can't. Court is the only way to recover the money, which takes time, but will be worth it. It is worth noting that Kal Tire willingly refunded about $1,300, but the remainder we will need to go to court for.
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November 2025 by Artus Ox
A young guy named holden there helped me right out. Great guy, great shop. Will be back.
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November 2025 by Amy-Jo Fincaryk
Never ever have I received the service as I have here! My van started having some front end issues, took it to see Kal-Tire while in Calgary...got the report and though well I can't afford that I am just going have to drive it back home to Red Deer and just park it till I can figure out how to do it. Nope that was out of the question too as one of the tires was only hanging on because one of my guardian angels were looking out for me! I was asked to give them a couple hours and to just leave in in their hands.
I received that call a couple of hours later and not only was my van fixed, I was going to be able to keep my right arm we would also be having Christmas too. I am blown away with this shop's manager and what he did to ensure I was driving a safe vehicle with new front axles, brakes, rotors. Say what??? It's like when I drove her off the lot in 2017 all over again!
Thank-you doesn't begin to explain my gratitude to management and staff at this Kal-tire location!!!!
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November 2025 by leih dev
This was a disappointing experience I’ve had as a first timer in Kaltire. I chose this because it was closer to work. I showed up at 1:30 PM for a 2:00 PM appointment, yet my vehicle wasn’t taken in until 2:52 PM( as per the message to me). I was told the work would take about 90 minutes, but I didn’t get my vehicle back until around 5:20 PM. That’s nearly 3 hours late, completely unreasonable.
Even worse, I brought all wheel accessories, including my wheel lock set, and verified everything beforehand with photos. Since we always do that especially with service maintenance. Despite this, I was told each wheel was “missing” a lug nut and replacements needed to be ordered. Instead of installing my wheel locks, they went ahead and installed regular lug nuts.
I brought home my wheel locks with me.
This shows a serious lack of competence and communication. The delay, misinformation, and mishandling of my parts are unacceptable. First impressions last, and there will be no second chance. I will not be returning to this location.
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November 2025 by Trevor Shaw
Shout out to the lovely Hanna working her Sunday at this location. I was greeted with a smile and the most delightful service which I’ve experienced at other Kal’s too but this location also needs to know who they have representing their brand. Thank you Kal Tire and I always spread the word about your products, prices and service. 🙏🏼
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October 2025 by Brent Duncan
Got me in fast! Thanks guys
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October 2025 by Pavan Khanna
Great work. Methodical & timely execution of work.
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October 2025 by Jason Dorn
I appreciate the friendliness of the service, and that things kept to my appointment time.
What I don’t appreciate is the obvious upsells for additional services. I’ve had my car for less than three week and have the full dealer inspection I reviewed when buying the car.
Kal Tire’s inspection recommend I replace my back brake pads/routers, the same brakes that Toyota said have 85% of their life remaining just 300km ago.
I think the tires & installation I received are fine, but find myself questioning how trustworthy the inspection really is… seems like Kal Tire is more interested in selling services than giving an honest assessment.
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October 2025 by Gecel Magsy
Thanks for letting me know that the set of winter tires I bought from another tire service center sold me an old set (12 yrs old on the time I bought them from that shop). Great service and technical skills of your crew. Definitely recommend you guys to all the people i know if they need tire services.
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October 2025 by Sylvie Bouchard
I thought I had a tire leak. I phoned Kal Tire and got an appointment that same morning. I took my car there. Everything was checked in less than 2 hours, and free of charge because there was no leak. I have nothing but praise for the quality of service I received at Kal Tire. Austin at reception was very nice and professional. I highly recommend this place. I will definitely be back!
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October 2025 by Andy Brooks
One star because I couldn’t choose zero. Do not go to the Edmonton trail location. Upsell like crazy. Told me I need brake pads and service when they were just done. Bad service all around. Too many things to list. DO NOT GO TO THIS LOCATION.
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October 2025 by ciroalfonsofranco
Not good deals ,no so good customer service.
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October 2025 by Andrei Toma
Really Great customer service Clean and respectable store.
