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February 2024 by Alexandra Sellers
I like Kit & Ace quite a bit, as their clothes are soft and well-made, and I've been buying since they launched. I do find the brand quite expensive, and while they used to have a philosophy that they never do sales, that completely changed when the company overbuilt their global stores, and then had to massively retract. Sales are common now; so, I find myself waiting for them instead of paying full-price. As they've recently been acquired, it'll be interesting to see how the new owners reinvigorate the brand.Something that has frustrated me the last few years is that many of their products have only been available in neutrals or "heathered" colours, which amounts to very washed colours, which totally doesn't work for me. I wish they offered a few jewel tones (not heathered) as well as some muted shades for each item, so that all customers can have options. I get that muted shades (and pylon orange - few can wear that, though, I appreciate the attempt to have a bold colour) have been in style for awhile now, but that doesn't work for everyone.
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January 2024 by Richard Knoll
Sasha at Kit and Ace is basically the shopping buddy we all need.Picture this: optimism on tap, Dad jokes for days, and a side of responsible decision-making.It's like shopping in a store run by your cool, funny friend who also happens to know everything about comfy, quality clothes.Sasha's got this magical combo of making you feel good and helping you pick out stuff that lasts.Kit and Ace, you've got a gem on your team!
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January 2024 by Tania Kaur
My experience at Kit and Ace was exceptional. The staff, particularly Ravneet, provided outstanding assistance in helping me select the perfect clothes. Her expertise and friendly approach made my shopping enjoyable. The store's variety and quality of clothing, combined with excellent customer service, make it a top choice for anyone looking for a great shopping experience. Highly recommended! Love those serenity double knit wide legs!!
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December 2023 by Tejasvi Koli
The customer service I received was outstanding. The staff (especially Ravneet Kaur)was genuinely interested in ensuring I found the right pieces for my needs, and they were more than willing to provide helpful insights into styling and care tips for the garments.
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December 2023 by KIM HO
Logan is amazing! He was so helpful and knowledgeable .
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December 2023 by Corrine Holliday-Scott
I normally prefer to shop online because I hate feeling pressured in store but happened to go into this location on Sunday and had a really phenomenal experience. Logan assisted me and was so helpful and funny (and not pushy at all!) and I honestly felt like I was shopping with a friend. He made sure I got exactly what I needed (and gave me some recommendations for other items which I also ended up loving) and was overall just a really great associate. I would definitely shop in person here again and especially recommend shopping with Logan if he’s there!
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December 2023 by PERO SOLIN
The staff at the location are super friendly and knowledgeable. Thanks for the advice and the shirts recommendations
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November 2023 by G Paton
Be very careful if buying online. Although I love the item I bought decided to return it as it was too big and smaller sizes are sold out. I read the return policy and was totally okay with the 8$ return fee.When I attempted to return I was not allowed the option so I contacted support and was told the item was final sale even though I paid full price!!??? No explanation was given but I assume it was because I used the 15% first time buyer code.My only option was to return for a 265$ gift card.When I tried multiple times to get more customer assistance with my query I was ghosted. I got the one reply saying it was final sale and that was it.Buyer beware!!
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August 2023 by Natalia Kochetova
Loved this store! Stumbled on it wandering around during a visit to Calgary. Staff are very friendly and patient. Nice selection of clothes; sale was a bonus! I wish Kit and Ace would open a location in Atlantic Canada (Halifax, please ?)!
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June 2023 by joel M
Nice comfortable clothes, that can suit a smart casual aesthetic or even a stealth office dress but in a more athletic clothing feel and fit
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June 2023 by Chadd McKenzie
To begin, I have mixed feelings writing this review and sharing my recent experiences. To be fair to both sides though, I will share my entire journey with Kit and Ace. My goal isn’t to deter people from shopping here because I do think they have great products and the majority of my experience with Kit and Ace was satisfactory. I had one bad experience with the company and they decided to not rectify my issues in a way that was acceptable for me. This has resulted in my decision to both express my disappointment and no longer support/recommend the brand.I discovered Kit and Ace a few years ago as recommended by an acquaintance when I was searching for attire options for myself and my groomsmen for my upcoming wedding. I like to try and be somewhat outside of the box, so I was looking for a more “custom” approach to our suits. Kit and Ace had just what I was looking for. I am a big Lululemon supporter and apparently the ownership/founding of Kit and Ace involves someone who used to work with Lululemon. Another reason why I initially felt confident about the brand.I bought a couple of sale items (pants and a suit jacket) to test out the comfort and quality. To fast forward, I was happy with what I was seeing, so I decided to go ahead with making the order for my wedding. I ordered 3 shirts, 3 pants, and 3 suit jackets (approximately $1650). This purchase was in the fall of 2021 which was a year prior to my wedding. Fast forward to October of 2022 when the clothing was worn for the first time. After this single day of wear, I noticed pulling and pilling of the fabric on the front and back of the shirt. The rest of the clothing was just fine. To me, a “high quality” shirt, especially at their price tag, should not be damaged after one wear. I wore the shirt one more time to a casual outing, but decided the damage to the shirt made it not something I wanted to be wearing.The next part is my mistake as I waited months to finally go to the store and address my issues with the shirt. It sat in my closet until then. This time period may be their main reason for deciding to not honour any kind of warranty/replacement/store credit. Again, from my perspective 2 instances of wearing the shirt still shouldn’t reasonably cause damage to something of “high quality”.Anyways, time for customer service. My experience at the Kit and Ace storefront in Calgary was always welcoming and pleasant. The staff were always helpful and kind when helping me with choosing clothing and trying things on. This stayed true until this past Saturday (May 20, 2023) when I took my shirt in to express my issues with the Kit and Ace staff.I went into the store and waited in line to be helped. Once I got the the front of the line, I was greeted by a staff member that listened to my concerns and offered to look for my order in their system for reference. I was soon told that my shirt did not qualify for any warranty, replacement, store credit, etc. Not satisfied with this, I requested to speak to a manager, but it turns out I was already speaking to this location’s manager. The reaction I had from this manager regarding my concerns could be described as cold and unconcerned. Usually I would hope for some empathy and understanding in a situation that I am clearly upset. Instead, the manager offered to use a fabric shaver on the shirt in an attempt to improve the damage. I accepted in the case that it might help, but it didn’t change much. I asked if there was anything else that could be offered to me and the manager said there was not. I left the store visibly disappointed.As soon as I got back to my vehicle, I decided to email the company directly in order to try and get further assistance. I received an email response today (2 days later). In order to not go on much longer, I was basically offered the same response from a different person. The only difference this time was that I was generously offered 15% off of my next purchase. At this point I can tell you that this offer felt like being kicked while I was already down.The end.
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December 2022 by Danny Davies
Excellent Products! Extremely durable and comfortable. Had to reach out to the customer support team today and they were made the process effortless and had my problem resolved quickly. Highly recommend!
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November 2022 by J D
How I love this store! The people are so helpful, there are always great sizes to choose from, store is organized in a smart way from seasonal and then formality, and the colours are beautiful. Slightly higher prices, but matches quality and timelessness.Have I mentioned durable? The brushed Terry cotton is AMAZING. Washes perfectly and is a perfect weight to feel like it has shape, but also coziness. I have pjs, dresses, shirts, the long vest, and short and long puffers for the cold season’s go-to. May even venture to get the vest in a second colour since it is by far the most complimented and versatile ?I’ve docked one star only due to the muddy line between online shopping and store purchases. Online always gets advanced colour selection and some new styles before the store - however - they often run promo sales that switch pricing to final sales. This actually deters me from buying new items because I don’t want to be stuck with something I don’t totally love. I wish they would revisit this policy as it feels like the customer is not first to them when employing it.
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August 2022 by Ric Pelkey
Stopped in to buy some shirts and it was my first time visiting. Staff were very friendly and helpful with awesome service. Great clothing of great quality. I highly recommend you check this place out. And tell them Ric sent you ?
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January 2022 by Emily F
The staff are attentive and helpful, the clothing is soft and high quality, however, the price point is very high for what the product is at full price. They do have some amazing deals on at the moment though!
