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October 2024 by J-J Kim
Unprofessional .
I had an appointment for flu shot .
I’d been waiting for 30 minute to get it .
They abandoned me to consult other customer who showed up after my appointment.
They never say sorry .
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October 2024 by Julia Wi
I had a frustrating experience at the Superstore pharmacy. There were three staff members present, but while one was on the phone, the other two completely ignored me. I felt overlooked and unimportant as a customer. It’s disappointing when there’s a lack of basic customer service.
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September 2024 by Andree Garant
This pharmacy is either understaffed or mismanaged. They made mistakes with my insurance coverage several times, telling me my medication was all of a sudden not covered. It always took at least 2-3 hours to get a prescription filled, and they would not refill unless you have less than a week left of meds. They also constantly refused to give me my iron supplements, which are over the counter but kept behind the counter, asking me medical questions every time and requiring me to get a prescription, even though it's an over the counter product. I finally changed to another pharmacy and could not be happier!
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July 2024 by Ashraf Elhassan
Unprofessional staff. Impolite pharmacist!!
Initially they told me that the medication is fully covered, and come for pick up tomorrow.
When I come to pick it up they said I have to pay!!!!
No record of who I spoke to or who received my prescription..
When I complained the managing pharmacist “Micheal” he raised his voice and asked me to step away.
I lost hour just to get my original prescription back (they don’t know even where they keep their paperwork).
No etiquette and no service and no respect!
PLEASE Do not waste your time coming here.
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March 2024 by Garner Blieske
Everything couldn't have been more complicated and inept. Delays and difficulty filling request. Unable to process insurance easly. Took 20 min to pick up an already filled order. 2 people in front of me were experiencing even worse issues than me. Thought the on lady was going to start a fight. Worst place to go. Go anywhere else.
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February 2024 by helin özdemir
I hate going to this pharmacy. They make you wait a long time. I definitely do not recommend you to go there. A lot of staff seem to be "working" inside, but unfortunately they also make customers wait for 1 hour.
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January 2024 by Brandon Chiu
I routinely call this location for prescription medication every month or so. Regardless of the day of the week or time of day this location rarely answers the phone.
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December 2023 by Linda C
The pharmacist made a dispensing error for my husband’s medication. Good thing my son spotted the error early on and he was told by another pharmacist (at the same pharmacy) to pick up the correct medication the next day. When my son picked up the correct medication he also met the pharmacy manager. The pharmacy manager did not apologize for the error nor did he mention what measures would be taken to prevent the error from occurring again. The pharmacy manager just gave my son the correct medication and then brushed him off. My son then spoke with the store manager about this incident. Turned out the store manager had no control over the pharmacy but the store manager gave my son a email contact so my son could put this incident in writing. The store manager agreed to pass my son’s email message to the pharmacy director. My son sent the email message but the store manager never replied and never passed the message. As a last resort my son sent a complaint to the Alberta College of Pharmacy.
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December 2023 by c.p.
i’ve been going to the pharmacy for years and it’s been fine, usually 30ish minutes to get a prescription filled. now it’s over 24 hours to get something filled. the wait times are atrocious and the staff are less than helpful. i will be switching pharmacies.
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December 2023 by RH
Whoever I just spoke with refused to help me, swore at me and hung up on me. I can't believe you guys actually run a business like this. Absolutely pathetic. I'll never come to this pharmacy again
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December 2023 by Jason M
If you’re in a hurry, need a reliable service or want to avoid frustration, I’d look elsewhere. If you have lots of free time and want to keep coming back day after day for the same prescription this might be the place for you.
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December 2023 by Amanda Thompson
I was using this pharmacy for 8 years for my medically complex kid. The staff used to be incredible, knew us by name, understood all of her medication allergies, always went above and beyond. Then Lisa and her incredible staff all left and our nightmare began! Taking days to refill even though I would give enough notice, consistently trying to fill 2-3 months worth when my insurance only covers one month at a time so continued delays as they had to cancel and then fill the meds again. No one would pick up the phone. My breaking point was them saying they would fill a med. I went to pick it up 2 days and 3 hours after the said it would be ready (because with the new staff, nothing was ever ready when they said it would). At pick up they informed me they did not have stock and that they wouldn’t have stock for a month. They told me that I had to call around and find a place that had the med. I was upset, this is a medication that could not be stoppedCold turkey and I only had 2 dosages left (called in early enough, they just take forever). Lisa and her staff would have called me the moment they realized they didn’t have stock and would have also tracked down the medication for me. To be left in a panic after waiting forever for the refill and only to be told at pick up that they do not and will not have the med anytime soon was unacceptable. I went home and started to call around. Thankfully I found a pharmacy quickly that has stock. I had them fax this pharmacy to send the prescription so that they could fill it. They told me they would have it ready within 2 hours (to give time for the fax). Great! Almost as soon as I hung up, the “new” pharmacy called requiring if there was more than one medication I needed filled ASAP. I told them no, this was the only medication I was feeling panicked about. I was told that this pharmacy faxed the wrong medication!!! I could not believe it. The “new” pharmacy called them right away and not long after I received a text that the medication was ready.I immediately decided that this “new” pharmacy would become our full-time one. The service was how Lisa and staff were like and they asked all of the right questions. This location took forever to transfer all of my childs prescriptions. Then when they finally did something, they didn’t send them all. When you are a medical mom, the pharmacy becomes a big part of your medical team. Lisa and her staff were always amazing and took so much stress away during med changes, after hospitalizations, etc…I had asked for the pharmacy manager to call me and of course they never did.If you can, change pharmacies ASAP, especially if you care for someone who is medically complex.
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November 2023 by John F
Staff never answer the phone. I called the customer service line at the store and the representative told me it’s better to just go to the pharmacy in person, which is ridiculous. I then made a complaint to the assistant manager before the pharmacy department was willing to speak to me on the phone. The entire process took about an hour. It’s stressful and a waste of time. This is the only pharmacy I know that deliberately refuses to answer the phone. As a customer, how am I to fill my prescription or check on the status of my fill? I dropped off my prescription and was told that I had to wait for hours. I had to leave the store and then come back. At other pharmacies I normally wait 30 minutes max. I will never buy from this pharmacy again. I’m going to transfer my prescription to another pharmacy. I only bought from them this time because they had a medication in stock which was unavailable at the pharmacies that I normally go to.
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November 2023 by L Schuck
Absolutely TERRIBLE service over the past few months. Had an appointment lon November 10, 2023 for CoVid booster. Waited 10 minutes for someone to notify that we were there, then another 50 minutes before getting booster as the woman at Drop Off/reception couldn’t be bothered to notify the pharmacist that we had an appointment. Service is aloof and arrogant— not like in past
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November 2023 by Tiffany Stevens
Customer service has gone down hill. Sadly will need to transfer all my prescriptions elsewhere
