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February 2024 by Наталія Д
Very big store, I like it. I got a professional consultation about Physical formula's make up products, so spent there more money than I was expected ?
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February 2024 by chandan biswas
I was at the store yesterday to fix a mess which was done by another store in Grand Prairie. Robert from the tech department was extremely helpful and knowledgeable who completely changed the situation from negative to positive. He had smile on his face the whole time and went above and beyond to resolve the issue. We need more people like him in the world. Abhek was also very patient while ordering some online speakers for me. Definitely will recommend to everyone to go to this London Drugs location.
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February 2024 by Ani Sheriff
Never shopping here again! The worst customer service ever ❌❌❌
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February 2024 by Milan Sherif
Don’t waste your money here!!!! Terrible customer service!!
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February 2024 by seemi Husain
London Drugs at Royal Oak location is really a wonderful store! The staff at Photolab, Electronics, and Computer departments are exceptional. They are always are there to help. Specially a big shout out to Michelle B who is so wonderful, Professional, caring and friendly. I have created few photo album coffee books there for my family's special birthdays, and she was always there to help with a smile & show me step by step how to create the book. She offers me very good ideas and advice. She is awesome. Thanks everyone for your excellent care & service.
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January 2024 by Mary Jane Leung
I switched to LD pharmacy about 6 years ago and they have been amazing in terms of service. I love the new quick refill on the LD app and that they text me when it is ready for pickup. For makeup, I also had a helpful rep find the right shade of eyebrow pencil. The variety of items offered in the aisles, although pricier on some things, are also higher end. I have never used the photo centre but have been to their electronics section. Based on reviews, these are their weakest areas. I go in about once a week and have not had issues. In fact, I had an incident where a man walked in and tried to swipe my purse I had placed on the the counter while I was tapping and the cashier promptly called her Manager and they dealt with it.
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January 2024 by Darien Hunchuk
My go-to London Drugs. They have an awesome photolab!
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December 2023 by AngelicaNightingale
Andrew G. looked at me with disdain when he saw my properly restrained and tagged companion animal upon entering the store. He took an issue with my cat and skipped me, when he knew I was there first to pick my passport photographs up - and instead took other customers in. He further asked down the line if anyone else was there for passport photographs, in an apparent attempt to keep me waiting even longer. I had to tell him mine were ready, for him to even acknowledge me.When he was ringing me in, he said Customer Service was going to take issue on my animal, when in fact he is THE ONLY PERSON IN THE WHOLE STORE who acted as one of those people who despises cats or are fearful of them. For the record, she was held in a sling, hanging from my neck, resting on my chest.Upon reading the comments, I find out I'm not the only customer who complained about him, here. Do these rude employees get further training after people publicly call them out, London Drugs?I'll revise my review and rating next time I go to this establishment - although I'm not in a rush to get back there anytime soon.Andrew G.: get a grip. You're a grown man. At least you appear to be.
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December 2023 by Lance L. Unser
I had to go get a passport photo, the person helping me was AnnaBelle and I just want to say. Wow. The professionalism, the go get ‘em attitude, the pleasant personality and when I was told 10-15 minutes, it took 5 minutes and I was done. Awesome I’d highly recommend this location
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November 2023 by Tiffany K
Always a great experience here however Theresa or Teresa from Cosmetics went above and beyond with her customer service yesterday, she mentioned all the sales that were happening and even offered to set items aside for me. London Drugs definitely sets themselves apart from many other drug stores by providing top notch customer service.
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October 2023 by Altamish Lalani
There was a guy in the electronics department who didn’t know what a USB drive is.Thankfully another customer helped us find it.My friend and I were disappointed. He also didn’t demagnetize packaging after I bought it.The security alarm went off and it was embarrassing. I had to go back to him and he didn’t know why it did that. And didn’t know how to demagnetize it either.What happened to good old training?
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October 2023 by Sham Khan
Extremely unhelpful and non professional staff, specially the manager. She has no professionalism and costumer dealing. They bluntly refuse costumer. No value to money policy in this store. I must recommend that people should not experience this place for any kind of shopping. For petty things they communicate and keep costumer waiting for no reason and at the end a store manager jumps in with no product knowledge, store and company policy. Lady was also unaware of simple costumer dealing norms.
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October 2023 by ChiCan76
Wish I could give this store a NO Star. The manager Brady is an angry person with fake service skills. A super passive aggressive individual that does not deserve to work in the service industry. Keep it up LD corporate and watch this store's ratings reach new lows.
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September 2023 by Sarah Montero
Dana M was incredible! He was helping us out in the electronics department and went above and beyond. Not only did he help us find what we were looking for, but also price matched to apple online without having to ask him. Incredible service, would come back again.
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September 2023 by Wendy B
I love this store and the variety of goods. However being a senior who has some mobility issues, I am not happy with self check outs.The customer service was the only open check out and the line was quite long. I entered my LD number into the self checkout and tried multiple times. The keypad was too sensitive and entered the same numbers twice or three times, I poked the number quickly and also quickly retracted my hand but it still did the same thing. 3 stars because what was once a great shopping experience for seniors or disabled is now frustrating.
