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November 2024 by Chenyu Li
One Star – Absolute Disaster Every Time
Rona has been nothing but a nightmare to deal with, and it’s beyond baffling how a business of this size can be so incompetent. On multiple occasions, I’ve checked their website for inventory, driven out of my way to the store, only to be told the item isn’t there. Why list it as "in stock" if you can’t even locate your own inventory? It’s not just a one-time issue—it’s a pattern. They send you to other people to "help you" yet they don't even know where the inventory is. You get looped around until you eventually decide to go somewhere else. Don't bother wasting your time, spent 2 hours to find a simple tool at 3 different locations where online it shows they have multiple units in stock only to be told they can't find it. Want it delivered? Try $80 on a small item. What an absolute joke.
The staff are clueless and seem to have no idea how to resolve even the simplest problems. They just shrug and say, "Sorry, we can’t find it." No solutions, no urgency, nothing. It’s like they’re actively trying to frustrate their customers. And don’t even bother asking for help with finding alternatives—they’re either too disinterested or simply untrained.
I don’t know how a company can survive like this. Between the disorganized inventory system and staff who are utterly incapable of doing their jobs, shopping at Rona has been a complete waste of time and energy. Save yourself the headache and go anywhere else. Never again.
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November 2024 by Adam Kirkpatrick
Rona is the worst store to try and get anything. Unorganized, products in the wrong places or wrong boxes, useless staff, poor layout, limited products
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November 2024 by indiego montoya
The pricing for the moldings here is nothing less than a scam. They charge more per foot than I would charge to supply and install. Do some math before you shop here.
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November 2024 by Lindsay Judd
At the store right now. Waited 30 minutes to end up cutting chain by ourselves. After first looking for assistance, traveling the length of the store looking for assistance, asking for twice for assistance from a cashier.
Meanwhile, the floors are nice and clean!
Ask again if we could get help. Then being told the employee who cuts the chain has left. 🧐
Pardon me?! The store doesn’t close until 9 pm.
I’d think twice about returning.
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November 2024 by Bill Long
Lots of selection. The store is very clean. The prices are good. I have never had an issue with inventory.
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October 2024 by Stephane Soucy
Staff are unhelpful, no cashiers, and the guy helping is useless! Never going there again. Close it down if you can't give service. Maybe that's what the plus is for!!! Come visit, we give you plus, plus of nothing!!! First and last time!!!
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October 2024 by Dokyung Joo
Very kind staff. Jane? Grandmother. Thank you for your favor.
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October 2024 by AMY LEE LANE
I like Rona overall I find the staff way more helpful compared to other stores like Home Depot but I do find the 130th location, the most organized and easy place to shop compared to any other Ronas
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October 2024 by Dean M
Friendly, helpful staff, good selection of products, clean and fairly organized. Lots of parking. Sometimes don't have stock though, and prices are hit and miss.
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October 2024 by BA J
They don't have much in stock compared to other Ronas but it's less busy than the home Depot.
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October 2024 by Robyn Pieroway
Rona had exactly what I needed in stock after visiting two other retailers only to be disappointed. Next time, I'm going here first!
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September 2024 by brogan mueller
Priyal was very helpful today. He went above and beyond to ensure we were happy with our purchase of a bbq and lawn mower.
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September 2024 by Mike Emary (FlamesFan#1)
Waste of time. Ordered 4 Toilets a month ago only to have them mess the order up 3 times. Eventually just canceled it and will never go back to Rona. Stick with Homedepot
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August 2024 by Nancy
The team members of this store are very helpful, friendly and always approachable. We have been visiting this store for a few months as we're doing some small home improvement projects and every time we've visited the store the knowledgeable team members have assisted us and helped us make the right choice. Yesterday we visited the store's paint department and Laura helped us with the paint selection. Just wanted to thank Laura for her help and kindness that we really appreciate.
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August 2024 by Kael York
Garbage, staff is lazy as can be and is nowhere to be found where the stuff is. No instead you'll find them on the patio furniture kicking back wish I got paid to sit on my behind all day. Nothing in the plumbing section is stocked. Couldn't find a 3/4 schedule 40 mip anywhere even though it said you had it online. What a joke you guys should be ashamed.
