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August 2024 by I A
Beware this company totally screwed us. We had booked 2 vans for our trip for 5 days but our flight was cancelled due to a strike from Westjet airlines. We tried to cancel the reservation or get a credit for next time but the company refused to do any of those. Stay away from this company!!
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August 2024 by sohil maknojia
Our flights got cancelled due to WestJet strike and couldn’t go for our trip. We spoke to Maxx Car Rental for a refund or at least a rain check but they are not willing to work in anyway to help. No refund, no rain check and a very harsh and rude attitude over the phone. Very poor customer service. We had genuine reason for cancellation but they simply don’t care.
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July 2024 by Edda Marie Villaruel
Karen made all things easy for me through the whole rental process. She was exceptionally good and knowledgeable. Maxx rental exceeded my expectations because of the expertise of Karen! Thank you so much Karen! Until our next family adventure! cheers to you!🌹🌹🌹
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January 2024 by Aditi Jatana
Had a great experience renting from this business. Very friendly and on time service . Veer took very good care of our group . Thank you!
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January 2024 by Zeke Nava
I was inquiring about a rental van, I have talked to someone that is rude. Like he hang up the call when i wanted to ask more question, I didn’t like it.
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January 2024 by Steve Gulyas
To expensive. Fees on top of fees. 6 week rental cost almost 15k. Totally outrageous. Might as well buy a van.
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January 2024 by Queenie Adiong Alonto
Very lousy customer service…poor telephone etiquette
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July 2023 by Renu Agnihotri
We had an amazing experience from start to end. Veer was there to pick us up and he dropped us back at the airport . The check in process was seemless. I would highly recommend this rental car company to everyone looking to have fun and comfort on the go with family and group of friends.
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July 2023 by Nicol Montiville
Maxx Car Rental was so accommodating and affordable for the value. The 12 passenger van was perfect for our family vacation. Veer was so very helpful. We would definitely use them again.
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July 2023 by Jahangir Alam
I rented the car in 2022 and 2023. Amazing service and cooperation. Veer is really helpful.
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July 2023 by Mr. Felix Amore
Best service. Very convenient pickup and drop off. Rented a new 12 passenger van. Best price. Highly recommend. Will rent again.
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July 2023 by Sameer Jatana
It was very convenient. We were picked up from the airport. Their facility is just a couple of minutes from the airport. The van that was provided was almost new.
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July 2023 by Rajeev Agnihotri
Great customer service. Very friendly and helpful. Would definitely use them again. Fortunately they have locations in Vancouver and Toronto.Would definitely recommend
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January 2023 by Dave W.
I tried to rent a 12 passenger Ford Tansit van from Maxx rental and they denied my request. At first they asked for proof of insurance before they would confirm my reservation. I provided my Travelers Insurance auto policy Jacket which showed that I am fully insured in Canada for rental vehicles, specifically the policy noted that I cam covered for "any van" rental. Maxx told me that my policy needed to specifically state that I am insured for a 12 passenger van. I tried to obtain this language from Travelers Insurance but they would not change my policy to satisfy the rental companies desires. Travelers told me that the "any van" language should suffice, it did not. After 4 calls to Travelers and 4 calls to Maxx, the situation was not resolved and they denied my reservation request. I even had a manager from Travelers Auto call Maxx rental to discuss my qualifications.I would not recommend Maxx Rental to anyone. They are challenging to deal with, happy to waste your time and are not productive with their business practices. Forbes ranks Travelers in the top 10 for auto insurance companies and my full coverage policy was not enough for Maxx, even when I provided them with a certificate showing that in addition to my auto policy that I have a $1M personal liability umbrella policy. I understand the need to verify that a customer is insured, but denying a customer that is in fact beyond fully insured is prohibitive and discriminatory.I have never had such a poor experience renting a vehicle and I hope that Maxx Rental reads this review and changes their policies to accommodate fully insured customers.
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January 2023 by Mark Caswell
I was incredibly impressed by Maxx Car Rental Calgary. They were great communicators and just really, really nice people. Highly recommend them.
