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August 2024 by Obi Wan Canadian
I’ve always had a great experience when shopping in store at this location. The staff and management are always helpful and friendly.
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March 2024 by Lulu Lemon
Thought I'd give a local store a shot but was sadly disappointed. Prices are outrageous. Ended up using Amazon instead and saved almost 35% . This place also does not offer refunds or returns which is another big negative ?
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March 2024 by Austin Venturelli
Customer service was mixed between the staff from friendly and welcoming, to literally needing to ask more then once to see a product that a staff member is standing in front of.I purchased a board game and a pack of card sleeves from the store, to which after I paid for the products, they circled a portion if the reciept and stated "and here is our return policy"... after they had my money.I opened the sleeves in front of the staff members and I found that the sleeves had a printing error. When I told the member, they stated that they were not able to do any refunds and referenced the return policy that stated no refunds on open or defective products. I explained to the associate that Dragon Shield allows stores to make claims to get faulty products replaced and that there is literally no way to see a printing error on sleeves without opening the box, which I did in front of them.The store employee stated that they could do store credit for me, but their computer system isn't able to do refunds.... a Point-ofSale software, in 2024 is incapable of performing refunds? This is an outright lie. Just be up front and tell me that it is store policy that you aren't allowed to refund. And offer the credit... but don't lie to me.Last time this store will be relieving business from me.Just go to Amazon, or your actual FLGS.
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February 2024 by Buttt h0l3 Juice
Thought I'd give a local store a shot but was sadly disappointed. Prices are outrageous. Ended up using Amazon instead and saved almost 35% . This place also does not offer refunds or returns which is another big negative ?
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January 2024 by sahdeem elb.
I think the lady working at the front is just rude, deceptive and greedy. I asked if I can get a refund on a product, still in the box, not assembled, and offered them to take a percentage as restocking fee, and in my head, I thought they could even have 50%.. and the lady working at the till said they don’t do returns, only exchange and store credit. That’s cool.. If she said that’s just their policy, I would respect that. But then when she smirked and used the excuse “our computer system doesn’t allow us to refund” as if their computer is really that malfunctioning, I didn’t feel comfortable. I have a gut feeling by the way she smirked and the tone she used, that she was lying. I found that immature, silly, disrespectful and unprofessional to have at a work setting where there should be more trust apparent between customers and employees/owners representing the business.
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January 2024 by Mike Ken Milligan
There's a reason they don't do returns/refunds even on unopened toys & only offer store credit - because most of the stuff they sell is GARBAGE !I got 2 walkies and 2 remote trucks that didn't work which I couldn't return !
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November 2023 by Matthew Bradley
Lots of Funko Pop toys here. This was about the only place I could find the Chuck E. Cheese Funko Pop, after going to a lot of stores in Red Deer, CrossIron Mills, Calgary, and going to the Chuck E. Cheese restaurant near the Sunridge Mall.
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November 2023 by Anikate Doomra
People there should know how to talk.
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November 2023 by Star Lord * Avenger
It was ok. Nothing special strange set up.
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November 2023 by Xwin
Had a good stalk on what we wanted
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November 2023 by Sujinda Simarak
I went to buy games and toys as a gift for my 4 year old grandson. There are many toys and games in this store. Male employees provide good service. Didn't come to stare or put pressure on people to buy in any way. He let me wander around until I needed help or advice from the salesperson.
If I need to ask a question or help, I'll call it myself. Some reviews say that the staff were rude. But I haven't found it yet.
And I got the toys I wanted from here?
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October 2023 by Finny Pendragon
Fantastic store, with the most helpful staff I've found. They always point out any new Stitch merchandise they've got in (my favourite!), and have an amazing Funko Pop selection. One of my favourite stores in the city, I'm in multiple times a month to check out their new stuff. The employees are always willing to help find items, cheerful greetings, and fantastic service!
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October 2023 by こたんこころ
Wonderful shop!Every time when I visit Calgary for an international business trip, I visit this store to buy my son a souvenir.My request is quite complicated, but the store always offer me great games that fills my requirements! My son enjoys every game I take home.
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October 2023 by Peter Hayer
Possibly the worst service and experience I’ve ever had. If you want toys for your kids I would recommend staying with toys r us or ANY other place that cares for you and your children.
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August 2023 by Maritoni Salanguit-Garcia
Great selection of games and there was an ongoing sale when we went. Staff was attentive and seemed to know a lot about boardgames. 'Will probably be our go-to boardgame store. ^__^
