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January 2024 by Lisa Sheers
Great staff! Friendly, knowledgeable and helpful. :)
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January 2024 by Tyler Tailby
It seems that parts stores have forgotten customers aren't there to hang out and wait around for you to do your job. It's great when they have the part in stock, it's a joke you have to wait 5 plus minutes for someone to go pick it and bring it up front. I spent 10 years as a parts person and if I had been this useless for half a day I never would have made it that far. Go get the part your customer is here for and actually offer service to your customer. I won't be back and advise anyone who values their time to skip this location. What a joke of a business.
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November 2023 by Zackery Sanderson
Gabriel is one of the best counter men that I’ve ever had to deal with, if you’ve got a question, if you have a problem, give him a call or visit and he’ll be sure to have a solution for you. He’s also super handsome and good looking. He’s got the Napa know how
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October 2023 by lil Snow
These guys couldn’t figure out their head from their a$$. I needed a pre made brake line and these guys looked at it like something out of this world
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October 2023 by Chad Tait
Had a very bad experience with Tom T at this location. On Saturday I simply went to return 2 RV batteries and get my deposit back. I had my original receipt in hand. I was told that is not possible it had been 4yrs and I had passed my time frame to receive my deposit back. I tried to explain ti Tom he was incorrect and it was a deposit like a pop can. He increasingly became mad at me and told me I was wrong, that he had worked for NAPA for 9yr and yelled that I can’t “ tell me how to do my job”. In return I told him he needs more training and I left to head to the foothills NAPA. Sam at foothills had no problem taking the cores and apologized for how I was treated by Tom.NAPA - Please speak with Tom, this is no way to be treated. I had planned on replacing my 2 dead batteries with new NAPA batteries. After that experience I’ll be going elsewhere.
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October 2023 by D Palagian
Open during construction. Huge warehouse!Service agent had attitude that he could’ve cared less if I got what I wanted or to help me. He was so put out by having to help or answer my questions regarding purchasing windshield wipers.I noticed the other agent, Rob, was pleasant & considerate with the clients he served. Wish I had gotten Rob instead.Sadly, an unpleasant customer service experience here.
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October 2023 by Review Queen
Horrible customer service we spent over 3000 in parts,and he wouldn't return an extra part with our receipt.!!manager talked with a condescending undertone,told me it's irrelevant if they have boxes in the back,go to auto parts,geez Canadian tire is even better,if I could give 0 stars it's a very well deserved 0!!
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August 2023 by Aneilia Trumpet
Just went to purchase a dipstick at this location and the employee seemed like he didn’t wanna be there or just didn’t want to help me. After paying for the dipstick, I was given a receipt and told that it’ll be ready for me in 10-20 mins. After waiting 20 minutes in my car and expecting for it to be brought out to me, I walked back in and was helped by a different employee who literally walked around the back and handed it to me within seconds. If you don’t want to be working somewhere, then don’t and if you don’t want to deal with customers, get a job that’s not in customer service. That was upsetting and unacceptable.
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April 2023 by Mark Leblanc
This location went a step beyond the others each time I've purchased here. Will certainly keep this in mind went I need parts again
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April 2023 by Shawn Judson
The arrogance and stupidity of Gabe is ridiculous. He has no idea what he's doing. Last time I ever go to that location.
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March 2023 by Robbie B.
These guys treat female customers like they did not exist. Do better.
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February 2023 by Adam Smandych
I'm not sure how others feel but I've always been a Napa guy...never had any issues with shopping at any location or online purchases.
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September 2022 by Erin Nicholls
They helped me find the right bulb for my tail light. It was only $1.18 and not easy to find but they still took the time to track it down for me.
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September 2022 by Andrew Durling
Love Napa! Always great quality parts! I drive an old truck, and they still have the basic maintenance stuff on the shelf like oil and fuel filters. Today needed instrument panel lighting,….on a Sunday afternoon. Guy there was more than happy to find a match after the catalog didn’t list them, and my research wasn’t right either.
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September 2022 by Ward Macfarlan
Gas prices are sky high now so it was even more important to me not to make a needless trip so I phoned for the specific oil filter and oil I needed. I was told both were in stock (I asked for the filter make - Mobil - along with the part number as well as Pennzoil Ultra Platinum oil). I drove to the address given on the site, really hard to access, no parking. I was told that that was their oil change location, so I wasn't off to a good start. You probably know where this is going When I did get to the right location, they didn't have either the specific oil or filter that I'd phoned to verify earlier, they don't even stock Mobil filters - of any type!. Totally careless and unprofessional.
