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October 2024 by Mandeep Brar
I’m not happy with them at all . I open my account and deposited my check there but now they are not releasing my money. I understand that they have to verify checks. They can hold it for 5-7 days or may be 8-10 days but it’s been 2 months now . I been calling there office , their toll free number and what ever source I find. I’m not getting any answer from them and also you can’t speak with there head office. People in the bank saying they can’t do anything but can wait for their head office’s reply. I’m so frustrated and annoyed with their response. I don’t know what to do and how more I have to wait. There is no one to help you out.
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October 2024 by ShreeHari
Who TF are this National Bank people ?? I came on a Tuesday at 4 pm and you are closed already, while your hrs clearly says 10-5 ??? Are you kidding me ?? What world you live in ??
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October 2024 by Brodie Sanders
Drove down to the bank from Drumheller, left work early to get there before the 5pm closing time and they were closed at 4pm today.
Also payed for parking.
Thanks National!
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October 2024 by Yorimichi Dog
Sylvia and Dennis were amazing representatives of the branch. I appreciate all the help alongside Peng's guidance.
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July 2024 by Venkata Arun Kumar Kannuru
I recently had the pleasure of speaking with Priyanka Sharma from Calgary office, and I must say it was an outstanding experience. She expertly recommended products that perfectly suited my needs, all while maintaining a polite and easy-to-understand manner.
Thanks to her guidance, I discovered that the National Bank offers excellent options for IT professionals. I decided to sign up for several products, including a checking and savings account, a line of credit, and the World Elite Mastercard.
I highly recommend her to anyone seeking financial advice and support. Thank you so much, Priyanka!
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November 2023 by Sylvia Wong
All employees are friendly and respectful and reliable.
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October 2023 by noumidia ziani
I went to open a new account and the staff were super helpful. Kemi one of the advisors was extremely helpful and kind. She answered all of my questions and did her upmost best to help me.
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June 2023 by Shawn Bruce
Laetitia Halasz was very helpful when I needed to payout an ATV loan.She was able to get me in without an appointment and made sure she followed up with me after the lien was released and sent me the documentation I needed after the fact.Laetitia was super friendly, knowledgeable and made it a very pleasant and positive experience for both me and my perspective buyer!Very much looking forward to doing business with her again in the future!
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June 2023 by Артур Кайда
Good afternoon,everyone,I would like to express my gratitude to the employee of the bank,Kemi Lartey,who helped me open my check and credit account.I saw that they really care about customers.And they're trying help.
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March 2023 by Otto Sanchez Alvarez
Been with this bank for almost 2 years and can't be happier,their system is great,not complains,their customers service is great,they are always very helpful and informative . they answer and solve any situation fast enough, highly recommended
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March 2023 by Radha L.
EN BREF :*Temps d'attente démesuré*Agents qui ne savent rien de la banque, qui ne savent pas comment résoudre aucune demande*Inexistence de compte sans frais en ligne (contrairement à la majorité des autres banques)*Gaspillage de Papier et augmente l'impact négatif sur l'environnementSi je pouvais mettre 0 je l'aurai fait. Cette banque est très mal gérée dans tous leurs services. Les services au téléphone prennent minimum 40 min voire plus pour être servi, à chaque fois, et une fois au téléphone avec un agent, il transfère à d'autres département (encore un autre 40min ou plus), qui te transfère à un autre département, ect. Sans recevoir d'aide approprié, ni résoudre le problème à la base. J'ai appelé à la base pour rembourser le prêt étudiant. J'ai demandé à avoir l'état complet du compte depuis sa création, car je n'ai accès qu'au solde. Personne n'a su m'aider, on ne m'a pas donné de relevé de compte, et plus encore, on me demande d'ouvrir un compte à la banque national pour effectuer le paiement du prêt car apparement on ne peut pas faire de paiement via d'autres banques pour rembourser le prêt étudiant. Et ce que j'ai trouvé aussi très déraisonnable et suspicieux, c'est que la banque national n'offre aucun compte chèque sans frais mensuel, contrairement à d'autres banques... Donc, ils me demandent d'ouvrir un compte payant que j'utiliserai que pour faire les remboursements du prêt étudiant. Ce qui veut dire qu'on me taxerai mensuellement pour utiliser 1 fois par mois le compte chèque pour faire un transfer entre mes comptes....Finalement, quand ils ont trouvé comment m'envoyer l'état de compte après 5-6h d'attente et discussion. Ils me disent qu'ils ne peuvent pas l'envoyer en ligne ce document et qu'ils l'enverront par papier.....!!!! C'est vraiment ridicule et SURTOUT ça montre à quel point cette banque ne fait pas sa part pour l'environnement! Les documents de nos jours sont envoyés en ligne pour diminuer l'impact qu'on a sur l'environnement, et dans ce cas-là on m'oblige d'accepter de produire plus de gaz à effet de serre et de substances toxiques dans les écosystèmes naturels. Je suis outrée!LA PIRE BANQUE AU CANADA
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January 2023 by Uriel R.
Terrible service, terrible bank! About a month ago I called and asked to send me last statement for my car loan, I didn't receive yet. I called them last week and waited on the line 4 hours and just hang up! Now calling them again and waiting about an hour and the automatic service says, "Why are you waiting here go online on Facebook they can help. I sent a message on Facebook, and Kyla said that she can't help for security reasons, and I know all my information so that I can verify it ! Why does customer service online exist if they can't provide any online services??? see screenshot 4 hours waiting!!!Never never never will be their customer again or use their services!
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January 2023 by muaz istengir
they are doing an incredibly unethical job. Closed and paid credit card still receiving debt letter. Going branch they say you owe nothing then again debt letter. Calling call Center unprofessional incoherent dialogues. DO NOT EVER GET a service from this bank!
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December 2022 by Happysyl wong
All employees are friendly and respectful and reliable.
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September 2022 by Jonathan
Staff was very friendly and patient with all the things I needed help with.Inconvenient there isn’t more National Banks in Calgary, and it’s not very easy to reach an agent over the phone, but that’s my only complaint.Been with them for over 25 years I believe.
