-
July 2024 by Mitchell Irving
Horrible customer service. Mark is cheap, does not fix things and can not keep regular staff. It's worth paying some extra money for the better service!
-
June 2024 by Pedro Parada
The owner of this facility won't give me a code to enter, I have paid on time everything
This person has very very bad business ethics I would not re
-
June 2024 by Jayden Skinner
OWNER IS A SCAMMER!! HE OWNS CITY STORAGE IN MEDICINE HAT AS WELL! WATCH OUT! YOU WILL LOSE $300 LIKE I DID!!
-
March 2024 by Pamela Unigwe
Owner is extremely verbally abusive. I was locked in the lot and I called this man for help he proceeded to call me stupid and hung up on me multiple times. If you want to be abused then rent with them.
-
February 2024 by Semir Ali
Avoid this place at all cost unless you want to get scammed.
-
January 2024 by Brienne Toth
Absolutely disgusting customer service. Horrible employees rude and disrespectful. Constantly locking unit even though rent is paid well in advance. Keep changing the dates of when rent is supposed to be paid as well to suit them. I don't even know how they are allowed to operate as a business.. shady shady shady
-
January 2024 by Kyle Wilton
Horrible maintenance and no snow removal, almost got stuck getting stuff out of a storage locker
-
January 2024 by James Scott
I sent a text and email to end our term. Never received confirmation. I tried to ask a few questions over the phone but was yelled at. I would not recommend this place do to begin yelled at and being talked over when I tried to ask questions.
-
January 2024 by Taha Maqbool
Very unprofessional business , Really needs to learn some manners and ethics. Be careful for getting scammed by this Indian owner
-
January 2024 by RedStarr
Good rates
-
January 2024 by bob tomlinson
I got locked in refused to let me out till I paid, that's kidnapping just then a stranger Let me out police said I should have called while inside too late now
-
December 2023 by scott rogerson
'Mark' will deliberately give you the invoice days late and then call you up and make threats to you and your family. What he does is illegal. He will do everything from calling you names to threatening your wife. He will message you on every email, text and whatsapp. We will then share personal information and threaten to put it online. He will generally make a lot threats. He must pay a small fortune for the fake positive reviews!! Left months ago but still sends invoices stating I am still there. Massive scammer.
-
September 2023 by Downtown Audio
SCAMMER!! This guy owns another self storage place in medicine hat and he scams people there too! My family had to report him for fraud and backcharge $280 to him because he kept our security deposit after the unit was returned cleaner then when we got it, and claimed that I was there after hours and he had to dispatch his security. I indeed was there after hours because he forced me to stay there and listen to him yell at me on the phone for exactly 9 minutes and 4 seconds. After hours is after 8pm. It was 7:51 and I was about to lock up and leave. His goon forced me to stay in my unit while the owner took out his coke rage on me screaming incoherently. Without notice the credit card got charged $236 for that incident. I had belongings go missing as well, the units are slightly smaller then the building, just enough for a small hallway at the back to sneak in and out of. Speakers, clothing, a couple amplifiers and CD players. One of those bags of clothes contained a shirt that my now deceased ex tie dyed and gave to me. It opened up an old wound, now I have nothing left of him now. I hope one day you pay for scamming all of us.
-
September 2023 by Cathy Feng
Scam!!! Be careful of this storage and get away from them. They will keep your deposit with no reasons.Very bad experience here.
-
August 2023 by K M
I originally posted a 3 star rating and have changed it to a one star.I had no problems with this place until this year when I found my unit double locked even though my rent was paid up to date. They did not have a key to open the lock & their bolt cutters did not work. I was unable to get what I needed for work that day therefore loosing a day's wage.The person trying to get the locker open was going to inform the manager of this situation but I never received any calls or text from the manager.My next issue was damage due to water leakage in the unit which destroyed various items and I have never received a call or response to my email with photos of damaged items & or text that I sent.If the management at Peigan trail would have responded to me, my rating might not have dropped.I have since cleaned both storage units that were paid up to date & moved to another storage placeI will no longer recommend this storage facility due to their customer service which is almost non existent...
