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January 2026 by I Abdullah
They have no price list or even a range for cat grooming. They will tell me how much I will have to pay after services are rendered. Not even-we will have to see the cat first and then tell you. No they will only tell me after they have rendered the service. How is that even logical?
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January 2026 by Rahim Mitha
Called for Cat grooming. Asked for price range. The lady booking says cant give a price or even a range. She said we can only provide pricing after services are rendered. I mean is it just me or that doesn't make sense at all. I mean you could come back and say it was $500 or $1000. I mean come on, there has to be a range. You are running a business!!! How can you just say to a customer book the service, we will provide it and then we will tell you how much it will cost. Not good business when you don't even have a price list for services.
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January 2026 by Catherine H
First time using the grooming services at Petland yesterday and WOW! Amazing service! Shelby was thoughtful and kind and the price can’t be beat!
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December 2025 by Kitty Bexson
Staff were friendly and knowledgeable
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November 2025 by Ace Locil
Love visiting this store, staff is so friendly and knowledgeable.
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November 2025 by M P
Friendly and helpful staff. Easy to find items makers for effortless shopping experience.
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October 2025 by E Walker
50% of my visits I can’t find someone to help me and end up walking out. If there is staff, the wait for their assistance is no less than 15 min. The store is dirty and badly needs better air quality. From now on I’ll be going to another store for my supplies.
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September 2025 by inderbir kaur Randhawa
This is the only place my pet loves to go for grooming
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August 2025 by Sumit Karia
It’s very expensive store to visit when you have pets. I get better pricing for the same or similar products online in Amazon as well as at local grocery store like Real Canadian that’s two steps away. Their business model is broken - for example, for dry Chicken Tender, they charge by piece, many of these items just are crumbs for which they will charge $1.7 each crumbs, so 50 grams of chicken tender will cost you $50. That’s the problem with such franchises where store staff have no authority to use brains and follow policies of headquarters’ greedy managers who never even steps into the stores or don’t even have pets. Welcome to corporate store who are far distance to reality.
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August 2025 by Mekhyla Martin
Emma was great! She helped check us out and let us know about a promotion and saved us lots of money!
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August 2025 by Winter Reeb
Our experience with staff has been wonderful. We started out 8 years ago with night owl Nick helping us get our first pet.
Fast forward a few years; we adopted two hot dogs. One hurt his paw and I thought I was buying a spray to stop him from licking. In fact I was purchasing a spray to encourage peeing. High five to Warren for catching my blunder!
Great job on looking out for your customers! I hope one day to get a part time job!
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August 2025 by Kennedy Miller
Awesome experience today! Great friendly staff, Aron was super patient and knowledgeable and I am happy to see how the fish section looked. 10/10
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August 2025 by Victoria
Warren is amazing! Very knowledgeable, approachable and kind. Great experience :)
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June 2025 by Ang McCabe
Super friendly and knowledgable staff. I couldn’t believe how clean their fish department is!!!! You can tell they take pride in what they do and their staff truly love the animals ◡̈
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June 2025 by Chris Miller
I showed up at 10am and waited patiently for them to open doors for business with another customer. At 1003 they let in the other customer for grooming, but shut the door on me and locked me out. I had to call and spoke to staff when they let me in at 10:07. I asked the girl why I was locked out? She said because of grooming. I said are you open at 10? It's 1007. She said she didn't know. I asked if the manager was in? Dhe said yes I'll go get them. I waited to be told the manager is too busy to speak to me, and I can call later in the day...I came here to buy 300$ of dog & cat food. I will NOT be calling, or returning ever again. Which sucks because I live a block away. My monthly pet costs are 500$ + a month. That's 6000$ + a year. Is that a lot of money?
