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September 2023 by FishKing Design
Bought this Lil guy three days ago and can't be happier he's running around in his big 36 by 18 by 18 enclosure and he's super cute and Fiesty with food really enjoyed the experience there buying this guy and how helpful the staff was big thanks to you and your crew
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September 2023 by Sarah Cameron
BUY 2 AND GET (HUMILIATED INTO PAYING FOR) 1 FREELast week I was humiliated, and bullied into paying for an item that was supposed to be free. My online order included buy 2 get 1 free toys/activity mats. When I picked up my order I noticed one of the activity mats was missing, so I asked where it was. I was met with a loud, confrontational woman who insisted that my order wasn't missing anything because she put it together herself the night before.I showed her the order confirmation email from my phone, and she took my phone and walked away with it to show someone else. Apparently the free item was ready for pickup at a different store (which doesn't make any sense).In the most condescending tone I've heard in ages, she said that I must've made two separate transactions, and it wasn't her problem. (I only made one) I showed her that the order number was the same, and I had no idea why it was separate from everything else.I was told to call the other store and cancel the order, so I did. She located the exact activity mat that was missing from my order, and told me it was the last one they had. It was obvious that I was so embarrassed and defeated at that point, she actually asked me what was wrong. I didn't want to deal with her anymore, so I just said that I was exhausted. To my surprise she replied "You're exhausted? I've been working since 7am."I assumed since she heard me cancel the pick up at the other location (like she told me to) I was able to finally leave with my complete order. Nope. She insisted that I pay for the activity mat anyways, and that the other store would refund me. I tried to remind her that it was the free item, and there wasn't anything to be refunded, but she didn't listen to me.I paid, and regret it.This purchase was for my two senior dogs with money I've raised for their bucket list, and medical expenses. The only reason I ordered the activity mats was because of the buy 2 get 1 sale. No, I wasn't refunded for the free item, because it was supposed to be free.I feel bad for everyone who receives "customer service" at this location.
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September 2023 by Devin _
I think working retail in Calgary is as about as lousy a job experience you can have but this store has had some long-standing staff whom I greatly appreciate for all their professionalism, and the small genuine human exchanges we've had at the checkouts. The ladies and my dude are all awesome, if you shop here you know these folks.. show them some love.
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August 2023 by Benny N B Ramos
My yorkie, Luna, has been through 2 sets of classes, and we have enjoyed them. Sherri M has been an amazing and patient instructor, and we have had the chance to network with other dog owners and their pups. Adding a pic of Luna and her new friend.
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August 2023 by Alok Sinha
Terrible grooming experience. Will never go back atleast to this location! Used "matting" as an excuse to shave off my dog who always gets complemented for being mat-free at other groomers. Was also told he was overly anxious and requires training. Well yeah, no wonder! He's not used to being shaven down! Paid $225 to get a shaved doodle back!
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June 2023 by Sam
Normally I prefer shopping at my local pet store over big box stores but this location recently started carrying the brand of cat cans I buy and it's been a saving grace in a pinch. The store is moderately clean (the odd puppy puddle tends to be expected), prices seem competitive to other pet stores and the staff are always friendly (in my experiences).
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June 2023 by Gian Chappell
The first grooming was really good but the second time around was just horrible in my experience. I do understand my dog is not crate fully trained but cries when he gets felt alone at the crate, I get that. But we had an appointment at 12:30pm and yes I do understand that it might take a while but he took 4 hours until close until my dog was done getting groomed and the trimmed wasn’t as good as the first one. The fact that I felt like he was done last despite of having an appointment at 12:30pm. I have went to other grooming service and he was done by at least two hours… and I even paid extra for another person to helped him groomed at this place. For sure not going back to this location.
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June 2023 by Dan Freeman
Always friendly , always helpful. Didn't have many cat harness options which sent me elsewhere. Can be a little pricey at times. But their sales make up for it .
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June 2023 by Heather Wilkey
I dropped off Casey and Finnegan, my two large shaggy slightly smelly assh@les, and wished groomer Kaitlin good luck. Three hours later I got back two soft and sweet smelling angels that had their paws and nails perfectly trimmed, their teeth brushed, and their coats gleaming. Kaitlin said they had behaved perfectly and gave them a cookie and a bandanna and now she is our official groomer forever ❤️
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May 2023 by Clara Di Palma
This store seems to have everything you may need for your pet!There's always signing for sales on, so I don't think that you have to wait long to get your pet food at sale prices.They have a rewards program too, that's based on your phone number, so no extra steps to take.
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April 2023 by AJ Feldman
Staff is friendly and helpful. They don't really check or go into detail when you purchase a pet like a hamster for example, they should probably do a more thorough purchase run through to make sure the animals will be properly taken care of. The tanks they are in are bare minimum and too small for the number of animals, and make me so sad to see. I wish I could buy them all to give them decent homes. Not this specific petsmarts fault they're all like that and known for it. Overall I'd come back they were friendly and had good selection for supplies.
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February 2023 by Tash Loucks
I spend hundreds of dollars here every month on dog food and treats. Tonight the manager kicked us out because it "appeared like we were doing a training session" while I was there shopping with another dog and friend. I have never had a problem here with my dog before, and work on "training" him every time I go into a store or public space so that he is well behaved while we are there. After the interaction today I will definitely not be giving them any business going forwards.
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February 2023 by Tori Katya
I genuinely enjoy this Petsmart. It is close to my home, always clean, they get people on tills quickly if there is more than 3 people in line. All employees are friendly and always say hello, even if I am not in the mood. All in all always a quick & easy experience.
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February 2023 by AgustDLove
I have gotten 2 hamsters and 5 fish from this store. 6 out of 7 died within days of coming home! The 7th (hamster) only lasted 3 months! I've gotten the same pets from different stores and had them for years! I dont know what they are doing than this location, but something isn't right!
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January 2023 by Jonathan Ainslie
Other places have a broader variety of cat toys. I do love that they help shelter animals find homes too. Staff are always enthusiastic and helpful. They are pretty much the same price for common food forgets too.
