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November 2024 by Navrinder Sran
Took my dog to grooming with Laynie S. first impression going in they were rude. I have been going to the PetSmart in the South- 61 Ave- for 2 years, took a chance with East Hills location because it’s closer to my house and regret it. 2 days later I see under his leg there is an insane red patch that now has turned into bleeding. They cut the fur too much causing irritation, you can see his skin and it is extremely red. They did not tell me they nicked or cut his skin too much. DO NOT go here.
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November 2024 by Gregory Poffenroth
Had Andy help me to find food and get me started on their food program!He was excellent!
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October 2024 by B Cunningham
Friendly and Knowledgeable staff.
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October 2024 by DEC
I been going there for years now and so far, This Pet Store Almost Always has cat for adoption.
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September 2024 by A H
I brought my puppy for a grooming service and he looked the exact same & the cashier was super rude & had so much attitude. I asked for help several times for dog food as I’m a new pet owner & nobody helped me !!! I would never come to this pet smart again, what an uncomfortable experience.
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September 2024 by monique boon
Friendly and very helpful
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September 2024 by Tyler Tran
Had an issue with an online kibble order and it seemed to have been a manufacturing issue. The kibble was off from what I normally have gotten in terms of sizing and harness even though it was the same brand, type, formula, bag size, etc from previous purchases.
Shailene and Stuart were understanding of the situation and upon opening the new bag inside the store, the difference was obvious. Exchange was done smoothly despite their new POS / Inventory system
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September 2024 by bambi caron
Was just at Easthill location. The cashier asked if she could give my dog a treat ,I said no he's in a special diet. To which she responded not even beef liver? But in an exasperated tone for some reason? Like I dont know what I'm talking about?Why would I lie? Not a pleasant person for the entire transaction. Never had a rude sales associate at this location before . Very surprising.
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September 2024 by Cathy Heinrich
I visit this location all the time. My most recent experience was wonderful. Laurissa at the main cash was so very helpful with letting me know items on sale and great suggestions for other things for my pup. I will definitely continue to go to this location. Big shout out to Laurissa she is fantastic and so friendly.
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August 2024 by sara mac
Unfortunately for my golden doodle in this heat wave, Devon overbooked herself with grooming and said she “didn’t have enough time for a doodle” even though the appointment was confirmed several times. Very disappointing as it will now be another week before we can get in elsewhere.
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August 2024 by Angela Lindo
My dog looooves this PetSmart, staff is amazing
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July 2024 by Jeff Paul
Had my golden doodle groomed and they did an awesome job
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July 2024 by Nancy Duxbury
Couldn't find what I needed. Had to ask for help!
It was busy in there, staff member was pleasant and helpful
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July 2024 by Melissa
You're specials deals are deceiving.
When you have items for buy one get one 25% off you should be making sure customers ARE aware those discounts are ONLY for members.
Those people that go in once in while SHOULD be entitled to those discounts as well.
Petsmart receives minus stars for this you don't deserve 1 star.
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July 2024 by Sharan Chahal
Had the best experience ever, been taking my dog to Leah since he was a baby and she never fails to impress on how amazing of a job she does. Today’s haircut was so amazing that it left me speechless. If your dog needs the best haircut ever take them to Leah!!! Thank you Leah for never failing to impress !
