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December 2024 by Ordinary 2021
I have a road test today at 12:30 pm and I’m so happy and relieved that I’m able to pass my road test for first try. The instructor with me is very nice to me.
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December 2024 by John Assef
Excellent and courteous staff highly recommend
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December 2024 by Alex Karkanis
The crew is fantastic. No worries all is taken care off. Almost seems like family.
Thank you and Merry Christmas too all .
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December 2024 by Charity M S
I passed my road test yesterday, Nov 14th on the first try! I was five minutes late for my appointment, but I called ahead to let them know. They gave me a five-minute grace period, which I wouldn’t recommend relying on. Thankfully, they still let me take the test. The examiner seemed strict at first, but he was very nice and professional. I didn’t get the chance to ask for his name, but he was a tall, big guy. Thank you, Riverbend Registry!
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December 2024 by Anna Roque
I took my driving test today, I was very hesitant to take one again because last time I had a terrible experience. I had the pleasure of having Trevor as my examiner, he made me feel comfortable right from the start and because of that I was able to focus on my driving and pass the test! Everyone at the front desk was super nice too. Thank you Trevor and riverbend registries!
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December 2024 by Farah Hassan
Best registry in Calgary
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November 2024 by Azwar Rebucas
Took my road test here last October 16, 2024. Staff were friendly that day, especially Debbie, very sweet, soft spoken, and gave an exceptional customer service. She was kind enough to assist me with my concerns after getting a GDL license instead of a non-GDL given my years of driving experience. She advised me that when I get my physical card and it still says GDL that I go back and she'll help me out. Now (Oct. 29th), I went back here and a lady with a short fringe hair assisted me. Honestly, she's not friendly nor welcoming. All throughout our conversation she was very dismissive, even the guy before me was being treated poorly, like she was in a hurry or something. I get that people have their days, but if I am not being disrespectful and just kindly seeking assistance, I don't think I deserve to be treated like that nor anyone before or after me. I'm not sure if it's because of our race (and yes, I say that with full conviction seeing other reviews assisted by this lady had the same experience) or she just treats others better if it's her own. Bad timing perhaps that Debbie wasn't there to assist me. I would have felt easier if it was her. Sorry not sorry, but that's just how I felt during my visit here today. And I came all the way from the North East and ended up going home without getting the help and assistance I thought I would be given.
UPDATE: Out of frustration, on the way home, I just decided to go to a different registry with the hopes that I'll be able to get the help that I needed and so within 30 minutes tops, they were able to help me out, called Edmonton office, and finally printed me a class 5 non-GDL temporary license and advised me that my new physical license card will be delivered within 30 days. Lesson of this experience, if someone really wants to help, and do their best to provide exceptional service because that's what they signed up for, they will definitely help you. There's a huge difference between being told what could be done and being offered help on what could be done. And yes, I am Asian, and yes, I will use the race card here, because I know discrimination when I see one. So guys, if you're non-white, don't go to this location or better yet, don't let the short haired lady with multiple ear piercings assist you because you won't be helped at all. I'm pretty sure this review will be downplayed by the owner like other several reviews she's responded and I'll be one of those people who will be told passive aggressively to jump to the next registry to have a better experience. Glad I took the advice and actually went to a different registry.
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November 2024 by Harrison Maxwell
I completed my class 6 road test at Riverbend Registries. My examiner was absolutely fantastic. Before we set out, we went through all the requirements and I was able to ask all sorts of questions to get all the clarification I needed. Most of the I remember my examiner Alberto telling me to think about the test as I'm "just out for a ride". That alone helped steady my nerves. He was fair and kind in his assessment. At the tests completion, he went through everything with me and showed me where I needed to improve as a rider. Thank you Riverbend Registries and especially Alberto for helping me become a motorcycle rider!
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November 2024 by Davis Alanen
I grew up in Riverbend and still live nearby so this is my go-to registry.
Yes sometimes the waits are long (maybe you should plan your day better) but if you’ve ever been to any government service like this, you should expect to wait . And should expect them to be firm and strict with their policies and requirements. It’s legal documents we are talking about .
Everyone here has always been kind . I just called to check on something and noticed all the negative reviews for something that is not their fault . It left a bad taste in my mouth . So figured they deserved 5 stars . Because they do
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October 2024 by Jenna Tagala
I want to express my deepest thanks to the amazing person who assisted me at the registry before my road test. Your words of encouragement worked like magic and truly helped calm my nerves. Thank you for being so accommodating and supportive—you’re a 10/10, and such a wonderful person!
A big thank you to my examiner as well. I was extremely nervous when I arrived, but his professionalism and straightforward instructions put me at ease, allowing me to focus on the road. He made the experience much less stressful, and I appreciate that greatly!
Btw, I took my road test last 09/20/2024 at 9:10am.
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October 2024 by Troy W
Had to do annual returns for 6 companies with 2 revivals. Service was fast and efficient! Best service I've ever had at a registry.
I will always come back here.
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October 2024 by Dar Pell
Will not go there again, had argument with staff member about a previous visit and request. Worst part was waiting while they dealt with others that walked in after me. I simply wanted a drivers abstract and was forced to complete paperwork repeating what was already on my license and her screen. Was a bad experience a month ago and did not get any better today.
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October 2024 by GURCHARAN SINGH BEDI AVTAR SINGH
Great staff and service at the registry, road tester was so nice, considerate and humble. I passed my road test for class 5 in one take. Thank you.
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September 2024 by Collin Young
Rude staff, extremely inefficient, took over 30 mins to clear 4 customers. Heard them tell someone they couldn’t register a vehicle without having the old registration which isn’t true.. just need proof of insurance… useless never go back
If you do go make sure you’re absolutely 100% perfect or they will just turn you away .. goto center street registry WAY better
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September 2024 by Paul Andrew
We needed to cancel a road test and was told that the person who will take the exam have to go in the registry because they have to reimburse cash 🤦🏻♂️ while we paid via mastercard and booked it online. Why inconvenience people when there’s easier option
