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November 2023 by Tanis L.
Had a couple hottub emergencies with tub breaking in freezing conditions- typical wait time for a service call is 2 weeks plus- my hottub freezes and gets damage - RnR refurbishes but hot tub breaks within 5 month , get a tech , says he can't help me , I find another company who services my tub next day, repairs the tub- not helpful- other companies much more responsive
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September 2023 by Rick Richter
We bought our first hot tub from Gary. It was a great experience from the time we started to now. We looked for 2 years and no one gave us the knowledge that we got from R&R. There was no pressure to buy. They explain the situation with the water and how to keep your water where it needs to be. Out of all the hot tub stores we went to R&R is the only one that offers you a school to help you with these things. We had a great experience with him and we would not hesitate to send our friends there and to continue working with them.
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September 2023 by Derek Niers
We had a great experience buying our new hot tub from RnR. We visited many other retailers and honestly walked out more confused than when we walked in. Gary was super knowledgeable, patient with our questions and fun to work with. The delivery team did a great job of setting up the tub (very hard spot to install) and explained all the features very well. All in all a fantastic experience. If you are looking for a new tub this is the place to go.Thanks again Gary and the entire team at RnR. We love our new hot tub!!!!
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September 2023 by Mike Chaplin
Very Friendly Sales Experience!! Not Pushy but very informative. Great install Team!!! I was in my hot tub the same evening that it was installed!!! Overall great experience :)
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August 2023 by Randy Braun
WE LOVE OUR NEW HOT TUB and have been enjoying it daily for the past month with our friends and family.Thank you to the team at RnR for the great experience. We have had nothing but amazing service from the everyone at RnR.It started with Gary, the friendly and very knowledgeable sales expert at the store. We learned about the superior construction and insulation of the RnR tubs compared to the technology of our old tub and other brands available. We were taught the best way to look after our tub including the tons of information we later learned at spa School.The set up of our tub went smoothly by 2 very professional and friendly guys. They removed our old tub and placed the new one in the perfect spot. We have been enjoying it since day one and look forward to many years of relaxation to come.Thanks again.
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August 2023 by Sandra Rosanò Koeller
This team has really great customer service (in addition to superior products). They are super knowledgeable and work with you to educate you so that owning a spa/hot tub becomes easy. Their follow up was great AND you can reach them anytime if you've got questions! So awesome! Also...Spa School was the best! Thank you!
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June 2023 by CrYstal R
We got our hot tub from here a few years ago, this year a pipe burst. We had reached out to have it fixed. They then came for a short time and charged for the visit without fixing.$150 they take your credit card number. It would have been nice to know there was a charge and that they would just take the money. Disappointed.
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May 2023 by Jay Nelson
Gary and the team at RnR hot tubs have been awesome to deal with. They made buying our first hot tub an enjoyable experience. The spa school was super helpful and they have been there every step of the way answering question and helping with chemicals. We are very happy with our Maax Vita Grand Spa!!
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May 2023 by R Voltmann
I am a handy guy. Just not a I Hot tub expert. I spent many hours trying to find out why my pump kept tripping on overload. The service man came out a found the issue and the cost was very reasonable.I will have them come out again if required! I am very happy with every aspect!
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March 2023 by Meagan Earl
Lyndsay was absolutely amazing! She was very knowledgeable and was able to give me some very useful tips! If you need help with your hot tub, I highly recommend asking for Lyndsay!
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March 2023 by Laurie Baldini
This was an amazing experience not only was Gary attentive he was extremely professional and very knowledgeable in all aspects and thorough my sister and I were so pleased and impressed and would recommend RNR to anybody looking for a spa I am an extremely happy customer and I want to give a huge thank you to the delivery team for an amazing job as it wasn’t easy for them due to all the snow and it caused some challenges for them but they didn’t hesitate and made the delivery go great cheers to all for a great job and wonderful experience. ??
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February 2023 by Carrie Yarwood
RnR hot tubs team has been amazing! After purchasing a home with an existing hot tub, we were registered into Hot Tub school with Gary and Lyndsay. They were a wealth of information and we learned so much about chemical distribution, science, and maintenance. To ensure I was off to a fresh start with a clean tub, Lyndsay was the maintenance technician dispatched for my service call to drain, clean, and refill the hot tub. She was prompt, friendly, and very knowledgeable. She showed me how to change the settings on the unit, adjust the jets, and set the temperature. Sabrina in the office was wonderfully pleasant and her pre service call and post-service follow up was a lovely level of customer service. Pricing was very reasonable considering the tools and resources required to do this maintenance. I would have been overwhelmed but Lyndsay was a pro!! Thank you team!
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February 2023 by Mitchell Redshaw
I had done a bunch of research and shopped around to multiple other stores until I was referred to RNR from some co-workers. Gary and the team were great, tons of knowledge and took the time to go over all options available for what I was looking for. Their team has worked with me to make sure I was informed how to take care of the hot tub properly. I 100% recommend RNR!
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February 2023 by Brinsley Dunfee
We used Lindsay Greenwood for are hot tub experience. Great customer service, knowledgeable, easy to talk to for any questions during the process and quick to respond.Thanks again, LindsayYour service was great!
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February 2023 by Moose H.
Bought a tub from them had them service it for many years then they change something and wanted to charge me twice as much to maintenance the tub but didn't do any extra work then they wrecked the lid and wouldn't do anything about it then they decided not to do the maintenance anymore useless company I'd never buy a tub from them the people that run it are greedy and ignorant I hope they go out of business
