Rocky Mountain Soap Company is a Canadian business offering clean, natural products. A recent renovation has made the location fresh, much bigger, and inviting, with a well-designed store where items are easy to find and well-labeled. The staff are the highlight, consistently described as great, incredibly friendly, sweet, welcoming, and genuinely knowledgeable. They offer excellent customer service, taking time to educate customers, explain ingredients and uses, and provide helpful advice and recommendations without being pushy. They are known to go out of their way to help, even wrapping gifts beautifully. The product range is highly praised, featuring items like Hand Soap, bar shampoo which eliminates plastic, conditioner, lotion, bubble bath, and the popular Orange Rind Scrub. Scents like Lemongrass are considered classics. Products are effective for various needs, from detangling hair to helping with skin conditions like eczema, and are appreciated for being well-priced, high-end yet affordable. The overall atmosphere is amazing, making it a must-visit for a great experience that encourages customers to return again and again.
Received great customer service from Vanessa (Natalie?). She taught me about Rocky's bar shampoo. I like the elimination of plastic for this product.
June 2025
Thank you Whitney for your helpful, knowledgeable customer service.
March 2025
Staff is so lovely esp the younger guy! Sorry I didn't catch your name. Came in to buy soap and introduced me to another soap. He was so knowledgeable and lovely to talk to. Also gave me a free bubble bath that caught me by surprise! Every time I come here they're so great.
