-
January 2024 by Oksana Drebot
I was in this store a few days ago.I am very satisfied with the work of consultant Anna, she helped me choose a phone and set up a beneficial tariff plan for me. Anna is very professional and pleasant. Thank you!
-
December 2023 by Alexandra Daignault
Reshmi helped me get my phone working after the Shaw merger. Her service was 10/10. She was kind and courteous and fixed the problem in under fifteen minutes.
-
November 2023 by Sol Jara
I have received great service from staff here since I became a Rogers customer but lately a stellar service from Rashmi, she explained things to me more than once, took the time to find the best options for me and gave me the best experience ever! Even though they were busy she never rushed me and made sure that I had all the information I needed. I left the shop super happy thanks to her.
-
November 2023 by Даниил Романенко
Good day,Today i was with my brother to change operator to Rogers. Our consultant was Anna, smart and friendly, she was shown as a good person who really cares about customers! I was really happy to be a customer in this store!
-
November 2023 by Polina Strashevska
The sellers helped in choosing and purchasing a phone. Service at the highest level. I didn't like the manager's behavior. In front of us, he asked the seller why she didn’t sell us insurance for the phone. If a client does not want a particular service, we do not need to impose it.
-
November 2023 by Mark Tumang
I hope this letter finds you well. I am reaching out to commend the extraordinary customer service I received from Marianne during my todays visit to your store. She knows what to do and provided me all my inquiries so i end up availling your Home Wifi unit . Good job!
-
August 2023 by Amelia Sheffield
Horrible experience, my family have been with Rogers for 25+ years. Rashmi and the store manager were rude and unprofessional. We offered a reference number for a change that was initially started over the phone, no, would not hear it. I gave all the account information, including the secret access code, not the account holder, we refuse to talk to you. The account holder, spoiler, my mother. Wouldn't even accept speaking with her on the phone, no, can't verify her identify, wanted her to come into the store... She lives in another province. They never called "the account holder", never asked for my identification even though she keep telling me there was no way to verify who I was, never took the reference number that gave authorization to complete the change, nothing. Can confirm, they do not understand Rogers polices or operations. Filed a formal complaint, spoke with a Rogers Super, they apologises profusely said that even with the account holder 3000km away, the reference number and our identities should have been sufficient.
-
August 2023 by Allison McLeod
Now very upset. I had a choice to buy out or upgrade. I told the employee what I wanted and my finances. She said the Samsung 23 was on promo so it would only cost me 26$ lie now my bill was 207!
-
June 2023 by Sam Malik
The store manager "Robin" is very disrespectful and unaware of Rogers policies.
-
March 2023 by MD Nguyen
I went for an upgrade on my phone and plan. I was assisted by Rashmi. She was very thorough, knowledgeable and detailed in her approach and descriptions. The service was excellent and professional. I am sending her new customers. I have no doubt they will be very pleased as I was.
-
March 2023 by Славик Погребняк
I had to get some assistance in choosing and making phone plan. I was assisted by Rashmi. She’s very friendly, knowledgeable and helpful worker. Best customer service
-
March 2023 by Vadym Yushchyk
I want to say a huge thank for Rashmi! Very attentive and caring service. I recommend cooperation to all newcomers to Canada! Huge respect!
-
January 2023 by Proud Saskie
The staff at this location is top notch! I have dealt with Grace and cannot thank her enough in helping me get my mobile services and my Upfront Edge situation straightened out!! Grace is so professional, knowledgeable and goes beyond to help! Customer service is exceptional!! Thank you! Barb
-
January 2023 by Kate Schutz
Great costumer service and patience at the Roger’s in the Core Shopping Centre! It is obvious that the store manager, Michael, trains his staff well and cares about the customer experience. He and Marianne were so thorough and patient— working hard to solve some problems with my account and ensure I got the best value. I would go out of my way to travel downtown to this Rogers location if I ever needed more help. Their attitude and kindness would be worth the trip!
-
January 2023 by Derek Thompson
Went into this location yesterday to get some assistance in making some big changes to my phone plan. Staff was incredible at helping to make it as quick and painless as possible. Would 100% go back to this location for any and all my phone or phone plan needs.
