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September 2024 by dustin shier
A excellence Roger store
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August 2024 by Bhavini
Respect professionalism and client service of Hunter and Leilani.They know exactly what they are doing. That's make response quick and easy.
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July 2024 by Jeremy Hunter
Leilani was incredibly helpful today when I needed assistance.
Upon looking for a pixel watch 2, she was open, friendly, and very kind with helping me with my request.
She discovered that this location did not have any on hand, and immediately searched for solutions.
We found that another Rogers store nearby has on close by, and she called and sent them a heads-up.
Even though she wasn't the one to make the sale, she was professional, and very wonderful to interact with.
Thank you so much Leilani! You restored more hope in humanity today with me even though our interaction was short.
Thank you :).
11/10 Top Tier Customer Service
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May 2024 by Venice Beach
what an awful experience coming here ..............
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January 2024 by Lance L. Unser
Ok there was a younger gentleman Andre and a bit older gentleman Will ( not my age LOL) they helped us out so much and made changing my iPhone 8 to iPhone 15 simple. They don’t deserve a 5 out of 5 they deserve a 15 out of of 5 since they went so way above and beyond what anyone would expect for service
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January 2024 by Peter H
Good place to get a new phone! The lady here jumped through a lot of hoops for me, helped me to transfer my plan from under my grandfather's plan to under my own name, which will help my credit going forward! She was awesome and must have spent over 5 hours in total over 2 days setting up everything for me as it was not a straightforward case.In the end everything worked out well and I was very happy with my brand new Pixel 8 Pro. She tracked down a 256GB model for me and shipped it to the store and it was waiting for me when I arrived! Thanks so much!
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January 2024 by Gillian
The lady that served me was excellent! She was fast,very polite, and knew exactly what she was .
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December 2023 by Candice Smith
We are blown away and truly impressed by the above and beyond customer service we had at this Rogers store by Will & Hunter. After a long drive from BC and arriving at the Rogers store an hour before close, Will stayed an hour after his shift ended!! to help us out with a complicated situation from the Shaw Rogers merger. He wasn't asked to stay late he offered - otherwise, we would have lost our phone numbers permanently.I came into Rogers a frustrated new customer and left so impressed by Will's above and beyond help that it made up for all the trouble of the past few weeks with this company.Hunter was busy helping a lady for over 4 hours with a similar situation as us yet he greeted us with a smile when we came in and took the time to look up our account.They worked together as an incredible team and honestly were being sent customers from the Rogers 1-800- number with problems that were impossible to resolve, and should have been dealt with over the phone.
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December 2023 by Daryn Tessier
Will was so patient and friendly with us and went above and beyond to make our new phone transfer easy and even made our Internet better.
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November 2023 by Clinton Cox
The little bearded fat man was by far the rudest person I have ever met.He was told I was deaf and that he needs to talk a certain way so that I can understand what is going on. He complied for all of 5 seconds, then started talking loud and fast. The loud causes me pain in my head. The fast made all his words all jumbled and I couldn't understand much of what was said. We tried to get him to stop talking and he just wouldn't and got louder and more rude about the whole thing.This man should have to go do sensitivity training about how to deal with handicapped persons.I wonder are all people in Rogers this rude and uncompromising when dealing with the handicapped?I will never go to the Rogers in North Hill mall in Calgary again.Something needs to be done. I shouldn't have to deal with this type of person just to try and get mobile service!
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November 2023 by Rasool Ghodoosi
Very helpful and great customer service
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November 2023 by Kelly Okada P. Aires
Impossible to get any information from that girl higher than the ceiling,she was to focused in her battle to keep her eyes open ,sorry for interfering.
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November 2023 by Sheila Pogmore
Will was an awesome associate.
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November 2023 by Avinash Badisa
Good Experience
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October 2023 by SIAAGSG A
I went there at 4:25 pm and i have been declined . Even though it say it closes at 7PM.
