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November 2024 by Rene Refugio
Excellent customer service made achieving the objective of my visit to this store effortless. Everything I needed was met, and went above and beyond what I was initially expecting to receive. Kudos to the amazing customer service rep, Jeremiah! Thank you for your service and effort. I had a positive experience.
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October 2024 by Mathew Leslie
Bea is awesome I had a hell of a time until she helped me whole interaction with Rogers took 2 hours and was told by other staff they couldn't give me my phone. Bea had a solution and had me sorted within 15 mins she is a gem and deserves a raise
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October 2024 by Kayla LeRoy
Went in today to get a SIM card because I lost my phone and needed to activate an old phone. Komal not only was friendly but super helpful as well! On top of that, she gave me my SIM card for free! Thank you Komal for the friendliness and chat AND free SIM card!!!
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October 2024 by Dustin McGill
Was getting misinformation and confusion calling Rogers to redeem my offer of service, and activate.
I was told to go to a store.
Not accurate, as stores weren't able to assist.
Was advised calling in was the only method to activate device and service.
Manager went above and beyond despite an inability to resolve in store.
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September 2024 by Mawahib Ali
Jeremiah went above and beyond with helping us with our phones and services. He was patient, calm and courteous. He explained things in great detail, and wasn't rushing us at all. Great personality, we had a good laugh!
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September 2024 by Jeremy Ryan
Recently asked for help in renewing our plans and finding a deal. Karan was transparent, gave us a great package, and answered my questions or concerns clearly. ??
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August 2024 by sarah lou
Wanted to say thanks to Parker for his excellent customer service support today. He didn't need to get us additional information but he recognized our dilemma and helped solve the problem. Really nice guy.
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August 2024 by Ben Hdhili Boutheina
He just make my day #Cyler thank u for your service ☺️
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July 2024 by Vladyslav Oliinyk
Thank you very much for the help of the Landon employee, it was the best service and advice I have ever received. Thanks to him, I once again made sure that Rogers is the best operator.
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July 2024 by Chase Alguire
Balraj went above and beyond in assisting us, providing exceptional service and unreal discounts that exceeded our expectations. His impeccable service made our experience truly outstanding and memorable
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July 2024 by Fari Shojaei
I recently bought a new cellphone from the Rogers store in Chinook Mall, and Landon Trapp was incredibly helpful. He was extremely knowledgeable, patient, and attentive throughout the entire process. Landon took the time to explain all the features and plans, ensuring I found the perfect fit. He also provided full services, making sure everything was set up perfectly. Thanks, Landon, for making the process so smooth and enjoyable! I highly recommend him to anyone looking for expert assistance and a seamless buying experience.
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June 2024 by Shawn Walker
Without a doubt...for the best customer service ask for Khaled for any and all cellular phone service.
Ahmed Meggnoon
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June 2024 by Alain Alviar
Dhruv is a consummate professional who consistently goes above and beyond to ensure customers are satisfied. His attention to detail and dedication to providing the best possible experience is evident in everything he does. Whether answering questions or offering expert advice, Dhruv always makes you feel valued and taken care of.
Parker is equally impressive, bringing a wealth of knowledge and a friendly demeanor to his role. He has a knack for understanding customer needs and providing tailored solutions that meet those needs perfectly. Parker's commitment to excellence and genuine care for customers shines through in his work.
Together, Dhruv and Parker create a dynamic team that elevates Rogers to new heights. Their combined expertise, professionalism, and customer-first approach make every visit a pleasure. I can't recommend Dhruv and Parker highly enough. If you're looking for outstanding service and a great experience, this is the place to go!
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June 2024 by Jaden
Absolutely Terrible Service at Rogers Chinook Store – Avoid at All Costs**
On April 15, I had the misfortune of purchasing a defective phone from the Rogers Chinook store. What followed was a nightmarish ordeal that I wouldn't wish on anyone. After being directed by Rogers' tech support to resolve the issue in-store, I encountered Karan, the store manager, and Dhruv, a sales associate, whose incompetence and stubbornness were astounding.
I spent an unreasonable amount of time in the store, only to be bombarded with one excuse after another. When tech support finally agreed to note my account and approve a return and replacement, I thought the saga was over. However, when I pointed out that my substantial monthly payments to Rogers and Shaw (over $400) effectively contribute to their salaries—which is simply a fact, not an insult—both Karan and Dhruv took undue offense and refused to proceed with the service.
Their reaction was not just unprofessional; it was outright disrespectful. They even called in another manager, who, instead of diffusing the situation, chose to exacerbate it by siding with his colleagues over a loyal customer. My loyalty of over eight years and my extensive use of Rogers services meant nothing to them.
The level of pettiness and poor customer service displayed by the staff at this location is unacceptable. Customers deserve to be treated with respect and not punished for speaking the truth about their contributions to a company's livelihood. I am taking my complaints to the CRTC and the office of the president of Rogers, and I urge everyone to steer clear of the Rogers Chinook store. There are plenty of other service providers who value their customers and are willing to offer the service that Rogers so profoundly lacks.
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June 2024 by Erik
I would give 0 stars if possible. I asked five employees sitting around doing nothing a question about a billing issue, and one of them immediately told me that they couldn't do anything for me but change my phone's SIM card. Either staff retraining or policy change is desperately needed, because this location was useless to me.
