This was a very disappointing experience. I came in to deposit my check so it can be deposited faster into my account. I’ve been using Scotia for a years I’m aware that you can deposit checks through the app.
I tried to use the ATM four times, it was a new check nothing about it was damaged.
The machine displayed that the error was occurring due to either “ foreign currency” or “ tear”.
It was in great condition and in CAD. So I chose to wait in line to deposit my check with a banker.
There was 1 lady already assisting someone and 2 others on the “main” line. I was the only person waiting in line.
I tried to get the attention of the 1 lady directly in front of me( who had no customers ) but she just kept glaring over fast with me. I was just heavily given the impression she was trying to act busy so she could avoid customer interaction.
Scotiabank downtown, I trust you with my money. You need to train your staff how to talk to people and even just talk to people in general it’s very inappropriate and unprofessional.
The bare minimum that you can do that didn’t even happen would be to train your staff to say.
“ hi, I’ll be with you in on moment” OR
“ Hi I’m unfortunately not able to assist you right now but my colleague will be with you when they can ”.
Acknowledging your patrons is the bare minimum. Why are your floor staff getting paid to not interact with the guest waiting in line they have in front of them?
After being ignored for 10 minutes by the 2 staff who were more than capable of helping. I was finally approached by the lady who was helping out the other patron.
I told her I wanted to deposit my check with a bank teller.
She points over to the machines and told me I can use the ATM.
I informed her I had already tried 4 times and would like to deposit through the bank teller.
She didn’t believe me and wanted to see the problem for herself so she redirected me back to the ATMS ( after I already expressed to her, it hasn’t accepted my new check 4 times).
This was annoying after waiting and being ignored, I was expecting her to go behind the counter and help me deposit my check.
Genuinely retrain your staff, why waste my time??
Why waste her time?? having her follow me all the way to the ATM and prove the error when I even told her what the errors were is just unprofessional when she could just do it at the desk I was in front of.
With this lady I was given the impression from her tone, body language and general inquiries that she just wanted to prove me wrong. Like I’m just a dumb customer who can’t use the ATM or that I’m lazy and that I want them to do all the work for me.
She then just gets me to open my mobile app. This specifically defeats the purpose of me coming in as prefaced at the beginning of this review, I wanted to deposit in person so I won’t have to wait as long because it can take a while when you deposit it through the app with a photo of the cheque.
For a company that provides benefits, paid holidays/sick days, Employee Share Plan, Pension Plan, Performance Compensation/Awards etc.
Your employees service standards NEED to be up to par or even more refined to that of other industries where workers don’t have all of these provided amenities ( benefits, paid holidays/sick days, Employee Share Plan, Pension Plan, Performance Compensation/Awards etc. )
Please proceed with kindness and inform your employees that there are multiple ways for them to thrive and create a successful positive environment.
I may be blinded from your business operations and perceive it wrong but staff should prioritize patrons in line, not the paper or computer first.
None of the staff were on a call.
July 2024 by Marin Grgurev
I could have written my master thesis while waiting. Three tellers out of which one is assisting the other two constantly.
