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October 2023 by Yama Al
This company is a scam they charge thousands of dollars and the service is terrible don't fall for these guys ! There are better shipping companies out there that charge way less and is more efficient than these clowns. Save yourself the nightmare
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September 2022 by Adam Paleczny
My car made it, and price was decent. But they damaged the front bumper taking it on and off the truck, and the roof of my car is completely dented in. Communication was extremely poor, hide an air tag or tile in your car if you ever want to see it again.
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February 2022 by Jamie Heuberger
Do not use this company! They took my money and told me my car would be delivered in 2 weeks. It took them 10 weeks.After 2 weeks I called and left messages and emails but they were never returned. I heard nothing from them until my car was delivered.When my car finally showed up my car had no brakes.Don't use this company!
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December 2021 by Debbie Flande
All the negative reviews are true ! We had to go and fetch our car from the depot in Bolton after waiting 3 weeks for it to arrive. We were told it was loaded on a trailer waiting to be transported to us in 6 more days but it had been at the depot for at least 2 weeks already. No one explained WHY. Customer service is non-existent and when that happens you get to a point where you lose any remaining trust. My assets will never be moved by this awful outfit again.
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November 2021 by Stephan Mommers
Avoid Avoid Avoid!! (They also go by Phantom Transport)Ship my ride has been the most awful experience with any business I’ve ever had (shipping or otherwise). I hired them to ship a car from Winnipeg to Ottawa. I could provide a long winded account of my experience but I’ll try and streamline it.- Ship my ride was very responsive and accommodating in providing aquote and had a lot of communication coordinating pick up datesand such (before I paid them).- I paid the entire amount as per the quote on Sept 20th. My vehiclewas picked up on the date it was supposed to be picked up (Sept 27,2021)- The initial promised delivery date was not met (Oct 1, 2021)- Communication from ship my ride between Oct 4-Oct 7 was nonexistent. None of my numerous emails, phone calls, texts, orInstagram messages were returned- I finally got a generic apologetic email on Oct 8 that my vehicle wouldbe delivered Oct 16-18- My vehicle did not arrive Oct 16-18- There has been zero communication from ship my ride since Oct 8.- I called 25 shipping companies across Canada and the police inCalgary, Ottawa and Winnipeg to try and find my vehicle because shipmy ride was ghosting me- I was lucky enough through my research find the contact informationof the 3rd party company that ship my ride hired to deliver my vehicle(Road Runner Freight Inc). They communicated with me very welland were forthcoming and honest about when my car would bedelivered.- I was told by the 3rd party that my vehicle was held as collateral bythem for failure of payment by ship my ride.- My vehicle was delivered Oct 30, 2021If this sounds like the type of experience you’re looking for then by all means hire ship my ride.One very important thing to keep in mind when hiring a shipping company is that you are basically at their mercy. Choosing one that takes their business seriously and has a focus on being transparent and honest with their customers is key.Should a company decide not to communicate with you (which is insane) your options are limited with regards to action by the police (as it’s a grey area criminally). You will most likely be directed to pursue civil litigation which won’t make your car arrive any quicker. My story is a repeat to the other reviews on here and it’s been a nightmare. Do yourself a favor and choose someone else.
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November 2021 by Jordan Finczak
As with other review, If I could give a 0 star I would. Poor Quality, Poor Value, Unprofessional, Not on Time.I was recommended this company to transport my vehicle from Toronto to Calgary and booked with them based on that recommendation without reading reviews. Nancy was very good and responsive during the quote/booking process until payment was made and the vehicle was dropped off at the departure terminal on Sept 16th. to depart Toronto between the 23rd and 26th. The last contact I had with them was a few days after drop off where they said that the vehicle would be departing Toronto on the 27th and would be delivered to the dealership in Calgary by the end of the week.I received no communication from that point and expected there were no issues. Starting the 29th I tried to contact them to confirm delivery I tried the 4 email addresses I had, every extension of their main office phone number and Nancy's cellphone with no response.On Tuesday Oct 5th with still no response I enabled a GPS tracker in the car and found it moving around in Edmonton. Again could still not establish contact leaving text messages, voice mails and emails. On Wednesday Oct 6th I watched the car moving all over Calgary (past the drop off location several times) I again was unable to establish contact with them, but emailed and texted that if the vehicle was not delivered of my messaged responded to by end of day I would be calling the police. Thursday October 7th the vehicle appeared to be stationary in a yard outside Calgary, due to not receiving any communication from Ship My Ride I have called the police who have found the car sitting dirty in the back of an open and unsecured yard.I am now left with a tow bill to have the vehicle removed from the yard as well as potentially the cost of replacing the vehicle keys. The worst part is that a friend emailed requesting a quote on the afternoon of Wednesday October 6th and received a quote from Nancy on the morning of Thursday Oct 7thAs a follow up, I did some more research. the subcontract their transportation out to other carriers. I found out that my vehicle was being transported by Abhi with Road Runner Freight INC. He was trying to hold my car ransom for payment from Ship My Ride who was in arrears with him.If your car is "missing" and Shipmyride is unresponsive try reaching out to Road Runner.
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November 2021 by Fadi
Very very bad service my car took more than a month to arrive to Ontario
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November 2021 by DF
All the negative reviews are true ! We had to go and fetch our car from the depot in Bolton after waiting 3 weeks for it to arrive. We were told it was loaded on a trailer waiting to be transported to us in 6 more days but it had been at the depot for at least 2 weeks already. No one explained WHY. Customer service is non-existent and when that happens you get to a point where you lose any remaining trust. My assets will never be moved by this awful outfit again.
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November 2021 by Shooter
I have tried this place a couple times, STOP use someone else look at the picture. I am sorry i have to post it. This is not the first time he has done this to us.Why try again? cause in case it was just a bad day but nope.
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November 2021 by Marc Brauer
THIEVES. Stole our family van, held it for ransom. Needed the RCMP and city police to get it recovered. Steal my ride (aka shipmyridez) is the worst. Also note that a company they work with called Bilberry is not a registered company, but will take and keep your money acting as a broker.
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November 2021 by Dhruv Jugessur
Didnt work how I wanted it too and was very confusing using their website.
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October 2021 by Lorraine Ralph
"Zero star rating"...(Read the most recent reviews!)...This Company should not be in Business! I believed Nancy when I was calling around for quotes early in 2021, she convinced me that ShipMyRide was experienced in transporting Vehicles across Canada. I did receive many Text Messages/E-Mails from Nancy up to and including the day my Credit Card Information and Vehicle was handed over. It took just short of 4 Months to transport my Vehicle from Calgary, Alberta to St. John's, Newfoundland (110 days to be precise). The "updates" from Tyron in Shipping became non-existent! After no replies to multiple E-Mails, Phone Calls, WhatsApp, Facebook and Text Messages and expecting the worst, I had no other choice than to contact the Calgary Police and the Better Business Bureau. Low and behold me, shortly afterwards my Vehicle was delivered on September 01st, 2021. (Was handed over on May 14th, 2021). Shocking Service and zero respect for their Customers. Honestly, stay away from this Company!!
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September 2021 by Deborah Flande
All the negative reviews are true ! We had to go and fetch our car from the depot in Bolton after waiting 3 weeks for it to arrive. We were told it was loaded on a trailer waiting to be transported to us in 6 more days but it had been at the depot for at least 2 weeks already. No one explained WHY. Customer service is non-existent and when that happens you get to a point where you lose any remaining trust. My assets will never be moved by this awful outfit again.
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September 2021 by Preston Dull
So far I've been very very unhappy with the customer service that I have received, supposed to be getting a car transferred from Vancouver to Regina and the expected date was the 19th of June, car was delayed okay whatever, told me the car would be delivered either that Monday/Tuesday. Still not here, waited till Saturday the next week and it's still not here, my car is now over a week delayed, I contacted the company and I won't even get a response on where my car is! WOULD NOT RECOMMEND!
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September 2021 by Strater Crowfoot
Very impressed with the service. On a recommendation from a friend I contacted ShipMyRide to have a vehicle shipped from Toronto to Tssutina-Calgary late January 2021. I was kept in formed of the shipment progress of my Ride during the whole process, from expected pick up time, to pick up and then to final destination delivery. Very happy with their service and would not hesitate using their service again or recommending it to anyone. Very reasonable cost and competitive.SJC
