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November 2023 by Aby Rabb
My recent encounter with Canada Post at Falconbridge Shoppers Drug Mart has left me thoroughly dissatisfied and frustrated due to what I can only describe as horrendous customer service. The issues I experienced were not only inconvenient but also reflected a lack of professionalism and concern for customers.The staff at the Canada Post outlet within Shoppers Drug Mart displayed a disconcerting disregard for customer service standards. I encountered unhelpful attitudes, long wait times, and a general lack of interest in addressing my concerns. It's disappointing when a service provider fails to meet even the most basic expectations of courtesy and assistance.Efficiency and effective communication seemed to be sorely lacking during my visit, leading to unnecessary delays and confusion. Such a level of customer service is not only unacceptable but also tarnishes the reputation of both Canada Post and the affiliated Shoppers Drug Mart.I strongly encourage Canada Post and Shoppers Drug Mart to reassess their customer service practices at the Falconbridge location. A commitment to improving staff training, responsiveness, and overall customer satisfaction is imperative to maintaining trust and loyalty.In conclusion, my experience with Canada Post at Falconbridge Shoppers Drug Mart has been disheartening, and I hope this feedback prompts a reevaluation of customer service practices at this particular outlet. Customers should be able to expect better service and professionalism, especially from such established and essential service providers.
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November 2023 by John Czlonka
Rubbish service. This SDM requires 48 hours to refill a prescription, which is asinine to begin with, but they refuse to answer their phone (I've waited on hold for almost an hour). In addition, the online renewal system keeps locking me out as I travel between Vancouver and Calgary and it cannot seem to keep my account straight.I get that you're busy, but perhaps you should consider hiring someone to answer the damn phone?
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October 2023 by Charanjot tamber
Dude with the unibrow, made me wait a solid extra 40 mins just because he got my sick grandmothers medicine ready and didn’t notify the other staff in time, wasting my time while I have someone elderly that urgently needs medicine. Unbelievable, other staff were super nice though except for the girl in the hoodie, loool.
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October 2023 by Sarfraz Panjwani
Pathetic pharmacy staff. You mentioned in bold "Our health watch promise" but your pharmacy staff can't even adhere to point 1 of it forget the rest. Transferring my meds elsewhere and never coming here.
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September 2023 by Mudit Somra
Had a policy to keep your bag outside which is not possible always when you have expensive stuff with you. Literally had a bad experience over there since not able to buy stuff since don’t want to keep handover my bag which has my laptop inside.
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September 2023 by Amarpreet Aujla
To pick up one medication it took an hour and hour was given an hour ago , so practically took two hours. If someone is sick, and need the medication urgently, God forbid what will happen. Pharmacy really need to address this issue.
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September 2023 by Melissa J
Very nice clean location. There is a lot of selection and quite a bit of food if your stopping to get milk and snacks. It's not separated into a cosmetics area that you're forced to walk through like so many other locations. Always a lot of staff members and a security person around.
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September 2023 by Usman Sadiq
7:40 PM i went to pharmacy with high blood sugar to get a needle for my insulin pen. First pharmacy staff has no awareness what happens when somebody blood sugar is high as get confused. Pharmacy manager asked me what i need and i pointed to needle box and than i requested to create a account and run through my medical insurance. She mentioned 15 people ahead of me and than she asked so you need only 1 needle and i said yes. She said than you need to ask politely and i started wondering am i RUDE to them????? OR pharmacy manager is having a bad day or seems like she is having inner complex problem. I asked for the manager to speak with and she said she is manager and by the way she gave me defected needle so i just drove home 30 minutes to give myself insulin. Now i understand lot of bad reviews earlier and nobody is going to take action as she is manager and what a role model for the staff. NEVER EVER GO TO THIS PHARMACY!!!!Sadly they are ruining the great company name "Shoppers Drug Mart" .
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September 2023 by Shaelyn Marie
The pharmacy staff are just rude. Anytime I’ve gone to drop off/pick up prescription the staff have been nothing but rude unwelcoming and don’t even care to go over instructions anymore, get very annoyed anytime you ask them questions about any prescription or just any question for that matter.Not only was the lady rude to me dropping of a prescription today. She was also very rude to the guy handing in his prescription before me.Even when you call to fill a prescription they are also rude over the phone.The first few time I figured it was just a bad day but this has been an ongoing thing now. And I figured it was time to leave a review.
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September 2023 by Wendy Brown
Place is teeming with a bunch of snobs. Kept on coming here despite my business being unappreciated. Can't remember the lame excuse one of them told me why they couldn't help despite lots of hands behind the counter. Well I've finally learned my lesson. Maybe due to one of the best customer services I'd received the same day elsewhere. London Drugs! Yes, I've finally advertised for a business. Pharmacist was lovely. Must add that lady in cosmetics was wonderful too. Ah welll, Shoppers pharmacists were probably having bad days. We all do. Thanks again London Drugs!
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September 2023 by Sukhbeer Gill
Its always feeling of disrespect at this location by security guards. Security guards always follow you till to the whole store. Yesterday it was very bad experience around 5pm. I parked my car at the front of the store , i was in hurry so i parked my car at handicap parking spot, i know that is wrong but when i entered in store i told the security guard i will remove my car in 2 minutes then i entered into the store . in 2 minutes when came outside to remove the car from that spot security guard was misbehaving with family they were in the car , security guard have no patience at all , if he had a issue he should call the police why he was misbehaving with my family , all the store employees in cosmetics area was supporting him for this. very disappointing , worst store for shopping.
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July 2023 by naty Tesema
I never seen very unprofessional customer service like this pharmacy store at any where. When you drop prescription they don't even care about the customers, they just doing thire own things.
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June 2023 by Tafseer Zahra
My dad went to use the Canada Post service located inside this Shoppers Drug Mart. He had a really bad experience as the lady on the counter was rude and had unethical behavior. MY dad had the information of the address he was sending the parcel to written on a paper and the staff just had to help him right it on the envelop as he just got his eye surgery done and was unable to write or read small text. The lady rudely refused to help him saying " IF YOU CAN'T RIGHT ENGLISH WHY DID YOU COME TO CANADA". That is a totally unacceptable comment specially coming from someone working in Canada post. This location is in the NE community and many immigrants live in the neighborhood so I Just wanted to share the incident to make sure any one else won't have to face this sort of racism from any customer service employee.Thank you
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June 2023 by Gurjeet Dhillon (GD)
just be aware if you buying any Electronics from Shopper Drug Mart you can't return it. Even its not open. It's a final sale. It's not posted anywhere in a store. They tell you when you go back to return the item. That's a good way to do the business. (FYI WHEN I BUYING Electronics nobody told me it's a final sale)?
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May 2023 by Jzeed Adventures
I went today to drop prescriptions and the young lady was very helpful, however when. I came and picked up my son prescription the lady who approached and helped me was very reluctant and unwelcoming, which I do understand maybe she is having a bad day, but that doesn’t justify a rude behaviour.After I paid she then just hand me out all the medication without any explanation, well I can read instructions however this particular incident makes me wonder, am I inconveniencing her. And every time I go and pick up my prescriptions at this location has been great except for this last visit.
