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February 2024 by Kristine Richmond
This is a review about the company in general not a specific store.Worst customer service I've ever had. My mother passed away a couple of years ago and I needed a refund from a bed frame that we had returned prior to her passing. The cheque that was issued came in her name so I had to return it and get one issued in my name. I reached out to them in September and emailed them my ID, my address and phone number. I received nothing. I reached out again in December and was told a new cheque had been issued in November. Nothing came. I just spoke to someone pn the phone about the refund. He had no idea what was going on, was very unclear on the phone and they did not have my updated phone number or correct address on file. I was told that they would look into it and get back to me and possibly have to reissue a new cheque.This is absolutely horrible service. I just want to finish clearing up my late mother's affairs so I can move on and this company is making it increasingly difficult.Like I said, worst customer service ever.
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January 2024 by Emily Mucciacito
Great experience with Rob! Thank you your patience and expertise. Would return
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January 2024 by Suriya Fookes
Robb was super helpful and got us a great deal for a new mattress for our son. He was friendly and knowledgeable. Thanks Robb!
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December 2023 by P-J Harder
Robb was very helpful in helping us select a new mattress. Delivery service and set up was great!
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December 2023 by Angie Naimi
Awful service!We were in the middle of getting information to order a bed. The salesman left to say hi to another person and forgot about us
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November 2023 by Jacqui McHugh
Excellent service. Cole was patient, kind, and well informed. He was upfront about the pros and cons of each mattresses type- and helped us work within our budget! Highly recommend!
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October 2023 by Rika Rika
Ask for Robb!! Had a great experience yesterday with Robb we shopped around at another store, decided to stop in here and Robb gave us the 5 star experience. Was friendly & knowledgeable... you can tell he has years of experience and knows his stuff. No pressure sales he gave us the perfect balance of time alone to look and being nearby to answer questions or guide us towards the mattress type we were looking for. He was able to secure us a deal and delivery was even available quite quickly. Very happy thank you Robb!!
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September 2023 by Debra Russell
Robb was just great in helping our family purchase mattresses to meet our needs both at home and for our cabin guests. Personable, professional and excellent attention to what we needed within our price range. Highly recommend Robb at Royal Oak. In an age when customer service can be rare Robb really exemplifies what it means to respect the customer. Very positive experiences had at this store!
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August 2023 by Pankil Shah
Disgusting and ridiculous customer service by Robb. He was applying for a credit card in my name without explaining and asking me what that was for. In order to do that he also asked for my driver's license and took all my personal information. At the end of the procedure he mentioned oh yes it's a credit card. Like seriously man. Had a worst experience ever!
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August 2023 by Krista 2009
Steve was awesome! Helped set us up with something in our price range and was super patient going over all the options.
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June 2023 by David Kerr
Rob was amazing and super helpful. Very easy purchase :)
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April 2023 by Jason Chen
I purchased a purple mattress with as is conditions. During delivery it got ripped. The two gentleman at sleep county (Steven and Rob) were very helpful to make sure it was addressed. I offered to pay for the price difference for brand new because the mattress was as is. They replaced the mattress at no cost. I really appreciated their quick response and I have bought many times from them before.
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March 2023 by Zvezda Zvezdara
They do not deserve even one star !I went this morning to buy a bed ( adjustable ), there was middle age man, with mustache. In the middle of my sentence, he left me to answer his cellphone, I could not believe it !I just left, very disappointing experience!
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February 2023 by Emma Merlo
I went into this store Feb 2 2023 at 6:30pm the one man in the store was VERY rude, pushy and making fun of our other options we were looking into. We immediately went to the store we were at earlier in the day and purchased mattresses. Specifically will not return here even if they have the product I am looking for.
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February 2023 by Sate Beef
Brutal place. Bought an expensive mattress. Told we had 100 days to try it out. We didn’t like it so tried to get another one. They are really just con artists. Talked circles and stalled to get you to keep it until your 100 days are over and then refuse to do anything. Now we have a bed that has a hump in the middle (they promised it would never happen) and worse sleep than the old mattress we had. A $3500 mistake and a life lesson to ever deal with these people and this company ever again. I want to save people the headache and $$. Don’t even bother with this place.
