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December 2023 by Chantelle Bic
BUYER BEWARE we purchased a pillow at another location but we are closer to this one so we called and ask if we could return the pillow because we had just bought it today for over 100$ and it was already falling apart and loose threads we were unhappy but very nice and understanding with the fact that we were told no returns unless defective etc on there website it says you have 30 days to do a return as long as it’s not used or open overall I will never buy from this company again because of the rude staff member we had talked with today December 16 at 4pm , we ended up calling another location and they were way better and said not a problem come in for a return. I caution anyone to be very buyer aware that certain stores don’t allow returns on items so make sure the product you get it good before you walk out. Not to mention the sales people here seem to only want to make a sale not caring about the wellness of someone’s sleep.
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November 2023 by joanna barthmann
I travelled to Calgary to visit my grand kids and went to get the same kind of pillow that I am using back home in Toronto. It was early in the morning and I was the only customer there. I tried to strike up a conversation with the sales rep but received no response. He did not serve me with a good morning or a smile. The whole transaction lasted 10 minutes before I was out the door. It made me wonder if that was because I am a visible minority woman?
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October 2023 by L T
Very disappointed with the way I was treated. I came in looking for a pillow. The sales guy, who was short and little, was aggressive and pushy and I felt uncomfortable so I left without buying anything. I’ll stick with my usual Sleep Country location because the 130th location WASN’T a positive experience.
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September 2023 by Tricia J.
Reinhard recently sold us a mattress & box spring for our son's room, as well as new pillows for our bed. You can't get better customer service than from Reinhard, he is so helpful, friendly, and never pushy in any way. We have also purchased other mattresses from him in the past and there's no need to even look around at other stores, he always gives us the best deal and the best quality. The delivery was today and Amit and his helper were so polite, took away the old bed, set up the new bed and were so careful through it all. Wouldn't look for a bed anywhere else!
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September 2023 by Lauda Pia
Went into sleep country to purchase new pillows, I was immediately greeted and welcomed by Reinhard.He was extremely helpful and shared insight on ALL the different pillows I was viewing, bless this man’s patience ?.I walked out with my new favourite pillowcases (bamboo nights - highly recommend) and pillows to add, thanks for the great experience!
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August 2023 by Sophia D
I recently had the pleasure of meeting Jack at Sleep Country while in search of a new mattress, and I couldn't be happier with the service he provided. From the moment I walked into the store, Jack greeted me warmly and attentively listened to my mattress requirements. His expertise and knowledge impressed me as he guided me through the different options, explaining the features and benefits of each one.The delivery of my new mattress was prompt and hassle-free, thanks to Jack's efficient coordination. The delivery team was courteous and handled the installation with care. I have now been sleeping on my new mattress for a few days, and I can confidently say that it has significantly improved my sleep quality.I would go back just to chat with him, he made me feel so comfortable! I highly recommend Jack at Sleep Country to anyone looking to purchase a new mattress. Thank you again!
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June 2023 by Taylor Dube-Mather
Jack was awesome. No pressure to buy but very informative and wants to make sure you have the right mattress for your preferences. Very honest and thoughtful. Thank you so much for the great service.
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May 2023 by Nida Lakhani
The sales people here don’t ever seem interested in helping out and sound irritated when you ask a question. The few times we have gone in, they have never been properly staffed, and when you walk in, they don’t greet you or even make eye contact (even if the store is empty with no other customers)
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March 2023 by Ignacio Ottati
We have been to this store 2 times in the process of trying to buy a mattress. The first time the sales person was clearly not interested in helping us or he would not take us seriously so we barely got any answers to our questions and we just tested the mattresses we thought could work for us. That was not good. The second time the gentleman was much more willing to help and offered some good information (white man, heavy built, in his 60s). Nice guy, and even though he had other customers there at least he took the time to answer our questions. Ultimately we ended up going to Mattress Mattress and the brick right there on 130th and they were much more willing to help us, in fact they offered great customer service, and their product offers were similar and better. We ended up buying from the brick as the service was great and they had the best mattress for us.
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March 2023 by Foreverblue
Reinhard, I gotta say you were a pleasure to deal with. My wife has been suffering with back pains from our crummy old mattress for far too long. You took the time to explain what the advantages of memory foam were and helped us find the right one within our budget.We appreciate all your help today and would definitely recommend you to anyone looking for a new mattress.Keep up the great work.
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January 2023 by Viso Medi Spa
Edward is absolutely amazing. He will go far out of his way for you to get you the best prices and best deals. He is a kind man an you will be made to feel like family. He really knows his stuff. I trusted him from start to finish and he made the experience very positive.
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December 2022 by M D
Bought a $3500 queen mattress set her that was on sale for $2000. At the time i asked if i could purchase an extended warranty as we wanted to be sure any defects werecovered. They said no extended warranty was available as their 'warranty' covered all defects.Now three years later when wife and i lie down we sink down about 5 inches through pillow top into hard mattress with no support in the body impression.Submitted warranty claim to Sleep Country. All done online. As the body impression is only 1.5 inches when no one is lying on it its not covered. They wont send anyone out to look at it personThey got me for $2000. Our previous mattress was $1000 and lasted 9 yrs. I ll never shop at Sleep Country again. Warranty is meaningless and cant buy extended warranty to actually cover a defect.
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November 2022 by Christianne Peregrino
Amazing experience at sleep country today! Reinhard was very helpful and showed us how to properly use our adjustable bed! If you have questions and concerns, i’d definitely recommend coming to see him.
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November 2022 by Jamie Vinkle
Great experience. Edward was an honest, not pushy, and genuine salesperson. He made sure we had the best price and the best options based on our needs. They always say you 'buy from people you like', and this is true in this case. Thanks for an excellent experience.
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August 2022 by Rob Shaw
Wow wow wow! I'm so exited! I got the bed if my dreams. Ask for Tina because she will get you the best price possible, is a very genuine person and pleasant to deal with.