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December 2023 by Brent F
Great customer service spending the time to help select the right mattress
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October 2023 by Zunny Kinley
When I walk in the store right away Scott Lehman approached me to offer his help.He is very knowledgeable about the products in the store.Very professional, courteous and friendly!What I like the most was that I didn’t push to sale! I felt very comfortable!When I was in the store I was just checking prices and quality, and I intended to compare with other stores. But I didn’t need to go anyplace else. I got everything I needed right there!I’m pleased and very happy to shop at SleepCountry at MacLeod trail South, in Calgary.I highly recommend it!THANK YOU!From Zunny ?
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October 2023 by Rochelle
A couple weeks ago, I went into sleep country looking for a new mattress. A salesman helped me pick one out, I put a deposit down and it was a great experience.This last week I finally purchased the mattress and a mattress protector to go along with it. The sales associate helped me pick out the mattress protector.Now that I have everything set up, the mattress protector is way too tight, and pulling at the corners of my mattress causing it to curl quite a bit. I checked to see if I could return this since it doesn’t fit, and was told I couldn’t.I was sold a product to go with my mattress, that doesn’t fit my mattress and now they won’t take it back? Now I have to purchase a new mattress protector and I won’t be buying it from here. Returning a $75 mattress protector on a $1500 purchase should not be an issue. I had such a great experience with Sleep Country until now.
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June 2023 by Doug M
Bought a Purple mattress here 8 months ago. Within 8 months the mattress fabric has pilled and pulled which has led to runs and holes. Talking to warranty they said that the pilling is very common and would be covered but since it has led to holes they wont do anything. Sleep country tells me the decision lies with Purple, Purple tells me its Sleep country.
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March 2023 by M M
Never again. Mattresses are garbage. My last one broke down in a year. Tried to use my “mattress warranty” what a joke. Had to send in pics and video and measurements and didn’t qualify. My mattress had huge dips in it. Don’t waste your money.
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March 2023 by lynn Barchuk
I bought an adjustable bed base. The salesman was great. He was Informative and no pressure but everything else was horrible. The delivery people scratched my stairs, and the adjustable bed base didn’t work. They put the legs on wrong. They left and sleep country sent other delivery people, who put the base together properly but it still didn’t work. I called and emailed sleep country. I waited 2 days. I got a call from a technician who told me he could get things working in 3 minutes. I followed step by step directions and the base still didn’t work. They arranged for a new base to be sent. This took 2 more weeks. The new delivery people were polite but they scratched my flooring again. I sent before and after pictures to sleep country. No one contacted me. At least the new adjustable bed works but my flooring is ruined.
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March 2023 by Tracy
Picked up a couple pillows today. Adam was pleasant, knowledgeable and great to deal with. I called first with a couple questions and he was very polite. Glad I called and glad I went in. Hope I have a goodnight sleep tonight with my new pillow!
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September 2022 by E. Castillo
Vince was absolutely amazing, very happy to have met this gentleman! Helpful and knowledgeable and was great while we visited.
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August 2022 by Leon Agosto
I came to the store 2 weeks ago Fromm the day of this review.There I was met by Scott who was the salesperson on the floor at the time.I was ready to purchase a new mattress and replace my 9 and 1/2-year-old bed also bought from sleep country.Scott explain to me all the details that I need to know about the warranty and many other details related to the old and possible new mattress. Scott let me try many kinds of mattress. I am very pleased that he had lots of patience with me and with all my inquiries. Overall it was a pleasant buying experience with him. I ended up buying floor model mattress. Not only it's a reasonable price but it could also get you the same quality of a brand new bed.The delivery was awesome, it was fast efficient. There were few issues that we faced during and after the delivery however it was handled by Scott and the customer service fantastically. Mattress was replaced in less than a week. ScottIs a good person understands the need of the customers he listens attentively and was not greedy in terms of commissions. I feel that he was true to his word that customers' happiness is more important because customer will sleep in the mattress for a long time if not forever.If ever you are buying a mattress Go to sleep country in along mcleod trail across Lowe's and next to co-op and look for Scott tall guy,wearing glasses, with friendly demeanor. He will truly and honestly help you. He will not force you to buy expensive mattress. He will help you find the mattress that you really need.Let's talk about the mattress I bought Simba 5000 it was the best decision made.We also got a beautiful headboard and bed frame and they're all beautiful sophisticated looking all the checklist that we're looking for a mattress we have found at sleep country the warranty is amazing the customer service is great there is no place to go in terms of mattress buying than sleep country.Welch me back sleep thank you sleep country MacLeodThank you Scott.
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June 2022 by Loura Mutch
The staff was excellent. My new bed is perfect. Unfortunately I also purchased the lavender pillows. I have used these before for about 5 years. The New ones are terrible they are totally flat and hard. I really don't like them. But my bed is fantastic.
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June 2022 by Ken Morrison
I purchased a mattress and box spring from this location. The salesman was very helpful in providing information on the various mattress types and styles available which helped greatly in the final decision. Delivery, set up and removal of the old mattress was great. Delivery was on time as scheduled.
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June 2022 by Hendrik K.
We had lots of choice in items, the person helping us had lots of information about the products, which helped us a lot in our decisions. Competent and pleasant service! Good place to shop
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June 2022 by Blake M
Bed is nice and comfy but the company has policy where you can't change or exchange the bed until a 22 day wait time. My girlfriend and I love the bed but realized we would like to upgrade to a queen from a double after sleeping on it for a few nights. The policy did not allow us to upgrade and in doing so it made us miss an incredible deal that saved us tons when purchasing the double.
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May 2022 by Kyle Anderson
I can’t remember the sales ladies name but on the receipt it said SMF.She was so knowledgeable and helped me find the perfect bed, that was just like my last one that was discontinued.Also the delivery drivers Jeff and Richie were amazing.They were very friendly and polite to my little girl.They wore bootie over their work boots to keep the carpet clean.They went above and beyond to make sure they didn’t damage the walls or the light fixtures.I can’t say enough about my experience from start to finish.We all know a company is only as good as the people they employ and if my experience is any indication, then this is a great company.Thank you. I’ll be a repeat customer.
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March 2022 by Christina Gompf-Alksne
My daughter & I were shopping for a mattress for her dad, who has a bad back, hip & knee issues & we were on a budget. I felt very welcomed and helped as he called around to find us the best price, no pressure sales. We purchased a very reasonable mattress terrific quality, after spending 45 minutes or so there. The staff member helping us was working alone, although he was busy, he was quick to respond & answer any & all questions we had & I was super impressed with his multitasking! Plus I love their 100 day sleep warrantee.If you have pain when you wake up in the morning, it’s probably your mattress, I found the investment in the 3 mattress I’ve bought now from sleep country to be worthwhile, not waking up in pain & grouchy!