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February 2024 by Terry Petersen
Thank-you so much for the Great job repairing the faulty zipper on my new Gortex jacket bought elsewhere. A 24hr. turnaround and so pleased with the result. A much more substantial workable zipper that will last. Terry Petersen
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January 2024 by Jeff McIntosh
Worst service ever! Brought in a pair of waders for repair 4 years ago and I'm still waiting. Had to prepay for the repair and 4 years later no offer of a refund or any contact. When I have contacted them I get nothing but excuses! Stay away from this business.
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January 2024 by dogengine
We have been going here for a number of years and have never been disappointed. Most recently they did an excellent, and very economic repair on an awning room that got ripped in a windstorm and just last week they installed a new zipper in my wife's long down jacket in less than 24 hrs and it looks perfect. I will keep going back.
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December 2023 by Keeley Vickerson
A couple of years ago we invested in this company a good sum of money. We enabled them to move to the new location, supported the purchase of new machinery and then suddenly they ghosted us. Upon hiring a lawyer we learned that Spirit West was a direvative of many different company names always one step ahead of creditors. They have not maintained minute books and shareholder meetings as required by law. I would be extremely concerned about doing any long term business with Steve as there is no guarantee they wil be here next month.
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November 2023 by Arie Moldvan
I took my pilot flight bag to Spirit West to get my zipper repaired. I had called a few other shops to get it repaired and no one was able to do this type of work.Spirit West agreed to do the job. My bag was returned perfectly fixed within their quoted time frame. They cleaned my bag out too. It almost felt brand new.The owner said this was an especially difficult repair, but the price did not change even though it was more complex than anticipated.Talking with him about prices to have a custom garment made (ski jacket, etc), it's quite reasonable and I think I'll be back when it's time to get a new ski jacket.Thank you for giving new life to my bag, especially when no one else could.
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July 2023 by Dan E
It was tough to have such poor service.We took items in for repair:(2) down jackets with small burn holes from a campfire.We were promised a two week window.We received, multiple missed deadlines.Well beyond the 2 week window we were promised.What we finally picked up:(1) jacket with a new zipper, c/w frayed seams and down feathers leaking out the length of the newly installed zipper.Did I mention the old zipper was fine?(1) jacket had burn marks from the iron they used for the patches.I will not return for any reason to this establishment.
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July 2023 by B T
Altered 2 sets of motorcycle riding pants,They did great job of altering them to fit me properly at a fair price. Cant tell that they had been altered at all, they also do Gortex repairs!Steve is a gem, very personable and a long time local, with a great deal of knowledge and experience to offer.
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June 2023 by Ashley Pederson
Absolutely amazing work.I took my motorcycle jacket in for repairs and they did a fantastic job, you can't even tell it was repaired. Took a bit longer than originally quoted, but I'm ok with that because of the quality. The price was more than reasonable!!
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February 2023 by Giulia Maida
I recently asked them to repair my kid's Timbuk2 school backpack. It needed the outside water bottle pocket replaced. They were able to replace and it looks like it never was in need of repair. We are thrilled to get another 4 more years of service from it.It turns out that I forgot to ask them to fix a loop that served as a way of carrying the school's gym-strip bag outside of his backpack. When I collected it from having the water bottle pouch repaired, I mentioned the loop needed to be replaced. He kindly offered to fix it the day I went to pick it up and he just needed me to return in 30 minutes. When I offered to pay for it, he simply asked for my return business. Thank you and I appreciated their effort to replace the loop. I look forward to asking them to help with my next repair. Great customer service.
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February 2023 by Mackenzie Cumming
Recently bought a custom ski jacket and I love it! It's such high quality and it fits extremely well. The store has such an enticing vibe, really makes you want to get outdoors. It's an amazing option if Sport Chek and MEC aren't your cup of tea!
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January 2023 by Ekke Kok
I have been going to Spirit West for quite a few years, mainly for repairs on motorcycle clothing but also to have the custom made Essential jacket made. They've always done a great job but I wanted to give a shout out this time because they did an amazing job on a very complicated alteration. I had bought a new motorcycle jacket in Germany (not available in my size) and asked them to alter it. They took it in, they added a new pocket on the back and they even moved a couple of existing pockets on the front. Amazing work!
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November 2022 by Scott Gu
I went on a kayak trip off of Vancouver Island in September. We had rain, wind and the night temperatures were between 0 and 5C. I bought a new sleeping bag just before the trip and was amazed at the quality of the sleeping bag and how well it fit.I'm top heavy and didn't know that they made sleeping bags for people like me.This was one of the best purchases I've ever made.
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November 2022 by Gord N
Zipper repair in 24 hours. Didn’t ask for it that quick. Cool store, definitely old school.Oh and somebody had suggested a place off Elbow drive. I paid over $100 LESS by saying…ah…lemme think about that.
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September 2022 by Blake Naumann
I needed to get a duffel bag repaired on short notice, and Spirit West had it done in a matter of hours, and I had it back and repaired less than 6 hours after initially phoning to inquire. Will definitely be coming back whenever I need other equipment repaired.
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August 2022 by Ken Kleiner
Very pleasant staff, but the attempted tent repair was, at best, substandard. The request was to fix two broken carbon pole inserts, glue back on two Velcro ties and add a couple of small patches to the bug netting. After more than a week at Spirit West, I received two $1.00 pole sleeves and a $60 fee. No other repairs were attempted, nor was I advised any tasks were not completed.
