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January 2024 by Brian Z
Incompetent staff (especially the woman at the front cashier) won’t can’t figure out the basic inventory for sizing and orders… waste of time to drive here. No accountability for their mistakes whatsoever. Wish my job was this easy and brain dead. You’re better off buying elsewhere… what are they paying the staff for anyways? Might as well change the name to Self Serve Sporting Goods.
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January 2024 by Kimberly Ehmann
I just had a frustrating experience at Sporting life at market mall. I came to return a jacket (and I planned to repurchase at the current price) and I was told I was 2 days two late based on the Christmas return allowance. I asked if they could make an exception in this case since I was only two days late and the assistant manager Meagan was blunt, rude and unaccommodating. I have previously had excellent service here and I purposely purchase all of my outdoor gear at sporting life (this location) for this reason. Naomi is absolutely wonderful and well informed on winter gear and generally helps me but the excellent staff is not limited to her.I was polite and patient and explained that the online site does not express a 30 day return policy and asked if she would make an exception for me since I was only a few days past. She was unwilling to even consider store credit and it was very clear that she had no intentions of even trying to help me.I understand return policy deadlines and I realize I am past the deadline. I just felt very defeated and I think it’s unlikely I will be returning to sporting life for these types of purchases in the future. I’m hoping to be contacted by upper management with potential options to help rectify the situation.
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January 2024 by Philip Zhu
Came in to get my ski bindings mounted and I was helped by Jackson and Paulina. They were very friendly and knowledgeable, and made the whole experience fantastic! They really personalized the service and went above and beyond!
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January 2024 by Kyle Lutes
Went in to exchange a bag/backpack for a slightly bigger one. I had bought it on Dec 23rd and was super excited about it, but unfortunately as I got closer to my trip, I realized it was a bit too small for what I needed. Mike was disrespectful would not let me exchange the bag because of a few minuscule dirt marks from the slushy mess outside when I initially bought the bag. Don’t shop here!
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January 2024 by Sasha Kondratoff
Bought 400 dollar goggles only to find out they were women's goggles at a price of 259. Lady made it seems I was pulling a fast one when in fact it was sporting life trying to sell me cheap goggles.No one was shocked about this so it seems that's a regular occurrence.Careful shopping here.
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January 2024 by Julie Attridge
Joe in the service shop helped set up my new snowboard with bindings. He did a great job and was very friendly!
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December 2023 by Sid
I purchased a sunshine super card on Dec 26 2023 . On the website it clearly shows a price increase on January 02 2024 . The website claims a price of $94 .00 until January 02 , but sporting life charges $149.00 . I wish there was a less than 1 star rating because 1star is too generous.
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December 2023 by Flairs Warss
Great deal on winter clothing and large selection of winter clothing to pick from. Also helpful cashiers doing their job quickly.
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December 2023 by M
My partner found a top that had a 50% sign off on the hanger. Upon getting to the register, the cashier said that the top and particularly the brand was likely not a part of the sale and that it's been mistaken muliple times for being on sale. My partner mentioned that there were a few signs on racks and the table stating this brand was on sale. However, the cashier repeated that it being on sale was in error and after scanning, it shows the full price. We decided not to purchase the top and the cashier got someone else to remove the top from our sale. If it's often being brought up to the register because people think this brand is on sale but in fact is not, why not remove the multiple signs that display that it's on sale in order to avoid this from repeatedly happening.
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December 2023 by Darcy Peters
Great store and great sales staff. But the line situation is garbage when it’s busy.
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November 2023 by Chad Mulloy
Many thanks to Megs & Maya! They went above and beyond to ensure I was satisfied, thanks again for the excellent customer service!
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November 2023 by Krista VB
A shout out to Reza, who helped me find the best fit in snowboard boots. I was between sizes in most and he suggested insoles to help improve the fit. It took awhile and he patiently removed the board socks again and again (these are very hard to manoeuvre).If you need help finding board boots, ask for Reza.
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October 2023 by Victor Law
UPDATE: Shop the sales. They offer great deals!This Sporting Life has a huge selection and open space concept.The staff are friendly and always come by to help when you need it. The washroom is very clean and the changing rooms are spacious.Clothing includes a wide range that can include higher end products. This is a great store for winter clothing and sportswear.
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September 2023 by bing diao
Bought a nice coat. Good price
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September 2023 by Christoper Moltisanti
Peak simulation retail experience.