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February 2024 by Jay G
If I could give zero stars I would!!! Turn and run from this company. If you’re reading this review and have yet to give them a deposit…PLEASE DON’T!!They are paying to farm five star reviews… Every genuine review that they get is one or two stars… If you notice, the five star reviews all come from accounts with only one or two reviews… That is a sure sign that they are review farming….Grossly incompetent, rude and condescending. They switched our pickup twice BEFORE moving day, promised 4 different times ON moving day, before just plain not showing up. They then put the onus on me, the customer to contact the driver, only to find out that the driver has NO WAY to make it at the 4th time promised.Understandably by this point I’m frustrated, and lose my cool on the phone. At which point they cut off communications all together. Thankfully the Better Business bureau was able to get my deposit refunded after an official complaint was filed.No apology, nothing…these people do not deserve your business, your faith or your money.No move is worth this sheer amount of stress and aggravation.Just thankful we got the deposit back before they lost their BBB accreditation. Like I said at the beginning of this review.Turn and run.
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February 2024 by Mauricio Myers
The team members were great, very professional and took the best care with our belongings and nothing was too much trouble for them. Highly recommended movers!
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January 2024 by Lynn Gratton
Garbage excuse for a moving company. They will completely screw you over and break your stuff. If you value your things or being reimbursed don't hire them.
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January 2024 by Karl Niedzielski
Absolute trash moving company. Buyer beware! They will destroy your stuff and use loopholes to justify not reimbursing.
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December 2023 by Laura Tracey
Many of my items never showed up...have other peoples items from other houses. Numerous damaged items...once you are booked no customer service. Ignored my phone calls. Didn't even put some of the furniture in house. I asked strangers to help me. Worse company in the world but they don't care I had items scratched and dented....I am in shock at their service and they overcharged. I am reading positive reviews recently on this page...did they change owners or are these fake? I had such a horrific experience and yet these other reviews? I am moving to Calgary now and of course not using Starway....
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October 2023 by Huma Khan
One of the WORST and most unprofessional companies(not sure I can even call it that) I have ever come across!! Seething as I write this… the lady we initially were in contact with gave her name as “Jenny” who initially assured us the date we will receive our furniture - but the date got pushed further without any notice and upon asking she assured we will receive everything by tomorrow - instead they switched off their phones and went MIA with no explanation whatsoever as we kept waiting. Mind you we even took our week off to match the date she gave us. The next day we receive an email(their phones still switched off) that we must pay them right away - we asked why we never received our stuff (we had already informed them of our travel plans and she had assured it’ll be done by that date but again no mention of that after) she instead replies asking for the payment completely avoiding our question and when we sent the payment - she replies the stuff will now be shipped Monday, the audacity! The way we received our stuff is another story altogether, they sent an inexperienced guy(in his own words) who kept giving excuses on how they cannot move certain pieces of furniture and wasted our time chatting up and casually strolling trying to avoid any heavy lifting - it was a nightmarish experience that we wanted to end. Not only that but damaged the newly painted walls of our new rental with his clumsiness and cluelessness. This is the service they give us after excuses and repeated delays. My very solid dresser and some glass shelves came destroyed and dirty as we discovered later despite us packing our things really well with styrofoam and what not. This lady we spoke to on the phone also kept changing her name(Jenny, Noor etc) and and voice but we could tell it’s her and she thought we couldn’t tell. It just seems like a elaborate scam company and a poorly managed family run business where they don’t even know what they are doing themselves. Please do yourselves a favor and save your money from these lying thugs and go elsewhere!!
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September 2023 by Ella Arno
We used this company for our move from Calgary to Toronto and they chipped and scratched most of our furniture and weren't reliable for it! see the photos attached! The movers don't care at all about your personal belongings and just throw them and break them!
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August 2023 by Manpreet Dhindsa
I used Starway to move my stuff from Brampton to Calgary.. Absolutely amazing experience end to end.Would definitely recommend.
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July 2023 by Mitesh Chadha
They cheat the customer on the weight. Their paperwork is made up as they collude with a store in Brampton and produce fake weight documents. Paid almost double of what I should have while moving from Toronto to Calgary. Be careful!
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July 2023 by Maryam
Be warned! Starway should be considered a pirate company instead of a moving company. They are rude, foul and unprofessional. They did not arrive on time, were not organized. No body knew what they were doing. They took so many breaks and smoked in the truck where all the furniture was. They yelled at each other and right infront of our eyes damaged property. They had put some items in the trash and recycling boxes( $200 fishing rods!) They also left items behind, that had to be picked up later....once they took my daughter and her husband's belongings, my daughter tried to contact starway with all her concerns, they would not reapond for weeks. She had to make contact through the business bureau to no resolve. Over a month late from the delivery they had promised they finally dropped off some of their belongings on the front lawn!!! Practically all their brand new baby furniture, Tv and belongings are shattered and broken!!!! $9,000 dollars was the cost of having all their belongings destroyed and stolen. Unbelieveable! They will refund them $350 in totall for thousands of dollars in damages! My daughter and her husband are devestated. Please beware!!!!
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April 2023 by Paul Bailey
If I could give this company a negative star I would. A lot of damage to my belonging when they moved me and then took me 8 months to get a response after literally dozens of phone calls and emails. They will not let you speak to a manager or the claims department.The false advertising on their websites states the following..."We promise to work quickly and carefully to ensure your treasured belongings get to your new location in the same condition they left."This could not be further from the truth, I would not recommend them under any circumstances.
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March 2023 by Naveed Ahmad
This was my worst experience with any movers. They were good until I paid them and after that it's just getting worse and worse. They lost some of our home stuff and it's been more than a week since I submitted the claim and I got no response. They don't respond to emails, I call them 3, 4 times daily and none of the managers or supervisors come to phone and I get standard reply from helpdesk that we are looking into it. They haven't even provided me payment receipts, and I have paid them fully. I have asked for invoice/payment receipts multiple times through emails and phone calls, they can't even send that. Stay away from them if you want your stuff and peace of mind intact.
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March 2023 by Gregory Chukwueme
I had to tap on a star just so I can get a chance to drop a review, this company is a ‘No star’ to me. I am yet to receive my Items as I write, the staff of this company are exceptionally rude, nonchalant and unprofessional. Not truthful and misleading, whoever it is that is handling customer service shouldn’t be dealing with people, people kills is zero, A female staff actually dropped the phone on my spouse and myself a total of three times, for calling back and complaining and the person actually followed up with a mail asking us not to call again, that they would only interact by email since we threatened to contact a lawyer, and since then not a word from the company.I still haven’t gotten over this, as we speak they have neither replied to my complaints or request to have a definite timeline for delivery of our Items that is two days overdue from stipulated delivery date. For five days counting my family and I have been subjected to undue hardship since our relocation to Edmonton from Kitchener Ontario
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March 2023 by Michelle Dee
DO NOT USE THIS COMPANY!! First of all, they are NOT professional movers. They use casual labourers that they find at temp work agencies. They damaged/broke a LOT of my stuff and refused to do anything about it. They also charged me double of the price I was originally quoted. Threatened to leave all of my belongings on the front yard in the snow. Very rude and VERY unprofessional!!! Do not believe the fake reviews. Please learn from my mistake!!!
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March 2023 by li su
Don’t choose this company! They are horrible! Before I signed the contract,they contacted me everyday and responded my email right way! But since I pay the deposit and signed the contract! My nightmare began!no one answered me phone ,no one responded my email. They don’t even know where is my furniture the delivery day which we signed in the contract. Two weeks later they just let me pay money and told my stuffs will been delivered tomorrow. And no one tell you when and who to contact! The owner is worse! She told me the delivery people already there and I have to be there in 20 minutes if not I need extra charge! But where I been there, no body there, and she didn’t pick up my phone! Just text me they are on the way! Seriously!
