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April 2024 by Alex Wood
I don’t ever write reviews but I was disappointed by an interaction I had here today. The first younger woman helping me was extremely kind and understanding while I was asking if they had a certain pair of earrings I had seen online in store. It is my mis-understanding that the website shows you can ORDER them to the store - when I thought the website showed they had them IN store (which I only realized after leaving). The younger girl was very kind like I said but the woman behind her, early 50’s with streaky grey hair, spoke over her (interrupting) and said they would not be getting the item in store when I simply was asking the younger girl more questions. Her tone was extremely rude and she didn’t even bother to explain that they had to be ordered to the store. It’s like she just wanted me to leave. Surely they could have told me this and ordered them right there to the store for me? I thought they wanted my money? Needless to say I will not ever be going back into this store - at least not if I ever see the older woman inside. I’m assuming she’s the manager and my two friends with me also were shocked at the extremely rude and condescending tone she used! Very disappointing experience when I was so excited about purchasing a beautiful pair of earrings.
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February 2024 by Nadiia Mezhebrodska
Definitely not recommend this place, very disappointed after today’s visit. Manager of location was helping me, never coming back. Service is very poor.
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February 2024 by Sandra Lambert
Don't buy Swarovski products-- they don't honor their workmanship. How does a company that specialize's in crystal's - Infor a customer, they can't fix your ring cause they don't have any crystal's to fit!!!! Really, that's all they carry.
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October 2023 by Brent Hartsook
Shiny stuffSo sparkly
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July 2023 by Colleen Youngs
Pens on sale
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May 2023 by Lalitha Dwivedula
Like their finger rings
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February 2023 by Linda
Don’t shop at the Chinook Center location. The current Manager has no clue what customer service means. Shop at the MarketMall location where that Manager will treat you with respect.
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January 2023 by Nav Sidhu
Absolutely horrible horrible horrible service. In store, and customer service online. I received earrings as a gift. Their receipts from my own purchases say: without receipt exchange or giftcard. Under each receipt their policy is outlined. I have attached a picture of the return policy on the receipt for ALL of the employees that don't know their company policy. Or simply just refuse refunds to not lose sales. Why do you have a return policy when you don't want to adhere to it? I went to this store 2 times. Got told they cannot do anything at all even after I called customer service and they said I can. Called customer service three times and get told I will be able to exchange. The items were never even tried on and in their original packaging and then as a last resort to not exchange the associates claimed/LIED they were "worn" and cannot do the exchange…. Just ridiculous. I have bought at Swarovski many years but this experience has left a sour taste in my mouth. The red haired lady and assistant Manager we're the ones I was dealing with. I have read other reviews about the staff being racist to customers that are South Asian and while that sounded extreme it doesn't seem so out of the box now. I get you don't want to lose a sale but come one now. This refusal of returns and exchanges seems to be the trend here at Swarovski. I'm not the only one that has left the same way. This is ridiculous. Buyers be aware, they love your money and purchases, just not your returns. Never experienced this horrible customer service from any company. Training staff to adhere to your company policies and not refusing a exchange to not lose a sale seems to be the most basic thing. Honestly save yourself the hassle of not being able to return and just do not buy from here. They would rather make you spin around for hours and lose any further sales than build relationships and promote further purchases it seems.
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January 2023 by Lelita Rad
Excellent customer service, I love to shop at Swarovski Chinook Center , last couple of years I did not want to come to this store because I have a very bad experience with store manager , which is great she is not there anymore, everyone there now are very kind and polite and so helpful, and they genuinely help you . I really recommend everyone to go to this store . ????????????
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January 2023 by Eva Marie Steinberg
This location has a Beautiful Selection! And yet, I only wish I could say this about the Snotty - Arrogant Individual that finally stated "Hi what are You trying to shop here for today!!" This Extremely Rude Female was tall - bleach blond hair tide back tight - dark eye make up - wearing ALL Black. Also had a muddled Euro Accent. I have often shopped at SWAROVSKI in the DOWNTOWN Location. The LADIES ARE SO KIND, WARM, FRIENDLY & Yet STILL PROFESSIONAL ❗I will NEVER EVER Return to this Store at CHINOOK CENTRE Again ❗❗
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December 2022 by Kim Do
Terrible customer service.
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December 2022 by Ryan Toane
Went to a few different stores in chinook mall looking for a birthday gift. The ladies at swarovski were by far the most helpful and help me find the perfect gift! Would give 10 stars if I could!!
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December 2022 by Cel Kau
Don’t go to this store. They will not honore their return policy. The sales person broke the earring I wanted to return and then said since it is broken they can’t take it back. Very disappointing for a brand I have a lot of pieces from. Also the sales person confirmed they are not a high end brand. So don’t expect any kind of customer service.
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December 2022 by Rand Al-R
Truly a horrible experience. I received an item as a gift, went to the store to simply exchange it due to its small size. The sales associate barely looked at it and the gift receipt then dismissed me by saying this is an outlet item and I have to go to Cross Iron. This item was listed as a new arrival on the website. Then I make the 40 min drive to Cross Iron only to be told this is definitely NOT an outlet item but rather a brand new release. Not entirely sure why staff at the Chinook location are working there if they’d rather not do any work???
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December 2022 by Susan Gilmour
Thank you for your service. Bracelet broke and they took it to repair but instead replaced and I left with my bracelet. Or I will say new bracelet. Now that’s Customer service
