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October 2023 by Shawn Berg
I purchased a knitted golf shirt from London Heathrow airport for my son. When I returned home he tried the shirt on and it was slightly too big. I went in to the Ted Baker store in Chinook centre in Calgary only to find out they wouldn’t do an exchange, even though I bought it the day before with the tag still attached and a receipt. Very disappointed considering it was new inventory and on the rack in the store. They said because I bought it in pounds they couldn’t do an exchange, period!!! ?
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August 2023 by Shannon Nguyen
My mom as a first time online shopper made a mistake and selected the incorrect size. She brought the dress into the Ted Baker store and had the pleasure of meeting Josh, he is such a wonderful ball of positivity. So understanding and helpful, wish every store had someone like Josh working there as this would definitely bring more people back. Josh was very knowledgeable, and helped us by going above and beyond. If I had written this review in 10 days ago when my mom was there, I would've given them 1 star for bad customer experience but Josh really turned that around. So if anyone is buying anything from Ted Baker, Ask for Josh, you will not be disappointed!!
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July 2023 by Adam Chehade
I came in here and the lady told me are you looking for your mom,so I find that unacceptable.
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June 2023 by Filip Stankovic
Great brand but seemingly little to no customer service at this location. I visited yesterday evening and the store was empty. I did an experiment and walked around for 5 minutes with zero acknowledgment from the pair of employees at the counter who were busy discussing one of their plans to apply for medical school. It felt like either they didn’t care about their jobs or they pre-judged me and decided not to engage.Ended up going next door to Harry Rosen which provided great service and helped me find exactly what I was looking for. Hope med school works out.
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May 2023 by Grettell Inés Garay Valdivia
Online customer service is the worst, if you want to buy something go in person..
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April 2023 by bobby t
I have been wearing Ted Baker for over 10 years now. Great quality and value.Bought a pea coat on sale and Abdul at the Chinnok went over and beyond to assist and give his opinion.
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November 2022 by Krista Thomson
Very upsetting merchandise return experience. If you are planning to purchase a gift from the Chinook Centre Store I would recommend purchasing Ted Baker items from Nordstrom or the Bay where returns are completed with ease.
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November 2022 by Husnain Khan
Very organized and well managed store, Professional staff. I went last Friday and had a great experience.
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November 2022 by Kyle Sicat
staff were great. only issue was that the shirts/tops were pretty short.
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November 2022 by Pooja J
I bought a dress at the end March. I had 4 weeks to exchange it. Unfortunately due to being sick and having sick kids I was unable to go back in store till May 1st. And I requested them for store credit (didn't ask for my money back). I was told 'As they were making an exception for me, I had to buy something that day'. Unfortunately I liked nothing in the store that day so I couldn't exchange my dress. Considering how much I spent, and what I requested for, I didn't think it was unreasonable. Terrible customer service, I wouldn't be going back to that location!
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November 2022 by Erin Davis
Don’t buy gifts here! Lousy options if returned. With gift receipt, only option is to get a paper voucher (not even a gift card) with credit ‘on file’ to the original ’profile’ (aka method of payment). With original receipt, only two weeks full refund to method of payment. Bought a Christmas gift at the beginning of December and at end of December, only voucher option was available to person who didn’t like it. Very bad customer experience all around.
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November 2022 by Francin Adeline
Scarr, the lady from this store literally bagged the item that I purchased with a white big paper bag that looks like it is used. I bought this as a present for my dad this Christmas and I even asked her if they have a smaller one and she said no they didn’t. I was really disappointed since this is how they treat their customers. I saw other people coming out of the store with their original packaging (the green paper bag). Ted Baker better raise their standards high
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November 2021 by Christine L
I love the quirky yet chic clothing styles Ted Baker carries. I especially enjoy being able to get a nice piece with my size on sale. I’ve had Great customer service at this location too.
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November 2021 by Paul
Fantastic experience shopping here today with the most thoughtful, caring and professional salesperson, Violet.Please keep up the good work. An shining example of what customer service is all about!
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November 2021 by Ana Moreno
Love this store ! It never disappoints me. Good quality clothes and I love their end of the season sale! Their staff is friendly without being pushy to buy. I appreciate that the girl at the front asked me what I was going after and I told her I wasn’t sure. She suggested the sale stuff in the back to get ideas :)
