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February 2024 by Shaun Wong
I recently had the pleasure of visiting the Telus store, and I must say that the customer service provided by Gabe was exceptional.Gabe went above and beyond to assist me with transferring my sim card and resolving various issues that arose during the process. His extensive knowledge and commitment to customer satisfaction made all the difference.Not only did Gabe patiently explain the steps involved in the sim card transfer, but he also took the time to address all my concerns and ensure that everything was working perfectly. His exceptional problem-solving skills and attention to detail were truly impressive.I highly recommend visiting the Telus store and seeking assistance from Gabe for any of your mobile needs. His outstanding customer service sets a benchmark for others to follow. Thank you, Gabe, for going the extra mile and making my visit to the Telus store a memorable one!
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January 2024 by Evelyn Ward
Great customer service from Ben. He completely setup my new phone. So happy with the service that I received at this store.
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December 2023 by Sele Adekuajo
I have been trying to get a phone for over 5 hrs now. I've called 3 separate times and been to the in-store two separate times. I'm going to a different store right now to try and get the same phone. If I could rate zero stars or even a -4 for service I would do it
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December 2023 by greg mossfeldt
Ben at Telus in the Signal Hill Mall was incredibly helpful setting me up with an esim with Koodo. Excellent experience!
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November 2023 by Carol Scott
Wonderful service … I am a senior who gets easily confused and anxious around technology… the staff in this store made getting a new phone and transferring my data an easy experience… I would especially like to thank Ben for his help
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October 2023 by Ron Belsher
The sales agent I dealt with is the most arrogant & cocky employee I have met at the Telus westhills, I have been going there for as long as it has been open. He was rude as well. I would never deal with him again
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October 2023 by Lulu Salomon
The service was terrible he even made fun of me, I asked question and he was very rude on how he answered I couldn’t even do what I needed to there.The worst service for sureI was there in the evening, no other customers and I was very polite to him.
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October 2023 by Michael Shea
A nice young sales person named Ben was awesome in selling me a new I Phone! Great customer service and a pleasure to deal with!
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August 2023 by Bruce Renton
Dave went out of his way to help me select the right phone plan and to be sure my new phone was set up properly.Two years later- July 2023, I went through the Bring it Back program. Ben is terrific with customer service. He has the ideal personality for the job, he likes serving people, knows what he is doing, and is fast. He set my expectations about how long the data transfer would take.I had to return the following day to access my former phone to reset the MFA. I brought my laptop and did the reset in the store with all the help I needed from Ben.Joe, the store manager, runs a great team and looks after clients, too.
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June 2023 by Cassie Leslie
Orrey and Diego were extremely helpful with my partner and I. It was such a pleasant experience for us to get our new phones. Thanks guys!!!
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June 2023 by brenda petrie
Ben was absolutely awesome! Very knowledgeable and friendly! This man deserves a raise! Thanks for your help Ben!
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June 2023 by Nick Dingle
I've been coming to this location since I've been a Telus customer. The customer service has always been average at best.I came in recently and dealt with Gabe who provided exceptional customer service. He was very professional and actually seemed to care. He went above and beyond, and for the first time I felt like a valued Telus customer. Thanks Gabe!
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February 2023 by Ace Nordin
My husband and I stopped here to get him a new phone sometime after 8pm. They closed at 8:30pm, the salesman did not have an issue spending the extra time to get us set up properly. He was super professional, informative and great to deal with. Great job Orrey V!
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February 2023 by Carolyn F
Diego was amazing today!!! I was dreading the process being very not tech savy. In a couple hours he switched my entire phone to a new plan.. new contract.. new phone .. new case… everything - and I walked out. My kind of service!
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February 2023 by David “Dave The Bald Guy” Chipp-Smith
Went into this location and was greeted at the door by a young rep who seemed disinterested in assisting us. His attitude was that we were disturbing him.We sat down and provided the reason we were there about the EPP plan we currently have with Telus and that we were interested in upgrading my wife's phone.Rep seemed disinterested in assisting and provided gross misinformation. When I stated this was different than what we received on the phone, he stated "well then call them and deal with them".We walked out and went to the location in Market Mall. At that location we not only updated my wife's phone but mine as well and renewed both plans from month to month to 2 year plans. Also purchased a considerable amount of accessories for both phones.Not sure if this rep here works on commission or is simply paid hourly, but not only did his attitude and snarkiness cost him 2 plan renewals but also commission on accessories. As well as costing this store the sale, driving business to another location.So if you are looking to be PROPERLY served, do not go to this location. Take a 10 to 15 minute drive to the Market Mall location
